Optimum Nutrition UK Reviews 

122
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, finding them effective and beneficial for their training goals. Many people highlight the excellent taste and easy mixability of the protein powders, often noting they avoid lumps and are light on the stomach. The delivery service is frequently described as fast and efficient, with consumers appreciating next-day options and prompt resolution of issues, alongside a user-friendly ordering process. However, some customers also noted issues with their orders and deliveries. A few people experienced parcels not arriving, being sent to the wrong address, or being returned to the sender without a successful delivery attempt. Additionally, some reviewers reported receiving damaged parcels or products with inadequate packaging that led to items being squashed or torn.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the quality, taste, and effectiveness... See more

Quality

People report positive experiences with quality, often praising the products for their fantastic mixability,... See more

Delivery service

Consumers find delivery service to be positive, with many praising its efficiency, rapidness, and timely... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing frustration over non-delivery,... See more

Service

Users describe positive interactions with service, highlighting professional, great, and excellent service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Rated 5 out of 5 stars

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... See more

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more

Rated 5 out of 5 stars

Great flavour, mixes well without leaving any lumps like some other brands. I find that going a little bit bigger on the scoop size adds to the consistency and flavour. Morning after a heavy sessio... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

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3-star
2-star
1-star

No recent history of asking for reviews

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4.0

All reviews

(122)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item arrived open

Item arrived open, contacted customer services on 16th July and the response is not solving the problem. I want to RETURN for a replacement or refund, they are avoiding this. Will never order again and will just change to a different brand of product. Will be contacting my credit card provider for a chargeback

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Products & First-Class Service

I’ve ordered from Optimum Nutrition UK several times now, and every experience has been excellent. The website is easy to navigate, ordering is straightforward, and delivery has always been quick and reliable.

The products are consistently high quality, and it’s reassuring to know you’re buying directly from the manufacturer. I also appreciate the regular offers and discounts, which make premium supplements even better value.

Overall, a company I trust for my sports nutrition needs, and one I’ll continue to buy from. Highly recommended.

18 July 2026
Unprompted review
Rated 4 out of 5 stars

Sad but true - no,longer value for money

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go. Sadly after nearly 20 years I am now having to explore other protein powders.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Normal procedure and amazing quality…

Normal procedure and amazing quality product.

2 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Jose,

Thank you for your kind feedback!

We're delighted to hear that everything met your expectations and that you're enjoying the quality of the product.
We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Great service

Great service

11 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Rene,

Thank you for reaching out to us, and letting us know about your positive experience.

We're always here for you:)

Rated 5 out of 5 stars

Always good quality products

Always good quality products; promptly delivered.

1 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Craig,

Thank you for your lovely feedback- we truly appreciate it:)

We're always here for you!

Rated 1 out of 5 stars

Didn’t receive my order!

Didn’t receive my order!! Emailed but no reply!!

11 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Vincent,

Thank you for reaching out, and we truly apologize for the inconvenience.

Our customer has already reviewed your email, and have reached out to you to provide a resolution. Could you kindly have a look, and get back to them so that they can get this sorted out for you?

We're always here if you need further assistance, and we wish you a wonderful day ahead.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. They have everything that we need.

1 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Viorica,

Thank you for your kind words. We're glad to hear, that you have a positive experience with us.

We're always here for you!

Rated 5 out of 5 stars

Most amazing product and professional…

Most amazing product and professional service

7 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi BravoP,

Thank you so much for your wonderful feedback.

We wish you a wonderful day ahead, and hope to see you soon:)

Rated 5 out of 5 stars

Is always a pleasure to have good deals…

Is always a pleasure to have good deals so thank you

28 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Amz,

Thank you so much for your feedback.

We're truly glad to hear, that you are making the most of our deals. We're here for you whenever you need us:)

Rated 5 out of 5 stars

Long Standing Customer

I have been a long term customer of Optimum Nutrition. Their products are fantastic and I have never had any issues with them. The delivery has always been efficient and products arrive in a timely and safe manner.

25 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Syed,

Your kind words mean the world to us.

We truly thank you for it, and we're always here for you:)

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