The store was well set out and inviting, the staff were friendly and helpful and gave us space and time to consider our choice. Special thanks to Raza at the shop in Brent Cross who was superb and gav... See more
Company replied
Location
Switch locationUnit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
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Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... See more
Company replied
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... See more
Company replied
I had a great experience with Sofology! The loan process was remarkably quick and straightforward, and their customer service was efficient and helpful. Everything went smoothly from start to finish.
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, United Kingdom
4.7
Excellent
3K reviews
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Very informative sales people
Very informative sales people. Given plenty of time to look around at furniture on display.
30 December 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Lovely team (Raj and Jay) were patient…
Lovely team (Raj and Jay) were patient and answered all of our queries and were really friendly and welcoming without being over bearing which can sometimes happen in such stores.
2 January 2026
Reply from Sofology - Brent Cross
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
A sofa for my needs
I was looking for a sofa to suit my needs and I found one.,with the help of a very helpful assistant.
30 December 2025
Reply from Sofology - Brent Cross
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Salesman was very polite
Salesman was very polite.
He answered my question honestly.
Overall good experience.
1 January 2026
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Deliberately Misleading information
We were going to buy our new sofas as we bought our old sofas 2 x 3 seaters about 8 years ago. We were told if we buy the extra sofa insurance it will be unlimited repairs. We left sofology to look in a few more shops to compare sofas and prices and we were told that there is no such thing as unlimited repairs it was a lie. I went back into sofology and spoke to a different member of staff who also tried convincing me it was unlimited repairs they both said 100% even if it went over the price of the sofa, I asked to see it in writing and in the small print it clearly says that the extra insurance will only cover up to the price of the sofa at the time we bought it and because of this sofology has now lost us as customers. 2 different members of staff in the same store blatantly lied to my face I will be spreading the throughout family and friends about this.
29 December 2025
Reply from Sofology - Brent Cross
Hi Anthony, we are sorry that we have lost the chance to show you how amazing we can be. We have passed on your feedback to the store. Take care.
Reply from Sofology - Brent Cross
Thanks Mrs Johnson, we will take it as this is a 5 star review and not a 1 star review. :-)
the staff were very helpful
the staff were very helpful, and friendly
and explained everything to me in great detail
30 December 2025
Reply from Sofology - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent help and knowledge
Excellent help and knowledge, also guidance to choose what would work best for me
29 December 2025
Thank you sasan
Thank you sasan.
He was amazing great customer service great attitude. He made the whole process go very smooth thanks a lot to Sofology to have managers like Sasan. Thank you
29 December 2025
Reply from Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Raza and his colleagues were all superb.
29 December 2025
Reply from Sofology - Brent Cross
Thank you so much for taking the time to share your feedback with us.
Professional and efficent service
29 December 2025
Reply from Sofology - Brent Cross
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
friendly and 'good…
Helal was very friendly and 'good looking' - his words!
Efficient and helpful and made it a nice shop. Jimmy was efficient and tied up order very quickly and also super friendly. Really nice chaps.
26 December 2025
Reply from Sofology - Brent Cross
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Brent Cross
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Amazing service from Mariana from the…
Amazing service from Mariana from the Brent cross store.
19 December 2025
Reply from Sofology - Brent Cross
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
We were pressured to place an order by…
We were pressured to place an order by Raza for a sode to be able to guarantee a delivery date before Xmas. We later checked on the app which stated delivery date of end of January 2026. We raised this issue in several occasion and week later we still don’t have a response from sofology.
13 November 2025
Reply from Sofology - Brent Cross
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Amazing sofas meet Raza who was very…
Amazing sofas meet Raza who was very helpful with everything . Amazing service
18 December 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I met with Philip on two occasions to…
I met with Philip on two occasions to discuss various options. I fond him extremely helpful, knowledgeable & he was a pleasure to deal with. Thanks again Philip.
16 December 2025
Reply from Sofology - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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