Redspot Car Rentals Reviews 

I rented a car online, paid in advanced and at the pick-up was charged nearly $100 for deposit. After almost 2 weeks without getting the deposit back, I called the 1300 line and someone from the Melbourne Airport Location answered the phone, and when I asked about the deposit that associate was very rude to me, she started trying to gaslight me, and making very sarcastic comments and even yelling at me over the phone. I was verbally assaulted and without getting the deposit back. Terrible customer service.

I had a very disappointing experience. Despite having a booking, I did not receive the vehicle until two hours after the scheduled pickup time.

More concerning, I noticed that an additional charge was deducted from my account a few days after I returned the vehicle. I have contacted the company several times via both email and phone to request an explanation, but I have not received any response.

The lack of communication and customer support is unacceptable. Overall, the service was unprofessional, and I would not recommend it.

Beware of extra costs that are far more than other rental car companies. Redspot charge local drivers, local license holders a humungous $1000 deposit and international driver's just $100 deposit to hire a vehicle. This is an utter joke. Redspot say that this is due to risk. I would have thought that international driver's would have been the higher risk category, driving in unfamiliar environments and with the high number of visas being overstayed, which could impact on car return. This $1000 deposit for local drivers vs $100 for international driver's is a massive and unnecessary barrier for local drivers to be able to access a rental vehicle. Redspot please urgently review this and make access to your rental vehicles fair and stop penalizing access for local license holders. Redspot advertise alot on 2GB Ben Fordham and I thought I would try them out but at $1000 deposit with the car rental costs still on top of that, it is beyond belief when we are already living in a cost of living crisis. With this pitfall and disadvantage for local Australian drivers, 2GB should review their advertising support for Redspot. It is just not fair that an international driver can hire a car with a $100 deposit but as a local drivers I need $1000 deposit!

Awful car, gave it to us with a flat tire. We drove 1km and we couldn’t drive any further because of it, we called and told them. Guess what? They blamed it on us and refused to pay for a new tire. In the backseat, the pullout table opened so that there was a drink holder. In the drink holder was old, crusty food. Because there was food there were ants!!! We had ants just roaming around in there! Worst rental car I’ve ever been in! TRUST ME, DO NOT HIRE FROM THIS COMPANY!!! 😡🤮

Very easy to book and lovely people to deal with. Will def use them again when I return to Canberra

Well priced, friendly staff. When I went to pick up the car the computer system was down Australia wide and the staff members were so apologetic for the situation.

The car has been perfect very good car and very reasonably priced. If there is anything that could be improved its the check in process as we got there then had to wait 30-45 mins in a que to get our car which wasn’t ideal especially with a tired 2 year old. Staff were very nice and helpful though they were doing their best

Friendly efficient staff. Thanks for your assistance. We’ll be back

The Staff were very rude/sarcastic on arrival.

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile.
The process was great too.
But, the car we were upgraded to had not been valeted! It was very dirty and it was very disappointing. I wanted to complain there and then, but my husband, who was very unwell, didn't want to make a fuss.

Cairns check in was understaffed on arrival with one operator, however the team recovered with an additional two operators some time later…it was very long wait for me however I feel sorry for the line up behind me. The remainder of the experience was great.
Great service, great vehicle and I would give it another go.

Always greeted with a smile, the service is excellent, the cars are great and the pricing is outstanding. Redspot run rings around their competitors.

Great Customer Service! Helped with an issue that almost had us carless for our trip...

What a nightmare…. The car rental itself was fine (other than the car not being full of fuel when we collected which wasn’t an issue). My wife left her phone in the car accidentally. We were contacted by red spot who pointed this out for which we were grateful. As she needs it for work, we asked for it to be sent urgently and that we would cover the cost. With no further comms $138NZD was taken from our visa. That was 19 days ago. After chasing them up several times I managed to get them to actually lodge it with Australia post (at least I think…). I was told it would be sent back to us under urgency and that they would refund the money. That was last week Thursday. It is now Wednesday with no Comms, no sign of the phone being sent and no refund. Based on the tracking number, it still appears to be sitting in their office. The customer service is beyond terrible and I’m not sure we will ever see the phone or our holiday photos again. I would avoid this company like the plague. Very dissatisfied! Redspot: Please don’t respond and ask me to contact the customer service team, that is exactly what I have been doing to no avail

I like the friendly people who will go the extra mile for you and the neat choices of vehicles.

Im a Redspot guy

Rockhampton Airport staff is efficient, friendly and helpful. But the second you deal with anyone at head office in Brisbane - it is like you're dealing with a completely different company with the worst customer service with no idea about how their actions shape the customer experience in totality. Even AI chatbots would have been nicer when chasing an invoice for a flat tyre that wasn't even my fault.

⭐⭐⭐⭐⭐

Excellent service from the Redspot Brisbane City team! From the warm welcome at pick-up to the easy drop-off, the customer service was exceptional. Everyone was friendly, professional, and made the whole experience smooth and hassle-free. I highly recommend Redspot and will definitely rent with them again.

Shan was very helpful and friendly