Sofology - Stockport Reviews 

1,796
TrustScore 5 out of 5

4.8

The Peel Centre, Great Portwood Street, SK1 2HH Stockport, GB


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Rated 5 out of 5 stars

Whilst visiting the store I was greeted by Maria who was absolutely amazing provided excellent customer service in friendly and polite manner. Gemma and Paris also very helpful. Gemma demonstrated com... See more

Rated 5 out of 5 stars

When we arrived we were greeted by Chris who gave us a few bits of information but left us alone to get on and when we needed he just appeared and answered the query. Extremely helpful when we made ou... See more

Company replied

Rated 5 out of 5 stars

It was a productive shopping day at Sofology Stockport. Chris was very helpful and knew his products well. He was able to direct me to the options I wanted. Never at any time did I feel pressured to b... See more

Company replied

Rated 5 out of 5 stars

All of the staff were attentive and checking in without being overbearing. We were offered drinks and an activity pack was provided for our daughter whilst we were looking at all the options. Maria wa... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

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4.8

All reviews

(1,796)

16,959 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was excellent.

Customer service was excellent.
The member of staff was very professional explaining all about the product we bought

30 November 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Looked after by Paris and Gemma

Looked after by Paris and Gemma. Both very helpful and knowledgeable.
Excellent experience.

1 December 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Sofa Purchase

Everything went smoothly whilst ordering our new sofas. We had time to decide what we wanted and all of the questions that we had we answered.

25 November 2025
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Reply from Sofology - Stockport

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 1 out of 5 stars

The not sold 5 week delivery

We have been waiting for a delivery for nearly 10 weeks on a sofa that was no more than 5 weeks delivery when in store

Trying to get to someone for an answer is almost impossible

The standard answer is someone will get back to you in 72 hours

1 September 2025
Unprompted review
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Reply from Sofology - Stockport

Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards

Rated 5 out of 5 stars

How I go into this store and come out…

How I go into this store and come out empty handed is an utter miracle…
Popped in today to see the fabulous Paris ,, and another lovely lady..
The furniture in here is absolutely stunning ,, staff are wonderful, especially Paris ,,, would highly recommend this store if you want an exquisite sofa , the choice is amazing…
Next time I go I will be looking for a coffee machine….

17 November 2025
Unprompted review
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Reply from Sofology - Stockport

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 1 out of 5 stars

Sofa not delivered when arrange

Sofa not delivered when arrange, told property was in assessable via email no phone calls or nock on door from delivery driver

13 October 2025
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Reply from Sofology - Stockport

Hi there, thanks for your review and we're so sorry to hear this. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details.

Rated 5 out of 5 stars

Good customer service from Sarah

Good customer service from Sarah

16 November 2025
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Reply from Sofology - Stockport

Hi there, thank you for your review. Another great review for Sarah, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, no pressure. Really happy with my purchase.

15 November 2025
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Reply from Sofology - Stockport

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

From the moment we walked through the…

From the moment we walked through the door the staff was on hand to help us with our needs. I found it completely comfortable the the staff wasn’t pushy or in your face, just there for advice when needed

9 November 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Didn’t pester and helpful

Didn’t pester and helpful

11 November 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Jeremy at Sofology was such a fantastic…

Jeremy at Sofology was such a fantastic help today. We went in to look around to try and work out the sofa that was best for my back problems and thanks to Jeremy we were able to find exactly what we needed on the day and went home happy with a new sofa on the way! Thank you!

9 November 2025
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Reply from Sofology - Stockport

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

A positive shopping experience

Sales assistant Paris took us through the selection and ordering process and her extensive knowledge of available products made the experience simple and pleasurable....a positive shopping experience

5 November 2025
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Reply from Sofology - Stockport

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Buying our new Settee

After 1st choosing one then realising we hadn’t measured the space correctly (Electric and Gas Meter box built in🤦🏼‍♀️) we had to go back to the store to choose a different one Gemma our sales assistant was absolutely 100% professional so much help and knowledge also so very patient.
You have a brilliant staff member there with Gemma x

2 November 2025
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Reply from Sofology - Stockport

Thank you for sharing your experience! We're delighted that Gemma assisted you professionally and patiently during your visit. Her knowledge and support positively impacted your shopping experience, and we're proud to have her on our team.

If you have any questions or need assistance in the future, please reach out. We look forward to welcoming you back to Sofology soon!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Really helpful and friendly staff. Made everything very easy with no pressure to buy at all. Very happy and looking forward to getting my new sofas.

4 November 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Jeremy was really helpful and…

Jeremy was really helpful and knowledgeable

1 November 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Quick and easy

Quick and easy

26 October 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Amazing service from Paris!
Paris was absolutely lovely from start to finish! She was so helpful, patient, and had us laughing the whole time, such a refreshing and genuine person to deal with. She really knew her stuff and made choosing our sofa super easy and enjoyable. You can tell she truly cares about her customers. Thanks, Paris, for turning what could’ve been a stressful shopping trip into a fun experience. There was Asian gentleman who also helped out and was very helpful and patient with us! Finally chose our sofa after 2years of debating! Thankyou again from both me and my mother

20 October 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

When in doubt go to Paris

Seamless, non pressurised buying process served by Paris within Stockport store. Great product knowledge and demeanour. Looking forward to receiving our new sofa.

19 October 2025
Sofology - Stockport logo

Reply from Sofology - Stockport

Hi there, thanks for your 5-star review, we really appreciate the feedback!

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