Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to replace my Stihl robot mowers with Husqvarna. Anthony from Ron Smiths came out to advise and installed a new 430V Nero. It is so much better than the old machine. It was an excellent servi... See more
Company replied
We had placed an order, but didn't realise the item we ordered needed two batteries in order to function properly. Ron Smith & Co Ltd emailed us immediately to let us know and ask how we wished to pr... See more
Company replied
I ordered a Strimmer. It was the best price on the net. I had an email saying that due to the volume of orders, dispatches had been unavoidably delayed. I phoned to either cancel or speed up the or... See more
Company replied
Company details
- Lawn Mower Store
- Garden Center
- Landscaping Supply Store
- Lawn Mower Repair Service
- Machine Repair Service
- Machine Shop
Written by the company
We’re proud to have been crowned Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards in December. Welcome to Ron Smith & Co., a name that has become synonymous with excellence in garden and estate machinery since our establishment in 1967. Founded by the visionary Ron Smith, our company has grown from a humble beginning into a leading specialist, dedicated to providing top-quality garden and estate machinery to both domestic and professional end-users. Our journey is one of passion, innovation, and commitment to the community we serve. Starting in 1967, Ron Smith envisioned a company that not only supplied the best in garden machinery but also supported its customers with exceptional repair, servicing, and an extensive spare parts department. Over the decades, we’ve grown significantly, yet our core values and dedication to quality have remained unchanged. This enduring commitment to excellence is a testament to Ron’s vision and has been meticulously preserved and built upon by his son, Mark, who runs the business today. Our product range includes a wide variety of garden and estate machinery suited for every need and task. From lawnmowers and leaf blowers to more specialised equipment like robotic mowers, we’re proud to be the main dealer for all the top brands in the industry. Our commitment to quality ensures that each product we sell stands up to the demands of both domestic gardens and professional estates. Sales: Explore our extensive range of machinery in our Worcester and Hereford showrooms or browse our selection online at www.ronsmith.co.uk for delivery across Great Britain. Repairs and Service: Our expert team provides comprehensive repair and servicing options, ensuring your equipment remains in peak condition. Spare Parts: With an extensive spare parts department, we make it easy to find the right components for your machinery. Robotic Mower Specialists: Our dedicated robotic mower team is at the forefront of automated garden care, offering cutting-edge solutions for effortless lawn maintenance. At Ron Smith & Co., we believe in more than just selling products; we’re dedicated to providing solutions that enhance the beauty and productivity of your gardens and estates. Our experienced team is always ready to offer expert advice, tailored recommendations, and exceptional after-sales support. As we continue to grow and evolve, our mission remains the same: to serve our customers with integrity, quality, and a commitment to excellence. Whether you’re shopping in our showrooms or online, we’re here to ensure you receive the best possible experience. Join us on this journey, and let Ron Smith & Co. be your partner in achieving beautiful and thriving outdoor spaces.
Contact info
Newtown Road 4, WR5 1HF, Worcester, England, United Kingdom
- 01905738800
4.9
Excellent
308 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase was straightforward and…
Purchase was straightforward and delivered as promised, then mowed the the lawn!
6 May 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review, David! Great to know everything went smoothly and your mower was straight to work.
Excellent service and value
My item was delivered exactly when I expected it and it was good value compared to other sellers.
Thank you.
2 May 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review! We appreciate your support and are pleased you were happy with the value and delivery service.
New robot mower
I wanted to replace my Stihl robot mowers with Husqvarna. Anthony from Ron Smiths came out to advise and installed a new 430V Nero. It is so much better than the old machine. It was an excellent service all round, from advise to install.
30 April 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review! We’re delighted to hear you were happy with the advice, installation, and your new Husqvarna Automower. We’ll be sure to pass your kind comments on to Anthony as well.
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review, John! We really appreciate your support.
I recommend Ron Smith
I recommend Ron Smith. Really helpful, prompt replies and good stock.
22 April 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review! We really appreciate the recommendation and your kind comments about the service.
Excellent customer service
An excellent response on aspects of a purchase of a replacement mower.
18 April 2026
Reply from Ron Smith & Co Ltd. - Worcester
That's great to hear, thank you.
Reply from Ron Smith & Co Ltd. - Worcester
Thank you, Terence.
Very Pleased
Very easy to order online and mower was delivered on time. Pleased with everything.
17 April 2026
Reply from Ron Smith & Co Ltd. - Worcester
That's great to hear, thank you, Keith.
A faultless purchasing experience.
A faultless purchasing experience for a second recent purchase from Mr Smith.
The smallest battery strimmer STIHL produce, which I used yesterday for the first time, is a beast of a machine.
23 April 2026
Unprompted review
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for taking the time to leave us a review, we really appreciate it.
Easy service everything on time
Easy service everything on time
However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on hold but the young man who l was put through to was absolutely amazing couldn’t do enough absolute treasure to the company
16 April 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review, Julie. We're concerned to hear about your phone call, and will be looking into this internally.
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your review.
Very impressed...
Order updates were provided without prompting and kept us informed of progress. Products arrived as expected without incident and already registered for their warranty.
19 March 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for taking the time to leave us a review, Andrew, we really appreciate it.
Kept well informed due to busy time.
Good communication, delivery time was as stated The part was as described and works well.
30 March 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you, Alistair.
Very helpful and polite and saved me…
Very helpful and polite and saved me some money as they had one made up when l arrived and put in my car straight away, so l could go home and try it out.
Easy to change the blade and started getting moss out by scarified in no time at all. Many thanks keep up the good work. Mrs Lou Reeves
8 April 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for taking the time to leave us a review, Lou, we really appeciate it.
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for your kind comments, Peter.
Exceptional service
I ordered a Strimmer. It was the best price on the net. I had an email saying that due to the volume of orders, dispatches had been unavoidably delayed.
I phoned to either cancel or speed up the order because I was going away for the weekend on Friday and the Strimmer could potentially be sitting on my doorstep in the rain for 4 days. I phoned on Tuesday.
Whoever I spoke to was amazing. He went out of his way to ensure that dispatches were aware, it was given priority and would be sent the following morning by Fed Ex and arrive the day after on Thursday. It did. I was really impressed with the personal service I received. Thankyou
25 March 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for taking the time to leave us a review.
Excellent service
Excellent service. My new lawn mower was delivered full of oil and petrol and ready to go.
Thank you
20 March 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for taking the time to leave us a review, Peter, we really appreciate it.
Very helpful
Having ordered what I wanted, I had follow up emails at every stage, so I knew when to expect the delivery. It helped me organise around the delivery. Just what I needed.
19 March 2026
Reply from Ron Smith & Co Ltd. - Worcester
Thank you for taking the time to leave us a review, Brian, we really appreciate it.
Reply from Ron Smith & Co Ltd. - Worcester
Thank you, Jim.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.