I have had excellent customer service and follow up from Sparkle. I wasn’t sure whether the lights would be suitable but a questioned asked on the website was answered fully and promptly. The lights a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Classy products. I bought some of the copper wire fairy lights; they weren't super cheap – but nor were they largely ugly plastic wire (as most fairy lights that you see in the shops are), and I am ve... See more
Company replied
Absolutely in love with my stunning trio of candle lights from Sparkle Lighting! They are such a realistic interpretation of real candles and come with a handy control allowing you to change the warmt... See more
Company replied
Quick delivery of really lovely products, sadly they were too big for the intended space so I had to return them. Helpful communication throughout the return process and my money was refunded promp... See more
Company replied
Company details
Written by the company
Sparkle Lighting is an online store offering pretty decorative lighting that will bring joy to your space anytime of year. Featured in The Sunday Times, The Guardian, The Telegraph along with the majority of the Homes & Gardens Magazines including Ideal Homes & House Beautiful.
Contact info
United Kingdom
- +44 1494 414222
- info@sparkle.lighting
- sparkle.lighting
4.8
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not great unfortunately
Not great unfortunately. Lights make a loud buzzing noise so I can’t use them as worried they are not safe. No reply to multiple emails sent. Disappointing. I note another review mentions these same issues so not a one off.
23 February 2026
Unprompted review
Reply from Sparkle Lighting
Hi Kerry, I am so sorry to hear this as we always try to get back to our customers in 24 hours. I wonder if your email went to my junk. Could you send a video showing the problem and I will sort this for you? I just need your full name and ideally the order number. Warm wishes Thalia x
Reply from Sparkle Lighting
So pleased you love your lights! Thanks so much for the review. x
Reply from Sparkle Lighting
So pleased to hear you love your fairy lights! Thanks so much for the review, Thalia x
Reply from Sparkle Lighting
Thanks for the lovely review. It makes it all worth while.
Faulty plug /ornament
I received my sparkle light unfortunately it was faulty Thalia as sent out a replacement plug which also doesn’t work I have sent a video to confirm it’s faulty and requested a full refund if I ever get a reply from my emails
14 January 2026
Unprompted review
Reply from Sparkle Lighting
Hi Lyn, This is all now sorted and a refund has been issued.
Reply from Sparkle Lighting
So pleased you love your lights! Thanks so much for the review. :)
My purchase arrived promptly and the…
My purchase arrived promptly and the item is lovely
5 January 2026
Reply from Sparkle Lighting
Thanks so much for the review and so pleased you love your lights.
I purchased a battery operated string… good
I purchased a battery operated string of confetti, multicolored lights, which is now on my mantelpiece replacing my Christmas white lights. It really looks beautiful and I’m so glad I made this purchase- really worth it.
5 January 2026
Reply from Sparkle Lighting
The confetti fairy lights are so pretty and perfect to use all year. Thanks so much for review, they make such a difference to a small business like Sparkle. So appreciated.
Beautiful lights
Beautiful lights arrived quickly and would definitely buy again! Was influenced by Sarah and her school cottage!
2 January 2026
Reply from Sparkle Lighting
Amazing! Sarah uses fairy lights all year beautiful. Thanks so much for the review.
Excellent product & delivery
Great set of lights, arrived safely packaged and quickly
29 December 2025
Reply from Sparkle Lighting
So pleased you are happy with your lights! Thanks so much for the review, it is so appreciate and makes a big difference.
Reply from Sparkle Lighting
Thanks so much for the review Isabel! So appreciated and so pleased you loved our choice of lights.
Incredibly beautiful lights
I have ordered two sets of confetti lights. The first set took a long time for the courier to deliver them so I chased this and the owner Thalia contacted them and let me know when delivery would take place. She was extremely helpful. The second set arrived quickly. They are the most beautiful lights I have ever purchased. They look stunning too in sunlight as the glitter disks sparkle. First class product from a Ist class company.
18 December 2025
Unprompted review
Reply from Sparkle Lighting
Thank you for your review Sandra! Getting reviews like this, makes me so happy. I am so pleased you love your confetti fairy lights.
Thank you Thalia
Had an issue with a faulty set of tree lights, Contacted Thalia who was so helpful and replaced the item immediately. Can’t fault this exceptional customer service,
16 December 2025
Unprompted review
Reply from Sparkle Lighting
Thanks for the review Fiona! So pleased we got you sorted.
Excellent customer service
Excellent customer service. Fast dispatch and great communication. Will definitely use them again!
13 December 2025
Unprompted review
Reply from Sparkle Lighting
Thanks so much for this lovely review Mark! So pleased you were so happy with our customer service.
Order process simple and delivery as…
Order process simple and delivery as expected. Love the lights I ordered. Just what I hoped they would be.
24 November 2025
Reply from Sparkle Lighting
So pleased to hear this, thanks so much for the feedback. :)
Classy products
Classy products. I bought some of the copper wire fairy lights; they weren't super cheap – but nor were they largely ugly plastic wire (as most fairy lights that you see in the shops are), and I am very happy with my purchase. Also my interactions with the company seemed very personal; the lights were dispatched promptly and arrived carefully boxed. Highly recommend.
1 December 2025
Unprompted review
Reply from Sparkle Lighting
Thanks so much for the lovely review! I really appreciate it. Thalia
A great business
A very easy company to deal with. Lots of wonderful lights to choose from
24 November 2025
Reply from Sparkle Lighting
Thanks for the lovely review Jane. It is so appreciated.
Delighting lighting
Beautiful lighting delivered in great packaging. Easy to see and order.
24 November 2025
Reply from Sparkle Lighting
Thanks for the amazing review! It is so appreciated.
Reply from Sparkle Lighting
So pleased you love your lights Christine! Thank you for the review, it is really appreciated.
Quick delivery and a great product
Quick delivery and a great product. Looks stunning around panelling in my daughters room
3 November 2025
Reply from Sparkle Lighting
Thanks so much for the lovely review Laura and so pleased you love your lights. x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.