Excellent service provided by Ishy at Merry hill, went in to trade my old phone and buy a new one, he made the process very straight forward. Whilst we were as waiting for the transfer process he sat... See more
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Review summary
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Attended th select store in merryhill centre today with an issue to iPhone. Assistant Delroy gave us excellent service with great knowledge and polite service. Corrected the issue for us. I would li... See more
Company replied
Only became aware of the Select store following an unplanned visit to Merry Hill. What a pleasure to be served by John who firstly very professionally dealt with an out of warranty query and then pati... See more
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We went to the select store inside the Derbion today, after speaking to Josh last night about the 17 pro Max. We had no hesitation coming back in store today to go ahead with the purchase. Josh was be... See more
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Company details
- Computer and Accessories Store
- Computer Accessories Store
- Computer Hardware Manufacturer
- Computer Repair Service
- Computer Service
- Computer Store
Written by the company
Select was born by a desire to inspire, educate and enable the wider community to discover the power and creativity of Apple technology. We believe every individual has the ability to do great things and that Apple products can help them realise their potential. We are Apple experts, deeply involved in the community at large. Select redefines Apple sales, service repairs and solutions for consumers, businesses and educational institutions. We are dedicated to delivering the best in-store and online experience, offering the complete Apple range along with carefully considered extras you didn’t know you needed. We’re passionate about education and want to help schools, universities and colleges transform by making learning a magical experience. We’re big on business, and whether you’re a fledgling start-up or a global enterprise, we get under the bonnet and help you find the most cost-effective solutions as you navigate through this ever-changing digital universe. Our network of over 30 locations across Ireland and UK are immersive discovery hubs that provide Apple expertise and support locally. We invest in over 10,000 training hours a year, and you’ll always find our talented crew on hand to help you get the most out of your Apple technology whether in person or at selectonline.com. We pride ourselves on our 100% commitment to providing incredible support, service repairs and learning, as well as ensuring all our customers, educational bodies and businesses get the most affordable solution. Great partnerships are built on trust and confidence, so we do everything we can to make sure you have only the best experience anytime you need us. Like Apple, Select is all about inspiration, and our mission is to help you discover it. Whatever stage of the Apple journey you’re at, Select is where you need to be.
Contact info
United Kingdom
- selectonline.com
4.0
Great
8K reviews
Asks customers to review
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Great customer service from Delroy in…
Great customer service from Delroy in the merry hill store 👍
18 June 2026
Unprompted review
Amazing service by Ishmael
Amazing service by Ishmael. He helped me compare the different models and helped me select the right phone for my needs. He even fixed the screen protector onto my new phone for me. I'll be getting all my apple products from here in the future!
17 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hugo from Select Swords was very…
Hugo from Select Swords was very informative and helpful
17 June 2026
Unprompted review
Reply from Select
Hello Annmarie,
Thank you so much for taking the time out of your day to share your review with us. We are so pleased to hear how helpful Hugo was and hope to see you again soon.
Regards, The Select Team
APPRECIATION To Jai Badachha
I would like to take a moment to recognise and thank Jai Badaccha for the exceptional service she provided during my recent visit.
In today's retail environment, it's not uncommon to walk into a store and feel overlooked, but Jai immediately stood out. She approached me with a genuine smile, professionalism, and a willingness to help. She took the time to listen carefully to what I was looking for and patiently talked me through the different options, offering honest advice rather than simply trying to make a sale.
Unfortunately, the exact iPhone specification I wanted was not available in store. However, Jai explained the alternatives clearly and helped me make an informed decision. Thanks to her knowledge, honesty, and enthusiasm, I felt confident purchasing the available 250GB iPhone 17 Pro Max instead. (( Customer No : DERB000725.
What impressed me most was that Jai genuinely seemed invested in both her job and the customer's experience. She balanced professionalism with warmth and sincerity, making me feel valued throughout the entire process. It was clear that her priority was ensuring I left the store satisfied with my purchase, not just closing a sale.
I purchased my phone outright and left the store feeling happy, confident, and well looked after. Experiences like this are becoming increasingly rare, which is why I felt compelled to share my appreciation.
Many thanks to Jai for providing such outstanding customer service. She is a real credit to your team and sets a wonderful example of professionalism, product knowledge, and genuine customer care.
Kind Regards,
A Very Very Happy Customer.
12 June 2026
Unprompted review
Reply from Select
Hello Kelvin,
We are so glad to hear about your experience and the wonderful service you received from Jai.
It truly makes our day to know that Jai provided such outstanding service, product knowledge, and genuine care. We appreciate you sharing your feedback and have ensured this has been passed on to our retail and management teams.
Thank you for your review, much appreciated.
Regards, The Select CS Team
Absolute joke of a service
Absolute joke of a service. They took the payment instantly without any issues, sent me a confirmation, and made it seem like everything was fine. Then, four days later, out of nowhere, I get an email saying the order has been cancelled, no explanation, no apology, nothing.What makes it even worse is the refund process. They were quick enough to take the money, but when it came to giving it back, I had to wait another two full weeks. Two weeks for a refund on an order they cancelled. Completely unacceptable and honestly shows how little they value their customers’ time or money. This whole experience has been frustrating from start to finish, and it’s put me off ordering from them again.
23 April 2026
Reply from Select
Hello Mohammad,
Thank you for your feedback, and we’re really sorry to hear about your experience.
Due to an exceptionally high level of demand on our Clearance Store, some items unfortunately sold out much faster than anticipated, and we were unable to fulfil a number of orders, including yours.
We completely understand how disappointing this is, and we sincerely apologise for the inconvenience caused.
You should have received an email from us to explain this and we apologise if that was not the case.
This is not the level of service we aim to provide, and we are actively reviewing our processes to ensure this does not happen again in future.
The speed a refund takes to arrive back in your account can vary between providers but we did endeavour to return funds as speedily as possible.
If there’s anything further we can assist with, please don’t hesitate to contact our Customer Service team.
Kind regards,
Customer Service Team
Selectonline.com
Super helpful
Super helpful! My daughter was stressed about her uni work on her broken laptop. Unfortunately her old laptop was beyond repair but new laptop purchased & work uploaded. Johnny was very helpful, professional, knowledgeable and friendly
16 June 2026
Unprompted review
Reply from Select
Hello Liz,
Thank you for this wonderful review! We're delighted to hear you've had a great experience with us and Johnny was able to help your daughter with the new Mac.
We really appreciate your feedback and please pop back in if we can be any further help.
Regards, The Select Team
All the team members were great at…
All the team members were great at communicating and very helpful
16 June 2026
Unprompted review
Reply from Select
Hello Thomas,
Thank you very much for your rating and feedback! Wonderful to read. It is very much appreciated and we hope to serve you again in the future.
Regards, The Select Team
Johnny reviewed my Apple phone problem…
Johnny reviewed my Apple phone problem and solved a technical problem in a minute, after 3 weeks of advice. Brilliant service. Highly recommended.
15 June 2026
Unprompted review
Reply from Select
Hello Robert,
Thank you so much for your review! We can imagine you are delighted to get your iPhone issue resolved so quickly by Johnny, great to hear.
We really appreciate your feedback and please pop back in if we can be any further support.
Regards, The Select Team
Reply from Select
Hello Vlad,
Thank you for your review and rating, much appreciated.
Regards, The Select Team
Mikdaj was a pleasure to deal with it
15 June 2026
Unprompted review
Reply from Select
Hello Barry,
Thank you so much for taking the time to share your review with us. We are so pleased to hear you enjoyed your visit and appreciate your feedback.
Regards, The Select Team
Good work guys
I needed another helping hand with my iPhone. Joe and the guys at select were
helpful as always. They really do go to
the limits to help. Very pleased with my
my repair.
14 June 2026
Unprompted review
Reply from Select
Hello,
This is a wonderful review!
We are delighted you were so well looked after by Joe and the rest of the team. We will ensure your feedback is passed on.
Thank you for taking the time to share details of your experience, much appreciated.
Regards, The Select Team
Reply from Select
Hello Anthony,
Thank you very much for your feedback and your rating, they are very much appreciated and we are delighted to get your order to you promptly.
Regards, The Select Team
Reply from Select
Hello Melissa,
This is great to hear and thank you for your review.
Regards, The Select CS Team
Reply from Select
Hello Tom,
Thank you for your review and rating, delighted to hear how helpful Abby was and please pop back in if we can be any further assistance.
Regards, The Select Team
It hasn't arrived yet
9 June 2026
Reply from Select
Hello Billi,
Thank you for your review and we apologise for the delay in the dispatch of your order.
Your order should now be with you but please get in touch with our customer service team if we can be any assistance.
Regards, The Select Team
Excellent service provided by Ishy at…
Excellent service provided by Ishy at Merry hill, went in to trade my old phone and buy a new one, he made the process very straight forward. Whilst we were as waiting for the transfer process he sat and had a conversation with me making me feel comfortable and not like I was waiting awkwardly. Everything was explained and pricing was shown prior to taking my payment. Cannot fault at all.
13 June 2026
Unprompted review
Reply from Select
Hello Holly,
Thank you very much for your kind and thoughtful feedback. It really is wonderful to read and we are delighted your trade-in and purchase was such a great experience.
We trust your new iPhone serves you well and please pop back in if we can be any further help.
Regards, The Select Team
Our sons birthday today and Remi and…
Our sons birthday today and Remi and Heather was fantastic on helping chose the best phone for him and its made his day thanks both
14 June 2026
Unprompted review
Reply from Select
Hello Philip,
We are thrilled to receive this review for Heather and Remi!
We can appreciate this was a really special family occasion and we are delighted your son is so happy with his new iPhone.
Regards, The Select Team
Fabulous experience great staff go…
Fabulous experience great staff go above and beyond and happy to do anything you need
14 June 2026
Unprompted review
Reply from Select
Hello Keren,
We are delighted you were so well looked after during your visit.
Thank you for taking the time to share details of your experience, much appreciated.
Regards, The Select Team
Met your staff member Larry who was so…
Met your staff member Larry who was so considerate and helpful to us. You are so lucky to have a staff member like him who is so helpful to people who struggle with technology.
12 June 2026
Unprompted review
Reply from Select
Hello Louise,
This is a great review to receive for Larry.
We are delighted he was so helpful during your visit, we appreciate this makes all the difference!
Your feedback is much appreciated.
Regards, The Select Team
I was recommended to go the store to…
I was recommended to go the store to get an i pad reset.
It was a genuine purchase over 7 years ago but proof of purchase couldn't be obtained after 7 years .
When I rang them they said no problem helping .
But when I arrived at the shop they wouldn't even try to help me .
I returned home and rang Apple customer service who was very helpful who gave me an email of step by step how to reset the I pad using a computer.
Which I brought to a local shop in my Town and he done it for ne in 20 minutes no problem at all.
Very very disappointed with the service I got from them they should have been up to date with the procedure on this procedure which was easy to rectify .
13 June 2026
Unprompted review
Reply from Select
Hello Andy,
Thank you for getting in touch with your review.
We are very surprised and sorry to learn that this issue could not be resolved by us on your first visit and we would be keen to look into this further.
If you could please send additional details, including the date of your first visit and the store location to our customer service team at:
customerservice@selecttechgroup.com
this will allow us to investigate.
Kind regards, The Select CS Team
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