Rawlings Opticians & Hearing Care Reviews 

1,615
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, welcoming, and very thorough during detailed eye tests and hearing exams. Consumers really enjoy smooth, professional appointments where every single step of the clinical examination is explained clearly and patiently, ensuring complete understanding without feeling any pressure to purchase additional items. Some reviewers were not happy with certain products, noting frustrating issues with uncomfortable glasses frames, broken reading glasses soon after initial purchase, or faulty hearing aid fittings that repeatedly failed and required unexpected returns, replacements, or further branch visits for physical adjustments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their welcoming and friendly demeanor during... See more

Service

Clients share positive opinions on service, highlighting the professional and thorough nature of the eye and... See more

Product

Consumers find product to be positive, highlighting the great range of frames and helpful support in finding... See more

User experience

Customers report positive experiences with user experience, highlighting professional and friendly staff who... See more

Customer service

People report positive experiences with customer service, noting that nothing feels rushed and staff take the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly and helpful team, who deliver a personal service year in year out. I've been going for years, they remember who I am and they support me. It's great value as well - especially as someo... See more

Company replied

Rated 5 out of 5 stars

I have been with Rawlings for many years, and I have never been disappointed. The service is excellent and punctual. I have never had to wait more than 10 minutes, and the Opticians are profession... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

Ryan checked my hearing. He updated my hearing aids with the latest firmware and checked my hearing. This allowed him to make the necessary adjustments as my hearing had changed slightly. He also ma... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,615)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very thorough and caring eye tests at…

Very thorough and caring eye tests at Bookham.
The subsequent discussion re the new glasses that I required was also very thorough and helpful.

There was no hard selling or if you buy today you get this offer discussion unlike other chain opticians which was very reassuring. Just good old fashion service putting the customer first.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went for an eye test as I have been having trouble reading books and music. I can honestly say that the service given by Rawlings is first rate, The lovely woman that did the eye test was exceptional. She explained what was going on and also my history of eye problems. I cannot thank her enough. Also, the receptionists were very good. If you're looking for excellent service this is the company to use. I highly recommend Rawlings at Purley.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

The STOCKBRIDGE branch is a an…

The STOCKBRIDGE branch is a an exceptional business, with 1st class service

I have used both their optician and hearing services, and both are excellent, with very polite and courteous staff.

This business is "exceptional".

25 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

The team at Stockbridge are fantastic aren't they Peter! Thank you so much for taking the time to leave this kind review.

Rated 5 out of 5 stars

Excellent service

Have been going to this optician for years. The staff are always friendly, the eye test is exceptionally thorough and a lot of care was taken checking that my new glasses fitted well. Would highly recommend.

22 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much for taking the time to leave us a review and 5-stars!

Rated 5 out of 5 stars

Excellent customer service as well as…

Excellent customer service as well as professional, friendly, helpful, patient and approachable - would definitely recommend.

18 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much Jo! So pleased you would recommend us.

Rated 5 out of 5 stars

HEARING TEST RECOMMENDED

My appointment was for a hearing examination.
I had some ear wax removed and then a full hearing test.
At all times everything was fully explained to me.
The test results were again explained to me in a way I could understand and I was shown the results in image form.
Nothing was rushed and when it came to a suitable hearing aid, there was no hard sell and all options including NHS were discussed.
I can recommend Mr Burrin at Rawlings in Purley.

5 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for your kind feedback Peter! Really appreciate you choosing Rawlings for your hearing care.

Rated 5 out of 5 stars

My annual review

My annual review - worried about cataract developing. Very efficient visit and reassurance from the optician (Mehdi). Excellent service.

19 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Glad we could put your mind at rest Gill! Always good to have regular check-ups so well done.

Rated 5 out of 5 stars

I had a great experience with Rawlings…

I had a great experience with Rawlings Opticians Winchester. I wanted to try some Widex hearing aids and was very impressed with the level of service.

Bill, the audiologist, was extremely knowledgeable and friendly and helped me through the whole process from trying the hearing aids to purchase, to setting them up for me.

I highly recommend Rawlings Opticians Winchester.

1 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for the recommendation, John, we really appreciate it! Widex are incredible hearing devices, and I am confident you will be more than happy with your purchase

Rated 5 out of 5 stars

Care excellence

The staff were as professional, charming and holistically caring as always.

17 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Great to hear, thank you Andrew!

Rated 5 out of 5 stars

My eyes feel like they are in safe hands.

I've been going to Rawlings Opticians for a few years now and have always received outstanding care. Simon is an exceptional Optometrist, he always goes above and beyond and is happy to answer any questions or concerns. I am very pleased that I can arrange an appointment with him at either of the 2 practices local to me. Dawn at Purley reception is lovely and always willing to help with a friendly smile. My eyes feel like they are in safe hands and I would highly recommend them.

14 July 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for the recommendation, we really appreciate it! We never take it for granted that people are happy to leave us reviews, it means a lot.

Rated 5 out of 5 stars

Ear Wax Removal

Mike was very knowledgeable which gave me confidence before he dealt with my ears. The technical nature of his explanations was very reassuring. Ear wax removal was successful via micro suction. He didn't need to use irrigation. Surprisingly he didn't try and sell me anything and said there was nothing for me to apply in terms of aftercare. I also use the company for eye care and again I have received the same excellent service. The reception staff are also of a very high calibre.

6 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for your kind review Phil! Really appreciate you choosing Rawlings for your hearing and eye care.

Rated 5 out of 5 stars

New customer

This was my first visit to Rawlings at Hedge End. From my first visit to book an appointment to my consultation the staff were very friendly and efficient. The eye examination was very thorough and I was very impressed how things were explained to me. Can’t wait to pick up my new spectacles.

14 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Welcome to Rawlings and thank you for choosing us Linda! Can't wait for you to receive your new frames, very exciting.

Rated 5 out of 5 stars

My whole family have been customers of…

My whole family have been customers of Rawlings for many years, and we’ve always received excellent service. Booking appointments for all five of us is always quick and easy through the online booking system.

On my latest visit, I had my annual eye test, which was extremely thorough and professional. This was followed by a great consultation when choosing new frames — never an easy decision with so much choice! The staff were incredibly helpful, knowledgeable and patient throughout the whole process.

Another fantastic experience with Rawlings. I would highly recommend them to anyone looking for professional, friendly and reliable eye care. Thank you to the whole team!

15 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

What a lovely review, thank you so much Emma! We appreciate everyone who chooses Rawlings and is kind enough to share their feedback and recommendation.

Rated 5 out of 5 stars

Great local opticians

Great local opticians. The staff are really friendly and ready to help. I had an issue with one of my lenses and they were really thorough at sorting it out. They take their time and have a good selection of frames too. Highly recommend them.

15 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

So pleased we could help Vicky! Thank you so much for the review and recommendation.

Rated 5 out of 5 stars

Great Opticians

The staff are always so helpful at Rawlings and we always get great service. I would highly recommend them.

12 August 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you Maggie! Great to be recommended , it means so much to us.

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