Very helpful sales assistants in Carlisle Sofology store. Just looking forward now to the delivery of my new leather three seater sofa. Thanks again.
Company replied
Location
Switch locationCharlotte Street, CA2 5BT Carlisle, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... See more
Company replied
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciate... See more
Company replied
Large choice of sofas, which is great. No pressure from the sales assistant, just helpful advice. Offers of help, no following you around. Choice of coverings could be better, maybe more transparen... See more
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Charlotte Street, CA2 5BT, Carlisle, England, United Kingdom
4.8
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great store
Great store. Very friendly staff. Harrison English was very knowledgeable and explained everything in detail.
31 October 2025
Painless process, knowledgable staff.
Was given time to browse and try chairs and sofas without staff breathing down neck. But they were readily available to answer questions thoroughly and did not rush or pressure.
31 October 2025
Great sales women no pressure to buy…
Great sales women no pressure to buy very happy
29 October 2025
SOFOLOGY CARLISLE
Tian and Harrison (forgot name of other salesman, sorry) were very helpful, knowledgeable and professional. Would recommend Sofology.
28 October 2025
Harrison was a very friendly and…
Harrison was a very friendly and helpful member of staff. Took time to show us the different types of sofas we were interested in, and explained their operation.
24 October 2025
Carlisle experience - recommended
Mike was great. Really friendly and knowledgeable, and made it a pleasure to buy.
26 October 2025
Happy byer
Callum at Carlisle store excellent salesman pleasant to talk to happy to explain every question no pushy sales talk l am happy. To recommend Callum to any prospective customer 5 stars all the way
26 October 2025
Always know a good salesman excellent…
Always know a good salesman excellent with that bit of chat that makes customer feel comfortable.
25 October 2025
Harrison was brilliant!
Harrison was brilliant, really professional, helpful and friendly.
21 October 2025
Dean was really helpful and pleasant
Sofology Carlisle: Dean was really helpful and pleasant, nothing was too much trouble and even responded to an email while on his day off.
16 October 2025
They were great Harrison’s was very…
They were great Harrison’s was very professional and helpful with my needs because I need special seats for my back and knees and hips.
20 October 2025
Great experience
Great experience! All staff were very helpful and patient while we chose our sofa. We couldn’t be happier. I would definitely recommend Sofology to anyone looking for quality furniture and great service.
19 October 2025
Great store and great customer service-…
Great store and great customer service- thank you
17 October 2025
The team were fantastic our sales…
The team were fantastic our sales advisor Paul was very attentive very good experience all round
11 October 2025
Great Service
Paul was really helpful. He answered all questions professionally and made me feel like a valued customer.
5 October 2025
Carlisle Sofology
Ash was very helpful. He patiently guided through the various options without being pushy or overselling. Excellent customer service.
1 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.