A1 Tech Deals Reviews 

Great service,

Does the job 👍

Order SF-202610-003695

I placed an order for a PlayStation DualSense Edge controller on Wednesday 7 October, and payment was taken immediately. According to the company's advertised dispatch policy, I would have expected it to be shipped on Thursday. By Friday, however, there was still no dispatch notification.

Trying to establish whether the controller was actually in stock proved remarkably difficult.

I initially spent 10 minutes on hold by telephone, with no indication of my position in the queue. I then emailed customer support, who responded promptly but could only confirm that payment had been received and the order hadn't been dispatched. They couldn't confirm stock availability or explain the delay, instead referring the matter to another team.

The confirmation email advertised live chat, but I couldn't find it on the website until I was eventually provided with a link. This turned out to be an automated assistant which acknowledged that the order should have been dispatched on Thursday, but couldn't check stock or provide a dispatch date.

When I requested a human agent, I was left waiting for over 13 minutes without a response, queue position or estimated waiting time.

All this simply to establish whether a retailer actually has a product it's already taken payment for.

I've now requested cancellation and a full refund, but have yet to receive confirmation.

Taking payment is clearly straightforward. Establishing whether they have the goods, dispatching them and providing meaningful customer service appear to be considerably more challenging.

A thoroughly disappointing experience so far.

Quick delivery. Good Price. Thank you.

All good no problems

Excellent. The ordering to delivery was smooth no faults

Absolutely brilliant service!
I cannot recommend them enough, especially Jerome, who went above and beyond to help me. The customer service here is excellent. Jerome was incredibly understanding of my situation and made the entire process completely stress-free. On top of that, they were amazingly efficient, sorting everything out much quicker than I expected.
It is so rare to find a team that combines genuine empathy with fast, professional service. I will definitely be using them again. Will absolutely use again for future purchases. Thank you, Jerome!

Extremely poor experience – £770 refund still unresolved

I would strongly advise anyone considering purchasing from A1 Tech Deals to do their research first. My experience so far has been extremely disappointing and has left me seriously concerned about how this business handles returns and refunds.

I purchased a Garmin watch for £770, but the watch I received was the wrong colour compared with the one advertised on their website.

I immediately packaged the watch up and returned it on 29 September. A1 Tech Deals confirmed on 30 September that they had received it and that it was awaiting inspection.

Initially, I wanted an exchange for the correct colour, as the watch was intended as a gift and I needed it quickly. I explained this to the company and was assured that they would deal with it as quickly as possible.

However, despite repeatedly emailing and calling them, I continued to be told that the watch was still awaiting inspection. After days of chasing with no meaningful progress, I eventually had to purchase the watch elsewhere.

When I spoke to a member of their team about an exchange, I was told that they did not have the watch I wanted in stock. What makes this particularly concerning is that the exact watch and colour combination was still being advertised on their website. When I questioned this, I was told that it should not be listed and that if I ordered it again, I would probably receive the wrong colour.

I find this extremely concerning. Why continue advertising a product if you apparently do not have it available, and why suggest that a customer would probably receive the wrong colour again?

I subsequently requested a full refund three days ago, but I am still waiting for confirmation that it has been processed.

To date, I have returned the watch, cooperated throughout the process, repeatedly chased for updates and spent another £830 purchasing the watch elsewhere. I am now left £770 out of pocket while waiting for my money to be returned.

I have also seen other customer reviews describing difficulties with returns and refunds. Unfortunately, my own experience has done nothing to reassure me.

The wrong product being supplied is frustrating enough, but the lack of progress, repeated chasing required and unresolved refund are what have made this experience so poor.

As things stand, I have not received my £770 refund. I have raised a formal complaint and am giving the company the opportunity to resolve this, but I believe other potential customers should be aware of my experience before making a purchase.

I will update this review if the matter is resolved, but based on my experience so far, I cannot recommend A1 Tech Deals.

The purchasing experience was simple, efficient and transparent. Delivery was speedy (quicker than promised) and products were spot-on!

Great service,great price 👍 👌

Good quick service and delivery and would recommend them

Item was delivered quickly and at a price well below other suppliers.

It was so easy to order on line. Brilliant prices and it was delivered so quickly! Excellent transaction! Thank you.

Why have I not heard of this company before! Absolutely the best buying experience I have enjoyed in years. I will definitely recommend them to anyone who will listen.

Good communication, a good price on brand new phone and fast delivery 👌

Fast delivery, great price would recommend and definitely buy from these guys again!

Great company ordered phone and recieved it in two days

Hadn’t heard of this company before so was a bit worried about ordering with them. I looked at reviews and saw there were lots of satisfied customers so ordered with them as price was definitely cheaper than major retailers. Had no problems at all. Order delivered within 48 hours. Item as it should be. Would recommend using and would definitely use again.