Sam was very nice and took the time to explain everything about the sofa. She was kind, helpful, and assisted us from the very beginning. We looked at many different furniture shops, but we decided to... See more
Company replied
Location
Switch locationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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See what reviewers are saying
Exceptional Service from Junior , We Couldn't Be Happier! We recently purchased a sofa and had the absolute pleasure of working with Junior. From the moment we walked in/reached out, Junior provi... See more
Company replied
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... See more
Company replied
Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, United Kingdom
4.8
Excellent
2K reviews
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Junior was excellent
Junior was excellent. Answered all my questions that I emailed over. Thank you for a great service.
22 September 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice saleswoman Sami
19 September 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Sami, we will make sure to pass this on! Have a nice day.
Nip was such a great help in store
Nip was such a great help in store! Didn’t beat around the bush, just helped us find the sofa we wanted. Not pushy, just there to answer questions and not coerce. Honest pricing too. Now to wait for the sofa to actually arrive!
14 September 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Nip, we will make sure to pass this on! Have a nice day.
The assistant was very helpful…
The assistant was very helpful understanding of what we wanted very informative and knowledgeable about the product.
10 September 2025
Reply from Sofology - New Malden
Thank you for awarding us 5 stars :-)
Reply from Sofology - New Malden
Thank you for awarding us 5 stars :-)
Reply from Sofology - New Malden
Thank you :-)
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Attentive well-informed sales
Attentive and well-informed sales assistant helped us choose the chair and the leather that suited us best.
13 September 2025
Reply from Sofology - New Malden
Thank you for sharing your experience :-)
Went to a few places and after looking…
Went to a few places and after looking at a lot os chairs I found just what I wanter the man was so helpful
15 September 2025
Reply from Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Sam at the New Malden store was…
Sam at the New Malden store was friendly and very helpful. Great service.
12 September 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
All staff friendly and approachable
All staff friendly and approachable. Good knowledge of their merchandise, very thorough service from start to finish
12 September 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Salesman very helpful and patient
Salesman very helpful and patient. He explained all options clearly and was super helpful without being pushy.
15 September 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Thorough explanation and advice
Thorough explanation and advice on product and process.
Junior gave exceptional service.. thanks
14 September 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Junior. Have a great day 😊
Great help on all our options
Very attentive help from Junior who took all of our needs and limitations to suggest a whole range of options
14 September 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
Reply from Sofology - New Malden
Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Junior gave exceptional customer…
Junior gave exceptional customer service as did Nip when we visited. Great job chaps
12 September 2025
Reply from Sofology - New Malden
Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊
We went to the new Malden branch today…
We went to the new Malden branch today and Nip was very helpful he helped us find our perfect sofa!
Gave all the information but wasn’t really pushy ( which would normally put me off)
Can’t wait for the sofa to arrive!
11 September 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Nip. Have a great day 😊
I see Nina she is so helpful and…
I see Nina she is so helpful and respectful and very nice manager
11 September 2025
Reply from Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent customer services.,,,
Excellent customer services from Junior who helped us with our choice of sofa.
8 September 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
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