Robert Oulsnam and Company  Reviews 

1,053
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being consistently professional, supportive, and exceptionally quick to answer questions and resolve issues throughout the entire property journey. Many buyers and sellers note that local agents provide clear guidance, realistic valuations, and consistent updates, making overall transactions remarkably smooth and reassuring. Some reviewers were not happy with certain interactions, specifically mentioning delayed communication, unhelpful staff members, and unanswered inquiries. A small group of consumers also experienced frustrating delays, lengthy waiting periods, and occasional instances where representatives lacked adequate knowledge during property viewings.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the teams are consistently professional,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff who keep clients well... See more

Customer service

Clients share positive opinions on customer service, highlighting that consumers are consistently kept... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff members made property... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to all staff at the Bournville branch, especially Karen who was exemplary in what was a very long and complicated purchase. She went that extra mile to make sure everything went as sm... See more

Rated 5 out of 5 stars

We found Oulsnam in Kings Heath consistently helpful and informative about the process - they gave us a realistic valuation and found perfect buyers for our house. And did all this without being push... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have a... See more


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,053)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and care

We had a great service from Oulsnam in Bournville. Lizzie was our designated Agent and we couldn’t have asked for more. Kept in touch throughout until a successful move to our lovely new home. If Lizzie wasn’t available other staff were just as responsive which is much appreciated.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

A big thank you to all staff at the…

A big thank you to all staff at the Bournville branch, especially Karen who was exemplary in what was a very long and complicated purchase.
She went that extra mile to make sure everything went as smoothly as possible over an almost 8 month period.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service from the Droitwich Branch

We have recently sold our buy-to-let property through Oulsnam Estate Agents, Droitwich branch, and the whole experience has been fantastic.
We had a few estate agents come out to value the property at the beginning, but we immediately had a good feeling about Sarah from Oulsnam and felt she was the right person to market our property. We certainly weren’t wrong!
Despite the challenges of the current property market, Sarah and her colleague did a brilliant job of showing prospective buyers around and keeping us fully informed throughout the process. Their communication, professionalism and friendly approach made the whole experience a pleasure.
We would have no hesitation in recommending Sarah and the team at Oulsnam to our friends and anyone looking to sell their property.
We’ll also miss popping into the office for a chat and a hello!
Thank you, Sarah and the team, for all your hard work and support.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The whole process was seamless and professional from start to finish. Anna from the Bournville branch was friendly and kept up excellent Communication throughout.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Barnt Green Office

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have always been professional, responsive and efficient and it has always been a pleasure. Highly recommended.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Victoria came to value my property…

Victoria came to value my property today and was clearly well prepared, having thoroughly researched the local area, which gave me real confidence in her valuation. She was friendly, knowledgeable and professional throughout, offering reassuring and practical advice tailored to my circumstances. A really positive experience!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Karen Clifton

Great experience with Karen Clifton. She showed us around a beautiful house, was very informative and friendly. Made us feel very secure in our interests. Can't recommend enough. Thank you Karen!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Patient and informative

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building checks while keeping both us and the seller happy. Will definitely be using their services in the future as when Georgie wasn't available the whole team were more than happy to help.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Co ordinated and Seamless Service

Bromsgrove Oulsnams sold a deceased estate property.
I have used them previously and once again they exceeded expectations with professionalism, courtesy, approachability and expertise.
It is good to see the staff there do not keep changing so other than the addition of an administrator it was the same team as two years ago.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Commuctions

Great Commuctions with office to me and brother
Helpful friendly staff
Excellent service by all
Thank you very much for all that you
Have done for me and my brother 👍

8 October 2026
Unprompted review

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