Sequencing.com Reviews 

Found out things about my health and what medicines don't work for me. There is a lot there.

UPDATE: After this review, Sequencing.com customer service (CS) reached out in order to understand where their kit activation process went wrong for me. Even the head of CS asked for a phone conversation to best understand!
It seems they’re a fairly young company, so mistakes happen, plus I was activating my Kit via my iPad Pro scanning their QR code. Mobile devices can act differently on websites?
What regained my trust was being told the IT Dept was working to make sure the issues wouldn’t happen again! Also, that even the President of the company was aware of my review, and concerned. MY unhappy experience was that important to them? Wow.
They did not ask me to change my review, or attempt bribery for a better score. This gained my trust.
I’m updating the 2 stars to 4, as they are actively making sure the problem is fixed. Including the Terms and Conditions not being accessible - that was likely the iPad. Also, they listened to my suggestion of how i would have reacted positively to a message of ‘if you wish to add your card, this will make it easier if you order additional kits or DNA tests’l.
I’ll update again after my tests come in.
Great job by CS! I didn’t expect it.
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Trust pilot seems to be the place for this review, since it implies Trust for the company, and emotionally my trust just tanked. With a capital T!

After their prime day pricing and the purchase of the 30+ test kit, my trust was at solid 4 to 5 stars.

I’ve now received my kit and went to activate it. I did not take a screenshot of the screen, although I should have. At first there was no problems with the activation information I was providing. But then, there’s a check box that you agree to all of their terms of use, etc. However, if you click on any of those links to read them, a pop-up says that you are going to be completely leaving the activation page and we have to start over. Right there one star Trust and maybe two gone!

Then to activate my kit, it requires me to put in payment information! I’ve already paid over $500 for this, so why am I going to pay anything more? There is no explanation at all as to why I’m expected to provide a credit card or sign into my Apple Pay. NO explanation!! More trust stars GONE, ZAPPED. DESTROYED!

So I wrote an email to customer support, very unhappy, but still trying to be pleasant. I’m feeling very upset/unsure/maybe scammed at the time, because all I want to do is activate my kit, and now I’m freaked out about what I’ve had to agree to in their terms, and why do I need to pay more money with no explanation as to why or how much? ALL Trust is now gone.

Also, during the week Customer Service via phone, closes at 5 PM Eastern, which kind of messes up the rest of the United States trying to call them in the afternoon. Then, I happen to notice that there is a chat bot. So I go there and ask the question. Why do I have to pay additional funds?

It turns out this company just wants to keep your card on file so they can charge you when you order additional tests, etc. BUT NOWHERE DO THEY SAY THIS.

All right, at this point I am truly regretting my purchase of this DNA kit. This company is playing games and I do not like it!

The chat bot does tell me the work around on how to activate my kit without providing payment information. Obviously, I’m not the only one who’s been upset over this.

Enter your DNA kit number like this:
SQ123ABC-SUPPORT

That’s all it takes. So I didn’t have to sign in to my Apple Pay, but this ONE activation page has cost me ALL of my trust in this company!

Because of time requirements, I will continue with the testing, but I’m sure not gonna trust that this company is going to be upfront, or not hide information. After all, why couldn’t this payment information area just explain “Adding payment information now is to make it easier when you wish to order additional test or kits.”
No problem there! I would’ve been very comfortable with providing payment information. I wouldn’t have felt threatened, confused, etc., at least when it came to having a reason to add my payment information.

Instead of having me check a box approving terms of use, etc., why not have a pop-up that shows when you click on the link. That way you do not have to leave the page. These are very simple things to program and set up. So why doesn’t this company have them?

At this point my trust level is at a two star. If it improves once I have my DNA results and get to see the test, I may raise my rating.

I’m sure hoping that someone at this company will read this and have a conversation with whoever’s made these stupid decisions. Because I cannot be the only one who’s having this visceral emotional extremely negative reaction! Especially in this day when it’s so easy to be scammed. One little lack of trust on one thing, raised all the red flags! This company needs to do better. Especially if they don’t want negative reviews.

Even though shipping took a bit of extra time since I live outside the US, Sequencing.com’s customer service was outstanding from day one. They were always responsive, professional, and made the whole process effortless—guiding me through customs paperwork and offering clear kit preparation instructions.
​Once the lab received my sample, sequencing was completed in less than 3 weeks! The health and medical reports are detailed and incredibly informative. On top of that, having full access to download raw, clinical-grade 30x VCF files allows you to take your data anywhere for further ancestry, haplogroup, or deep bioinformatic analysis. Phenomenal support, insightful reports, and top-tier data

Logan has been exceptional in his customer service, overall assistance and responses. Thank you.

Sequencing has offered great products and services. The Genetic information session was exactly what I was seeking.

When I first saw the ad I was shocked at the tests and information they offered for a very competitive price!

I throughly checked them out on line and
Decided to order a test kit.

The company's follow up, via email, was
Awesome! I was notified about each step
As it occurred: The Status of its journey after I mailed it-location-when it arrived
At their facility-when it went to Quality
Control-when scientific lab work started-etc etc! When it was complete and ready to return the results to me.

But, the most Amazing Part is when you start to look at the Report! It's simple to
Follow, nicely collated, and the information provided is Voluminous. The
Medical and scientific jargon was beyond me, but the summary and script
Provided by AI was easy to read and understand !
I am 84 years old and have some medical
Issues, and I found my report actually showed my symptoms etc and the level of concern on each one.
I also have adult children, grandchildren
And great grandchildren. We were concerned about my genes etc containing some type of regressive or
Defect that might cause any of our family to contract an autoimmune condition etc.
Unfortunately my tests showed I might be a Carrier of a couple of illnesses.
Naturally, this information will be passed on to the family members so they can share it with their doctors.
I printed out a great deal of the information as it makes it much easier to
Read and understand.

Thank you for providing me all this amazing. Information! Best investment I've made for me and my love ones!

Can't wait to bring my pertinent information to my healthcare Professionals!

Can't recommend enough! Was finally given genetic evidence which will help with my heds diagnosis was also happy to see the genetic reasoning behind a couple of other conditions ive been diagnosed with

I loved Sequencing when I first got my results. Now, you can’t use your results without a phd in genetics or an $80 per month subscription. It’s no longer the help I need. Revert or just no.

Tyona was great in explaining the system and how it all worked. Who would've thought that I would have pEDS? It literally explains all my health issues after looking more into the condition. It's mind boggling. It's refreshing to know that when I go to the ER, they can't auto diagnose me with anorexia.

Tyona was an awesome sequencing coach with lots of knowledge

Tyona was a joy to chat with and discuss my results and ways to further my knowledge.

Tyona was very helpful and focused on the information I was most interested in learning. She was capable of doing deep searches into a variety of data based to provide me with answers.

Unexpected bill for 323.46. Trying to reach anyone impossible. Buyer beware

Update: the bill was for an auto renewal that I must not of realized when first purchasing. This morning, so yes I was being far to hasty on my initial review, I received a full refund. I also got an email, text and call in which the caller was very polite and helpful.
I changed it to 5 stars the customer service was actually amazing, I was there non amazing person with zero patience.

Tyona is a very knowledgeable and patient coach. I felt inundated by the amount of data in my report and I did not like number of emails I kept receiving. She showed me how to navigate the apps and data in a manner that was useful for my specific then she explained the way my subscription worked.

She was great!
Definitely exceeded my expectations by far!

I unfortunately wasn't able to complete the DNA testing process because my samples repeatedly came back with insufficient DNA, despite following all instructions and trying multiple times. While that was disappointing, I don't consider it a fault of the company. Some people simply appear to be poor candidates for cheek swab collection, and I seem to be one of them.

What really stood out to me was the customer service. Throughout the entire process, the Sequencing.com team was responsive, patient and helpful. They took the time to answer my questions, and ultimately handled my cancellation and refund professionally and courteously.

I would still recommend Sequencing.com based on the quality of their customer support and the way they treated me as a customer.

The follow up call after the report released is helpful

I ordered the 2 weeks processing one and got my results in 9 days since they received my sample. Testing the data files showed ~38x reads, way above 30x.

Maybe I'm just lucky, so take my review with a grain of salt, but I'm definitely very happy.

Tyona did a wonderful job helping me to understand the reports and how to prioritize the information the container. She also did a great job explaining how to use the reports.

1- the support is cooperative.
2- my first package did not pass quality control, they sent me another package for free and they paid the customs fees as well.

I am usually very tight with my appreciations, BUT! - in the case of sequencing.com, their performance was STELLAR. They were extremely, extremely fast, very accurate and their customer service is the best I ever experienced (thank you, Logan & tech team!)