relay.delivery Reviews 

I have sent five parcels with this company in the last week, all five are lost. No tracking info after the courier collected them. No response from customer service. No idea what is going on. Hundreds of pounds of goods missing. It's like throwing packages into a black hole.

I have disabled Relay from my Vinted and urge everyone to do the same. Absolutely baffling how Relay can be so bad at this.

Shocking courier service and zero customer service as they never come back to you! They have lost four of my parcels and now taken them off my Vinted. At least other couriers look into where the parcels are. Definitely avoid!!

Unacceptable. Relay makes Evri look like a reputable, premium service. They seem to have lost my vinted parcel which was supposed to be a birthday gift. 8 days since the courier picked it up and no update since. 4 days and support still hasnt gotten back to me. Now thanks to relay I have to buy the item again at a significantly higher price.

Sending messages all hours in the morning

Relay has now lost 3 of my parcels in the last week and I have to wait 28 days for refund. A fourth parcel is also looking like it’s stuck with courier. Disgraceful service, why are they still allowed to trade? What is happening to all the lost parcels, someone somewhere is profiting from this and it certainly isn’t the seller or buyer!

Crap delivery company. Never sure where its going to be delivered. When it turns up at your address they dont knock your door but deliver to you back up address. Absolute rubbish company and Vinted should bin them.

If I could give zero stars I would, 1 star is far to generous. P1$$ poor tracking information and parcels taken ages to arrive.
I've deleted Relay from my Vinted account and urge everyone to do the same.

Absolutely dreadful!! My parcel delivered 2 streets away along with other peoples parcels from other addresses!! Absolutely rubbish!!!
Please don’t use this courier .. you’ll be extremely disappointed

Relay have lost two of my parcels in the last week.

Will never use them again, sounds like this actually is a common experience. How is it possible they're still in business.

Would not use again if at all possible. Sent Vinted parcel through them. Their scanner didn’t register my parcel but it was taken from the shop…never to be seen again. Emailed Relay for some help to track it…no response. Don’t use this service if you can help it!

absolutely shocking. they make every other delivery companies look like they are at the top of there game, and relay are worse then the time of the Hermes times! so many lost parcels, late parcels waiting 2/3 weeks for a UK delivery sometimes longer! and I'm getting messages my parcel when it's ready to collect but it's not, was a false message. it's just getting worse. I would say avoid like the plague! I've now removed them of as a choice as delivery on vinted!
the whole process of delivery seems good and easy on paper, but as soon as it's in the hands off them it all goes wrong! to get hold of customer service is non existent. just a joke!

First time ive used th via vinted and they have lost my parcel. What a joke of a company.

Purchased 2 separate items through Vinted which are being sent through relay. Updates have stopped & still no parcels. Relay are actually shocking & should be removed as a delivery option!!

Absolutely terrible company AVOID AVOID AVOID !!! Honestly don’t know why they give you tracking, they give no updates whatsoever and always takes ages to come. 7-10 days for UK delivery’s.

Absolute joke of a company don’t know how they haven’t gone under.

Ive only come to write this review after multiple terrible experiences.

Used it to send a vinted parcel, dropped it off at parcel shop and it never got sent to the buyer. It has now been 2 weeks and they claim I never sent in my parcel - so they have just lost it and will not reply to my complaints.

Another one!

Same thing, dumped my package outside in heavy rain and left! They clearly hate their job, do something else!

If i could give 0 I would do. Relay are a disgrace. Parcels take weeks to be delivered once they receive them. You get multiple requests to select delivery point options then hear nothing. I currently have 1 parcel lost in their system for over 4 weeks and 3 other parcels that are lost in their 'ether'. Going forward i will not purchase anything being delivered by Relay. They are Sharletons.

Why this company has to try to force items through a letterbox that clearly don’t fit I have no idea. Try knocking at the door it isn’t that difficult.

If you could actually contact them it would be the first advantage!
My parcel has been with a courier for 7 days and no way of getting in contact with them! I would never use them but my Vinted seller did!

Sent two separate parcels using this post and both still not arrived 12 days later and no updates on tracking too. Cant do a thing until 25 or more days have lapsed with Vinted too! Now I have taken them off the choice off postage ! Terrible service and so many complaints here why is nothing get done about it??