NCF LIVING Reviews 

55,237
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 13,639 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff members who provide helpful, pressure-free guidance throughout the entire shopping trip in the stores. Consumers also deeply appreciate the wonderful quality of the furniture selections and enjoy a remarkably smooth purchasing process from beginning to end. A number of people were dissatisfied with post-purchase support, noting prolonged difficulties in resolving serious issues when items arrived damaged or completely incorrect. Other shoppers also mentioned frustrating delivery delays, additional fees, and unhelpful communication from the help desk when trying to track their pending orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally knowledgeable,... See more

Product

Customers consistently note positive experiences with product, highlighting great designs and reasonable... See more

Service

Customers had positive experiences with service, frequently highlighting the welcoming atmosphere and helpful... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing a sharp divide in their overall... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with some experiencing a smooth process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer journey from start to finish at Gateshead Metrocentre. Wasn’t harassed upon entering. Christina measured the store tables to confirm whether the chair dimensions worked with our table a... See more

Company replied

Rated 5 out of 5 stars

Purchased a sofa bed humaira@merryhill was amazing. So helpful from the moment we walked in. Thoroughly showed us our options, offered alrenatives etc. Great experience from entering the door till we... See more

Company replied

Rated 5 out of 5 stars

Mark@Manchester was really helpful he explained everything about the 2 sofas we were interested in, we left the store to look in another store upon our return he greeted us in a friendly manner all ve... See more

Company replied

Rated 5 out of 5 stars

Whilst shopping in Bristol for a new Kitchen table found the perfect table with brilliant assistant Mark at the store who enabled us to make the correct choice with his knowledge & customer service F... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(55,237)

13,741 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Matt at gateshead helped us pick a fantastic value recliner chair, we picked it up later in the day and Matt had cleaned the marks off and helped us load it into our van

27 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from MICHAEL

MICHAEL EXCELLENT.
We visited NCF Living on two consecutive days before making our final decision, and the main reason we chose to buy our sofa from here was the excellent service we received from Michael at the Leeds store.
We had seen a very similar sofa that we liked at the shop next door, and it was even cheaper. However, Michael's outstanding customer service made all the difference. He was incredibly enthusiastic, friendly, knowledgeable, and genuinely eager to help without being pushy.
Michael took the time to answer all our questions, guide us through the options, and make us feel confident about our purchase. His positive attitude and willingness to go the extra mile gave us a much better overall experience than anywhere else we visited.
Customer service like this is hard to find these days, and it's the reason we chose to buy from NCF Living. A big thank you to Michael for making our sofa-buying experience such a pleasant one. Highly recommended! 😊

27 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service with plenty choice

Popped into NCF to have a look at sofas. Chris at the London Road store in Glasgow was really helpful. He let us have a look around without pestering us which some salesmen can do and it puts you off.
We gave him an idea of what we were looking for. Had another look around and picked a sofa and a lovely comfy armchair. Delivery within 7-10 days sold it for us. Good prices, plenty to choose from. Great service.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Abbey

Not really one to write reviews but couldn’t not mention this experience. Really lovely experience at NCF Living in Warrington, especially thanks to Abbey. I’m quite particular about the aesthetic I’m trying to create in my home, so I had lots of questions and specific things I was looking for. Abbey was incredibly helpful, patient and knowledgeable, and took the time to answer everything I asked without making me feel like I was being difficult!

She really listened to what I wanted and helped me feel confident in my choices. It’s made the whole process much easier and more enjoyable. Thank you, Abbey, for being so helpful and understanding!

27 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Bruce at Glasgow
Very welcoming when entering the shop
Patient and listened to what I was looking for
Explained all prices thoroughly etc
Answered all questions confidently
Polite
No pressure to buy

27 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look