Sofology - New Malden Reviews 

Ayas Mohamed has been amazing. We visited the store twice to check measurements etc. and ensure that the sofa was the right one for us. We then had a telephone call to place the order. Ayas answered all of my many questions, whilst being very patient and I didn’t feel pressured into making a purchase. Thank you!

Excellent service from the sales team (Junior)
We are returning customers & can’t speak highly enough.

Very good shopping experience with friendly, proactive, and helpful staff.

Staff at the store were very helpful and friendly

Had a great support from Sofology and team also helped in our order amendments without any issues

Exceptional Service from Junior at Sofology!
​We recently purchased our new sofa at Sofology and were lucky enough to be assisted by Junior. We wanted to leave this review to highlight his truly exceptional service.
​Junior was incredibly polite and friendly from the moment we walked in. He was knowledgeable about every Sofology product and fabric, he could answer all of our questions quickly and clearly. He took his time, never making us feel rushed, and made sure both my husband and I fully understood all the options and were completely happy with our final purchase decision.
​Junior genuinely represented the Sofology brand brilliantly. Looking forward to sitting on the French Riveria!

We were sold a sofa without fuss and without a pressured sales pitch
Sam and previously Nip were relaxed and professional at the same time
All together a very relaxed sales pitch

You have a very good, efficient salesman

Great servise

Junior, the Sofology Representative was extremely helpful and courteous throughout the whole buying process, and nothing was too much trouble for him,
Good experience

Excellent service from Nip, we would return to this store in the future.

Sam the sales lady was fantastic. She made buying the Allure recliner really easy and was very knowledgeable about all of the different features

Great service. Very friendly staff made to feel so welcome in the store

Very helpful sales assistant, informative and knowledgable.

Great service. No overselling and the delivery personnel of great attendance.

I bought two three seater sofas newly introduced in the shop. They were comfortable and looked great. After a long wait for sofa to arrive its legs were broken within a fortnight!! It was another couple of weeks wait to get it repaired.
Sofas are unnecessarily too too heavy, very difficult to move around. A single person can not move or adjust them around.
The cushions are too bulky and heavy take more place on the seats. They are uncomfortable and badly designed.
Not a good buy will not recommend these Luella sofas.
But I must mention the staff were excellent and very helpful at New Maldon shop.

We bought our sofa from Sofology on Sunday and honestly had the best experience ever. The customer service was impeccable — from the moment we walked in, everything felt effortless. Nina, the customer service assistant, was absolutely amazing — so attentive, patient, and knowledgeable. She really took the time to understand what we were looking for and made it so easy for us to choose and decide on the perfect sofa. We left completely happy and confident with our purchase. Thank you, Sofology (and especially Nina) for such an exceptional experience!

Very nice staffs and sofa collections.

Very helpful staff without being pushy I dealt with Junior who was 5 star.

Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own pace but came to our assistance when we needed her. She was very knowledgeable, professional and friendly making our purchase easy.