Sunnamusk London Reviews 

8,414
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,323 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful presentation of the fragrances and oils, often noting their long-lasting nature and the numerous compliments received. The staff are frequently highlighted for being incredibly helpful, kind, and knowledgeable, providing excellent, pressure-free service. Reviewers also appreciate the quick and prompt delivery, with products arriving securely and beautifully packaged. However, some people were dissatisfied with the longevity of certain fragrances, noting they did not last as expected or differed from samples. A few customers also wished for more trial sizes and expressed sadness over discontinued beloved scents.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality of the... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and product... See more

Service

Reviewers highlight positive aspects of service, consistently praising the staff for being patient,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Sunnamusk in Birmingham with the staff that was so passionate and was not pushy. Was really patient and gentle and offered so many combinations of perfume plus oil to match... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(8,414)

1,334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a perfume as a present

I ordered a perfume as a present, it arrived well in time and she loved it.

13 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear AS

Thank you for your wonderful feedback. We’re delighted to hear your gift arrived in plenty of time and that the recipient loved it. We truly appreciate your support!

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Quick delivery kept up to date with…

Quick delivery kept up to date with timeline very pleased with Perfume

22 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey,

Thank you for your lovely feedback. We’re delighted to hear your order arrived quickly and that you were kept updated throughout the delivery process. We hope you continue to enjoy your fragrance!

Kind Regards
Customer Service
Sunnamusk London

Rated 4 out of 5 stars
Sunnamusk London logo

Reply from Sunnamusk London

Dear Taiwo

Thank you for your feedback. We’re delighted to hear that you’re enjoying the fragrance and that you think the perfume smells great. We truly appreciate your support!

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Gorgeous rich perfume oil I get…

Gorgeous rich perfume oil I get comments everywhere I go

The packaging is stunning

Great gift for yourself or for someone else, just tried a new fragrance this time too

Great products

22 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Tracy

Thank you for your fantastic feedback. We’re thrilled to hear you’re receiving so many compliments on your fragrance oil and that you love our packaging. It’s wonderful to know you enjoyed trying a new fragrance and that you’d recommend our products as gifts too.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Friendly staff

17 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Humayun

Thank you for your wonderful feedback. We’re delighted to hear you received excellent customer service from our friendly team.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Very lovely smell very strong the oil…

Very lovely smell very strong the oil enhancing the spray is a game changer I can wash clothes and still can smell it will be ordering more for sure

16 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Thomas

Thank you for your amazing feedback. We’re delighted to hear you’re enjoying the fragrance oil and how well it layers with the spray. It’s fantastic to know the scent lasts so well, even after washing your clothes! We look forward to your next order.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

The staff was very helpful and helped…

The staff was very helpful and helped me choose what's right for me.

21 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Iqra

Thank you for your lovely feedback. We’re delighted to hear our team helped you find the perfect fragrance. We hope you continue to enjoy your purchase!

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Overall very good experience with the…

Overall very good experience with the product

21 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey,

Thank you for your feedback. We’re delighted to hear you had a very good experience with our products. We truly appreciate your support.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Lovely staff

Lovely staff. One thing that would help, you should make sure your tester stock is stocked up, especially when you release a new fragrance.

21 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Julie

Thank you for your feedback. We’re delighted to hear you enjoyed your experience with our team. We also appreciate your suggestion regarding tester availability for new fragrance launches and will pass your comments on to the relevant team.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Overall pleased with the products I…

Overall pleased with the products I purchased but slightly disappointed with how long the fragrance lasted on me, maybe 2 or 3 hours.

21 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Paul

Thank you for your feedback. We’re pleased to hear you were happy with your purchase, although we’re sorry the longevity didn’t meet your expectations. Please feel free to reach out to our customer care team, and we’d be happy to look into this further with you.

Kind Regards
Customer Service
Sunnamusk London

Rated 1 out of 5 stars

I am a bit shocked that we have to pay…

I am a bit shocked that we have to pay to get samples , I am a big buyer of perfumes and that’s the first time I’ve seen this . It is a bit disappointing. . However , I have to recognise that the staff was very friendly and professional. That was in Bristol

20 July 2026
Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate, great prices for incredible scents

20 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Dayne

Thank you for your wonderful feedback. We’re delighted to hear you found our website easy to navigate and that you’re enjoying our fragrances.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Hafizullah H is a brilliant staff in…

Hafizullah H is a brilliant staff in Wood Green branch of sunnamusk. This gentle man recommends me all I liked and that person has great potential product knowledge, Beautiful advice and smile through excellent service. I have been keeping coming there because his service and sunnamusk product.

15 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Novi

Thank you for your wonderful feedback. We’re delighted to hear that Hafizullah H at our Wood Green store provided such knowledgeable, friendly, and professional service. We’ll be sure to pass your kind words on to him, and we’re thrilled to know his service keeps you coming back.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

I love this product because the…

I love this product because the fragrance is so original.
Customer service is exceptional and they will help as much as they can. Sturdy packaging which arrived quickly. Thank you Sunnamusk.

20 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Karen

Thank you for your fantastic feedback. We’re delighted to hear you love the originality of our fragrances and that you’ve had such a positive experience with our customer care team. It’s wonderful to know you were pleased with the packaging and speedy delivery too.

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

I love the oil named Enigma ..

I love the oil named Enigma ..

14 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Hey

Thank you for your lovely feedback. We’re delighted to hear you love Enigma fragrance oil. We hope you continue to enjoy it!

Kind Regards
Customer Service
Sunnamusk London

Rated 5 out of 5 stars

Sunna Musk Review

The SunnaMusks smell beautiful, I always drop some on my wrists before prayer as it's Sunnah to do so. The smell is long lasting which is great and it helps me concentrate and I can smell the aromas in the air whilst im praying Alhamdulillah. Thank you so much 😊.

13 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Ali

Thank you for your heartfelt feedback. We’re honoured to hear that our fragrance oils have become part of your daily routine and that they enhance your moments of prayer. It’s wonderful to know you enjoy their long-lasting scent. Thank you for your kind words and continued support.

Kind Regards
Customer Service
Sunnamusk London

Rated 1 out of 5 stars

Do not buy. They do not take returns although unopened.

I was recommended by my friend. It smelled so nice on her. When i wore it it was too strong to my liking. She suggested I buy the oil to compliment the edp. I got the same perfume and oil bundle. Then I requested to return one bottle of unopened fragrance but they did not accept my return. If this was the case, you should have clearly mentioned in website that it’s non returnable no matter what..even though the perfume is fully sealed and never touched.
Their customer service takes ages to get back. I had awful experience so be very careful before purchasing online. They do not take returns in any condition.

13 July 2026
Rated 3 out of 5 stars

The oil had leaked by the time I had…

The oil had leaked by the time I had gotten back to aylesbury from mk

13 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Nicole

Thank you for your feedback, and we're sorry to hear that your fragrance oil had leaked by the time you arrived home. This is certainly not the experience we want for our customers.

Please reach out to our customer care team with a photo of the leaked item and your proof of purchase, and we'll be happy to look into this for you and assist further.

Kind Regards
Customer Service
Sunnamusk London

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