OYO Rooms Reviews 

Very good experience

Not fulfilling the rooms as we paid

Terrible company stole my money.
Booked a weekend stay in London, booking id: 5165380269/OXMZ5633
Received a message from them two days before the stay saying your booking has been cancelled and refund has been approved. I had not requested any such cancellation and have not received any refund. None of their contact numbers work, none of their emails reply, their AI text chat did not provide any useful help. Very disappointed to say the least

I din't like the location that much. It was looking better in pictures. The staff was sweet. Rooms were okayish. But the food was yum

Liked the vibe of the place. The staff was very helpful. Had few issues in finding the hotel but the staff at the hotel guided us well to reach there on time. Will definitely suggest booking this small cottage in Himachal

Trustpilot removed my review because Oyo said I wasn’t a genuine customer. I am and I have provided the evidence. Avoid this company - there should be a regulatory body so places like this are shut down. Chased a refund for 6 weeks. Ended up going through my bank. No proper customer service contact line set up. Corrupt.

I booked at an OYO property via booking.com and, on arrival, found the property to be in a clearly unsafe condition. The air conditioning control panel was physically hanging off of the wall in our room; there were wires hanging from light fittings in corridors; multiple steps/stairs were dangerously loose; and broken items of furniture were left out in corridors. We informed the check-in desk we would not be staying and expected a refund, but having emailed customer support and waited over a month I have had no response.

This experience left me out of pocket twice over - once due to the lack of refund, and again due to the higher cost of finding alternative accommodation same-day.

This is unbelievable, same experience as these last few. Got online to book, said it didn’t go through there was an error. I only got one confirmation email, sent to me. Get to the desk, realize they had multiple reservations for me. I asked for a refund, she said nothing she can do, but would put it in the system for one of them. The lobby smells like weed and is disgustingly gross. I get to the room, pull back the sheets and there’s blood on the sheets, the chair in the room is the nastiest thing I’ve ever seen, and the room isn’t mopped. I was in the room less than 5 min. Please give me my money back, I’ve tried to call customer service but same experience as others.

Went on the website to price a booking. Did not think I had completed a booking but then got an email confirmation. Tried to cancel (I had not provided payment details) but links don't work, emails are returned undelivered, to call is an Indian number, no responses to texts. Have tried to contact the hotel directly which is part if the group with same responses. Hotel switchboard gives options but none work.

Booked a hotel but had to cancel due to wifes illness. Hotel have told me they wouldn't charge, but OYO cancelation policy says they will charge me 100% for cancelling. Will never use this company again.

No contact details to send details to OYO ref: reply.

I made a booking in Victorville Ca for two nights 2 adults 3 kids and my services animal upon arrival Manager said my children are considered adults and there was a 5 adults to a room policy my son is 11 then two girls 13,15 years old So manager says please cancel your booking and I'll give a full refund back as I did this was May 18th it is now July 30 2026 I have been blocked from calling customer services I'm a single hard working mother this is crazy but in India they don't have federal laws like we do so they can just block me and its okay in there country get the f%$& O*& Of Here so If your gonna need a refund don't use oyo they don't offer free refunds go to booking.com were they do offer refunds

Worst booking company ever. There is no customer service. Just a chat bot that sends you round in circles. I want to cancel my booking and it says it will send a 4 digit otc but it never gets sent so cannot cancel. Talked to an Indian call centre on one of the many telephone numbers told to ring and they said they cant amend my booking and gave me an www address and guess what? It sends you back to the chat bot. Telephone number for hotel call and they cant help saying i have to discuss it with Oyo!! Stay away from this firm at all cost unless you want to go insane

I booked the Nant Ddu Hotel Lodge & Spa, two Executive rooms, for a stay for myself and my family. Upon arriving I was charged the full amount £1408, when we went to the rooms, it was clear that there was a spider infestation, and I went back to the main reception, and stated I couldn't stay there as I have a very severe phobia. The front desk said that they could not refund me any money, but agreed that I should get a full refund and said I should not cancel my stay on Booking.com, as there was a process to follow. As the hotel had taken full payment, I was left with having to go through their escalation process, which I have been emailing every day for 4 days now, and no one has even acknowledged any of my emails. This is a huge amount of money to be out of pocket and frankly the state of the hotel was truly disgusting! I would not ever stay at am Oyo hotel again! They have taken my money and not given me a refund, even though I stayed a total of circa 40 mins at the hotel and this was only to allow them to try and clear the infestation, which they could not. They also stated that they had a known problem with spiders at that hotel, to which I replied that they should put that on their website and customer information, as it was a very common phobia and not good at all. I was promised a full refund by the front desk, but to date have not a single penny refunded, nor have I received any response to my emails. I would avoid this brand and especially avoid the disgusting Nant Ddu Hotel Lodge and Spa. I am still waiting for my full refund, as promised to me by the front desk staff at Nant Ddu Hotel Lodge and Spa.

Booked a hotel. (Cardiff bute)
Air con was broken.
They told me to move to a different one (sister hotel royal) and they would refund the first.
They now refuse to refund.
Lied to me and ive now paid double for two substandard hotels .

💥Update to respond to your reply.
This was the response I received by email when trying to follow through on the initial instructions to ring a number for the refund. It includes the booking reference, but dont think I can post my contact details on this public forum. The ticket number is 5998428814.💥

"Greetings from OYO!

This email is in regard to the stay at Cardiff Bute Terrace Hotel By Belvilla with booking ID FTQT9879.

We tried connecting but we were unable to connect with you. We apologise for the issue you encountered during your stay.
We regret to inform you that, as per the validation with the property, the property was not advertised as having air conditioning on any of the booking platforms. The room is equipped with fans, which are provided as part of the property's listed amenities. However, we are unable to help you with a refund this time.

If you feel we have made an error with your complaint, simply reply to this email, and we will be happy to take a look again.

In case of any inconvenience, kindly reach us directly at +44 20 3887 0032.

We appreciate your understanding in the same.

Regards,
Anurag
OYO Guest Experience Manager"

I will update this further if I get another response.

Worst hotel experience ever, do not use this company. We booked a room online drove for one hour in rush-hour to check in, when we got there, we were told there was a computer error and there was no room available for us. And that there would be a refund, it took me six weeks to get that refund of fighting and calling almost every day. I was caught in an escalation loop of broken promises. Failed callbacks, hung up on when they transferred me to a manager at least 12 times. I only got the refund approved the day after I called the Better Business Bureau.

This company stole money from my bank account. I recorded the phone call in which my cancellation was confirmed. I also have evidence from the hotel that the booking was cancelled. My booking is VBCD3332. You can pay me back oyo but don't write a bullshit apology here and expect me to contact you back only to fobbed off again. I am not going to waste my time.
You have my booking ref. If you refund me I will take this comment down... So if this is still on trustpilot then I haven't been refunded.

For Oyo: booking ref T1B50864
Reading other reviews this is a pattern! Booked Sunday Burford Bridge Hotel with full cancellation option but now struggling to get my refund paid despite two emails and two calls. Appalling service from Customer Service who said they’d received no emails from me but would ‘copy me in on their Finance email’ to follow progress but this didn’t happen either. Someone at Oyo sort this out!

I have stayed there a few times when I rented a room last night.It was so nasty.I got no sleep, no rest roaches, crime walls and the bathroom in the bathtub on the floor the floor was coming up, the walls was disgusting.The sheets was dirty.I will never ever stay there again.And I say to anybody who reads this don't stay at the o.C park road

DO NOT TRUST THIS COMPANY! I booked 23rd June but couldn't stay because of their error. Now 28th July and after many chases, no refund! Today they claim that my details had disappeared. THIS IS NOT CUSTOMER SERVICE. OYO.

OYO PROMISED TO REFUND ME 7 DAYS AGO, AFTER REVIEW. STILL WAITING!

DO NOT STAY HERE: BED BUGS!!!

This place is absolutely disgusting, filthy, and not fit for human habitation. My friend and I booked two nights here at £153 - expensive for Great Yarmouth. Upon arrival, we were placed in a room that we hadn’t asked for or booked which was a twin superior room. Instead, we got a double room and had to share a bed. The rooms on the pictures on Booking.com and Google are extremely misleading, please do not believe what you see, they DO NOT LOOK LIKE THAT! Dismissive manager, Hanif, passed all issues I had with the room onto the maintenance guy, Richard, who clearly isn’t management. On the second day I completely broke out in bites all of my body, as did my friend who I was staying with. Upon searching the bed, several bed bugs were found! My friend and I had to sleep in her car for the night before travelling back the next morning as we could not find space at another hotel at 2300. I’m covered in sore, itchy bites and I’m absolutely horrified and traumatised by my experience at this place. AVOID AVOID AVOID!!!!!

Update 23 July: no one from OYO or Booking.com has contacted me back. I have had to spend a significant amount of money on medical bills for the bites. I have made a formal complaint and requested not only a refund, but compensation.
This vile place should be closed down.

Update 28 July: OYO and Booking.com have refused to provide a refund or any compensation. I’m absolutely disgusted with the way I have been treated and will be deleting my Booking.com account as I refuse to be an account holder of a company who lists hotels like this on their platform and then refuses to provide a refund.