Really great experience at Sofology. The salesman was friendly, helpful and made us feel completely at ease. He explained the additional protection and care options without being pushy, which we reall... See more
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went in to buy a sofa we'd previously seen. Spotted a different one as we walked through the store, at twice the price, but when the method of production and quality of materials were explained to... See more
Company replied
We were approached when we walked in and greeted by a member of staff who gave us a brief explanation, offered us a drink, and let us know they were there to help if needed, then left us alone to br... See more
Company replied
Leon at the Shirley Solihull branch was fantastic with us and provided all the information we needed and answered all our questions. Didn't feel pressured at all and he was very understanding of our a... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from Ali at Sofology Solihull
I recently bought sofas from the Sofology store in Solihull and was looked after by Ali, who was excellent throughout. He was friendly, attentive and really took the time to understand what I needed. His product knowledge was impressive, and he explained the differences between styles, materials and options in a clear and honest way.
Ali was very patient while I went back and forth between different models, and he never once made me feel rushed or pressured. He offered helpful suggestions and helped me visualise how each sofa would work in my home.
The ordering process was smooth and straightforward thanks to him. He talked me through everything clearly, including delivery timelines and care advice.
Overall, Ali made the whole experience easy and enjoyable. He’s a real credit to Sofology and I’d highly recommend asking for him if you’re shopping for a sofa.
12 January 2026
Reply from Sofology - Solihull
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - Solihull
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Aliza was so lovely
Aliza was so lovely. Not pushy at all. She listened and answered our questions and was extremely helpful.
Really looking forward to my new sofa
10 January 2026
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Aliza, we will make sure to pass this on! Have a nice day.
All options covered
All options covered, no massive hard sell for extras but good advice given.
Quality looks good, showroom laid out well and website also good, but would recommend going into store as the salesman was really helpful and explained it all in much better detail.
10 January 2026
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very helpful and explained everything…
Very helpful and explained everything we asked of him
10 January 2026
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Five ⭐️
just wanted to compliment on great customer service - i placed a order for new recliner sofa from sofology recently at solihull branch the way LEWO IQBAL treated us - very satisfactory he is such a good person the way he explained everything and treated us esp my little one making him happy providing biscuits, colouring book, overall interacting really pleased. thank you for making my experience wonderful and cant wait to have my sofa delivered. :)
7 January 2026
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Solihull
Thank you for taking the time to give us your feedback. 😊
Really helpful and a lovely fun guy
Really helpful and a lovely fun guy, we both had a chat as both used to live in great Bar
6 January 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars :-)
Came to sofology a couple weeks ago…
Came to sofology a couple weeks ago just to have a look at the different styles colours etc get a feel for what I would like.
Spoke to Leon who made me feel at ease not pressured which I appreciate overall great experience
Then decided the sofa I had seen previously I had to come back for
Thank you Leon
6 January 2026
Reply from Sofology - Solihull
Thank you for coming back to us Rachel :-)
The salesman Josh Darling was excellent…
The salesman Josh Darling was excellent but it would have been nice if he was allowed to give us something off bearing in mind we were spending over £2000 it would not have hurt the company to throw in the cleaning box FOC but everything was an extra which we felt was a bit harsh and would not encourage us to make another purchase
5 January 2026
Reply from Sofology - Solihull
Hi Tony, thank you for awarding us 5 stars. We are always transparent with our costs.
Great experience
Great experience. Salesman was quick to offer help, but at same time wasn’t pushy and let us browse ourselves. Didn’t feel pushed into anything.
Was extremely informative and clear in the sales process
5 January 2026
Reply from Sofology - Solihull
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
No pressure sale and the rep was very…
No pressure sale and the rep was very good to deal with
30 December 2025
Reply from Sofology - Solihull
Thank you for awarding us 5 stars :-)
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Solihull
What a fantastic review, thank you so much for taking the time to write this 😊
Ali in Solihull branch was very helpful…
Ali in Solihull branch was very helpful and informative we was very happy with service
17 October 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
very helpful and professional
30 December 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Leo premiere sofa
Leo knew exactly what we were looking for. Explained the process, offered advice.
31 December 2025
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.