My order arrived within 5 working days, all of their perfumes smells amazing I can't get enough of it I'll definitely be ordering again. From now on, sunnamusk London is the only perfume that I will b... See more
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I am a dedicated Sunnamusk customer because I love the product for myself and as gift to loved ones. I bought a set of 6 perfume oil and 2 appeared to be half full. Sunna Musk replaced the 2 bottles.
Their products are very amazing! I purchased the Golden Dust and I absolutely love the scent. I've received so many compliments on it. They were incredible patient and helpful while I took my time dec... See more
Company replied
Your Staff at Milton Keynes are just lovely xx Always helpful, polite and knowledgeable . My favourite place to shop :-)
Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, United Kingdom
- online@sunnamusk.com
- sunnamusk.com
4.5
Excellent
8K reviews
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My order arrived within 5 working days
My order arrived within 5 working days, all of their perfumes smells amazing I can't get enough of it I'll definitely be ordering again. From now on, sunnamusk London is the only perfume that I will buy.
30 July 2026
Did not received my item as ordered
Did not received my item as ordered. Sent an email regarding this a week or so ago and have not had a response back.
3 August 2026
Great oil perfume choices to choose from
3 August 2026
Effective feedback handling and positive resolution
I am a dedicated Sunnamusk customer because I love the product for myself and as gift to loved ones. I bought a set of 6 perfume oil and 2 appeared to be half full. Sunna Musk replaced the 2 bottles.
3 August 2026
Lovely Staff .
Your Staff at Milton Keynes are just lovely xx Always helpful, polite and knowledgeable . My favourite place to shop :-)
7 August 2026
Everyone is asking me what after shave I'm wearing whenever I put it on
Great packaging, fast delivery and nice fragrance. All my friends and people I meet give good comments about the perfume
3 August 2026
May use AI-assist with repliesRead more
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Great overall experience definitely be…
Great overall experience definitely be using again
1 August 2026
Reply from Sunnamusk London
Dear Terry
Thank you for your wonderful feedback. We’re delighted to hear you had a great overall experience, and we look forward to welcoming you back again soon.
Kind Regards
The Sunnamusk Team
I was expecting the discovery set of…
I was expecting the discovery set of oils to be in a black rectangular package but the tiny glass bottles were sent together in a cloth pouch instead. My mistake, sorry Sunnamusk.
30 July 2026
Reply from Sunnamusk London
Dear Polly
Thank you for taking the time to share your feedback. We’re sorry to hear that the presentation of the Discovery Set was not what you were expecting.
We would like to clarify that our Discovery Sets have always been presented in the cloth pouch you received. They have not been supplied in a black rectangular package, and the black rectangular packaging is not shown as part of the Discovery Set on our website.
We appreciate your feedback and hope this clarification helps.
Kind Regards
The Sunnamusk Team
The product is really amazing really…
The product is really amazing really good quality smells absolutely unbelievable
26 July 2026
Reply from Sunnamusk London
Dear TU
Thank you for your fantastic feedback. We’re delighted to hear you’re so impressed with the quality of our products and that you’re enjoying the fragrances. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
My Recent Experience with Sunnamusk
I have been a loyal customer since 2024 and I got to know Sunnamusk through a friend at work when I asked about the name of his perfume, I have been buying my oil perfumes from Sunnamusk since then anytime I visit UK 🇬🇧 but my recent experience was great when I bought an oil Evantos perfume and was asked to pay 40 pounds instead of 45 pounds just because to I have to subscribe to Sunnamusk website, it was a cool deal for me because with the subscription I get a lot of updates on their new collections and reductions sales.
3 August 2026
Reply from Sunnamusk London
Dear Ismaila
Thank you for your wonderful feedback and for being such a loyal Sunnamusk customer since 2024. We’re delighted to hear that a recommendation from a friend introduced you to our fragrances and that you’ve continued to enjoy our fragrance oils whenever you visit the UK.
It’s also great to hear you were pleased with the offer on your Evantos fragrance oil and the benefits of subscribing to our website. We truly appreciate your continued support and look forward to helping you discover more of our new collections and offers!
Kind Regards
The Sunnamusk Team
I;m completely satisfied.
I bought this parfume as a gift. Delivery was by time, so I;m completely satisfied.
3 August 2026
Reply from Sunnamusk London
Dear Ana
Thank you for your lovely feedback. We’re delighted to hear your perfume arrived on time and that you’re completely satisfied with your purchase. We hope the recipient enjoys their gift!
Kind Regards
The Sunnamusk Team
Watered down product
The fragrance I was given to test in store was completely different from the one I received after purchasing. The tester was strong, long-lasting, and exactly what convinced me to buy it.
However, the bottle I was sold barely lasts two hours before the scent disappears. It feels like a much weaker version of the tester, which was extremely disappointing given the price.
Based on my experience, I feel the product I purchased does not match the quality of the sample I was shown. I wouldn’t buy from this company again.
8 August 2026
Unprompted review
Reply from Sunnamusk London
Dear Thomas
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that the fragrance you purchased did not perform as you expected, particularly after enjoying the tester in store.
We understand how disappointing this would be, especially when the tester was the reason you decided to make your purchase. We take concerns regarding the quality and performance of our fragrances seriously.
Please reach out to our customer care team with your order or purchase details so we can look into this further for you and assist with your concerns.
Kind Regards
The Sunnamusk Team
Return and refund process is a joke
Had issues with communication on last review but then i sent back the unopened sealed perfume back and haven’t received any refund or email. Their customer service is awful and any returns refund is treated with less care.
Thanks for the reply and sending me shipping label but I have already sent it back to the address mentioned in the website and paid for my own shipping. I am simply waiting to be refunded.
21 July 2026
Unprompted review
Reply from Sunnamusk London
Dear Utsah
Thank you for your feedback. We’re sorry to hear you feel you have experienced issues with communication regarding your return.
We can confirm that the refund has been processed on our system. If you have not yet received the funds or have any further concerns regarding the refund, please contact our customer care team directly so we can look into this for you and provide any further information required.
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Sana
Thank you for your lovely feedback. We’re delighted to hear your fragrance oil arrived in excellent condition and that you’re happy with your purchase.
Kind Regards
The Sunnamusk Team
Was really nice in there
Was really nice in there, staff was nice and helpful, but I went to the one in Cardiff not London and my name is Alfi but it isn’t a problem
2 August 2026
Reply from Sunnamusk London
Dear Alfi,
We're so glad to hear you had a nice experience and found our staff helpful! We appreciate you taking the time to share your positive feedback.
Best Wishes
The Sunnamusk Team
Product and service is nice.
1 August 2026
Reply from Sunnamusk London
Dear Nuhi
Thank you for your lovely feedback. We’re pleased to hear you’re happy with both our products and service. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
I constantly order this perfumed oil…
I constantly order this perfumed oil because it has an exquisite, very delicate scent that lasts a long time; it suits me perfectly, and I really like it.
31 July 2026
Reply from Sunnamusk London
Dear Zaneta
Thank you for your wonderful feedback. We’re delighted to hear how much you love your fragrance oil and that you enjoy its delicate, long-lasting scent. It’s fantastic to know you’ve found a fragrance that suits you so perfectly!
Kind Regards
The Sunnamusk Team
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