We recently visited Sofology at Doncaster to choose our new sofa. Each staff member we spoke to was very friendly and welcoming. Gary helped us when it came to choosing our sofa, he explained all t... See more
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Location
Switch locationUnit 7, Danum Retail Park, York Road, DN5 8LZ Doncaster, GB
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We came into the Doncaster store half an hour before closing and the young manager couldn’t be more helpful and friendly We knew what sofa we liked and it was in store to try out in the colour we... See more
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From the moment we entered the store until the sofa was delivered, everything went perfectly. The staff were very friendly, and we would like to thank Paulina for all the information, explanations, an... See more
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Pauline put me at ease, she listened to me and helped me choose exactly what I wanted. Pauline was very friendly and took time to explain everything I needed to know and how things would progress goi... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 7, Danum Retail Park, York Road, DN5 8LZ, Doncaster, United Kingdom
4.9
Excellent
2K reviews
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Allows customers to browse without pouncing on you as soon as you walk through the door.
Superb customer service from Pauline at Doncaster. Would highly recommend. Took time to ensure we were happy with our choice.
26 December 2025
Unprompted review
Reply from Sofology - Doncaster
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Friendly and informative
Pauline was extremely knowledgeable, informative and friendly. With her help we have purchased our new suite and are looking forward to receiving it.
26 December 2025
Reply from Sofology - Doncaster
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great selection and a helpful team
From walking in the door to finding exactly what we were looking for the experience was faultless, a big thanks to Pauline who helped us chose without being pushy or overbearing and then to Arron for helping through the ordering process when we returned to buy it, great team and a credit to Sofology, thank you
19 December 2025
Unprompted review
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service!
My partner and I had been to multiple sofa shops and just could not find anything we liked. We went to Sofology in Doncaster and were spoilt for choice! The sofa’s were fashionable and there truly was something for everyone. Our experience was made even better by the fantastic sales assistant - Pauline. She was immensely helpful and so patient with us. If we saw a sofa we liked she would immediately show us all the options available. We couldn’t be any happier with our experience.
Pauline, it’s our turn to make you a cup of tea next time!
15 December 2025
Unprompted review
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The welcome to the store
The welcome to the store, when we had chosen our sofa the information that we got, there was no pressure to make a purchase, the person that looked after us was first class
12 December 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
We have waited 19/20 weeks and still no…
We have waited 19/20 weeks and still no sign of our sofas only one phone call from your team . After my phone call today im still no better off in knowing when our sofas will be delivered its nearly Christmas and we ordered our sofas and paid in full but cannot even track our sofas .
I got an email on the 28th Nov stating you have our order and we're on it .
What does that mean ?
Does that mean your team has only just ordered it after all these weeks.
I was promised my sofas woukd be in my home within 11/12weeks if not before .
Mmmm where are they because I've not got them and I cannot track them.
I'm deeply upset as we have paid out £3500.00 for nothing as we don't have anything uo show for it except sorry 4times
And sorry its the time of year.
Rubbish we ordered our sofas in the summer. Our very first expensive sofa paid in full.
19 August 2025
Reply from Sofology - Doncaster
Hi Janine, we are really sorry to hear that you are so unahappy. We understand that it is frustrating when your furniture is delayed. Please send an email to social.media.complaints@sofology.co.uk and we will chase this for you.
Excellent service
Aaron who sorted us with our new sofa was brilliant and very helpful.
9 December 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
We found our experience excellent…
We found our experience excellent Graham was very very helpful
6 December 2025
Reply from Sofology - Doncaster
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
5 stars for Tracy & Charlene!
Tracy made my experience really great! No uncomfortable pushy sales, she was really helpful and informative and really friendly. Thank you to Tracy and store manager Charlene both have been great!
5 December 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review
Pauline at the York Road store was…
Pauline at the York Road store was excellent for us today, not pushy just helpful and it made buying our sofa easy and fuss free.
6 December 2025
Reply from Sofology - Doncaster
Hi Mr Grix, thank you for taking the time to leave a 5-star review!😊
The staff were very helpful
The staff were very helpful,and explained everything to us
5 December 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great advice many thanks.
3 December 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review!😊
Aaron was great and fulfilled all our…
Aaron was great and fulfilled all our requirements.
2 December 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a 5-star review!😊
Really friendly staff
Really friendly staff. Aaron was very helpful. Good choice of suites and sofas. Pleasurable experience. Thanks
1 December 2025
Reply from Sofology - Doncaster
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Tracey was a great advisor with helping us choose our first sofa for our first home together.
She was informative and friendly, and any question we had she answered with a smile
30 November 2025
Reply from Sofology - Doncaster
Thank you for awarding us 5 stars :-)
Great experience in the shop today
Great experience in the shop today, all staff were very welcoming and gave us space to look around before we made a decision. Gary helped with our purchase and was very down to earth and friendly - would recommend this branch.
30 November 2025
Reply from Sofology - Doncaster
Hello Miss White, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Unexpectedly productive!
Had nipped into the store as a way of spending a rainy Saturday afternoon; intention being to check out sofas & fabrics that I’d shortlisted online, as well as getting some more info on Lifestyle fabrics. Was really impressed with the range of sofas in-store, and completely fell in love with a sofa which - online - I’d dismissed as ‘ugly’. Ended up ordering said sofa, and in a configuration that we’d not previously considered. Staff were friendly without being all over you like a plague of locusts, and very helpful in advising us re right fabric choice for our household and preferences. Didn’t feel pressured or rushed. Hopefully that will also be reflected in manufacture and delivery.
30 November 2025
Reply from Sofology - Doncaster
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very good and friendly staff I am yet…
Very good and friendly staff I am yet to collect my sofa I will come back to write my review
13 November 2025
Reply from Sofology - Doncaster
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Doncaster
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Doncaster
Hi there, thank you for your review. Another great review for Tracey, we will make sure to pass this on! Have a nice day.
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