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NCF LIVING Reviews 

55,163
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 13,639 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff members who provide helpful, pressure-free guidance throughout the entire shopping trip in the stores. Consumers also deeply appreciate the wonderful quality of the furniture selections and enjoy a remarkably smooth purchasing process from beginning to end. A number of people were dissatisfied with post-purchase support, noting prolonged difficulties in resolving serious issues when items arrived damaged or completely incorrect. Other shoppers also mentioned frustrating delivery delays, additional fees, and unhelpful communication from the help desk when trying to track their pending orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally knowledgeable,... See more

Product

Customers consistently note positive experiences with product, highlighting great designs and reasonable... See more

Service

Customers had positive experiences with service, frequently highlighting the welcoming atmosphere and helpful... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing a sharp divide in their overall... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with some experiencing a smooth process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer journey from start to finish at Gateshead Metrocentre. Wasn’t harassed upon entering. Christina measured the store tables to confirm whether the chair dimensions worked with our table a... See more

Company replied

Rated 5 out of 5 stars

Purchased a sofa bed humaira@merryhill was amazing. So helpful from the moment we walked in. Thoroughly showed us our options, offered alrenatives etc. Great experience from entering the door till we... See more

Company replied

Rated 5 out of 5 stars

Mark@Manchester was really helpful he explained everything about the 2 sofas we were interested in, we left the store to look in another store upon our return he greeted us in a friendly manner all ve... See more

Company replied

Rated 5 out of 5 stars

Whilst shopping in Bristol for a new Kitchen table found the perfect table with brilliant assistant Mark at the store who enabled us to make the correct choice with his knowledge & customer service F... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(55,163)

13,665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

No pressure.

Becky greeted us when we entered the Preston store and enquired as to what we were looking for. She then directed us to the right area. No pressure to buy but she was available to answer all our questions when necessary. She was very knowledgeable about the stock and explained all the available options and was able to reassure us when we had concerns as to whether the sofa material was suitable for our cat. It was a pleasure to be advised by her. Just have to wait several weeks for the sofa to arrive.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

New Couch

We had a very positive experience with William and Brenda in Paisley, both extremely helpful and assisted us finding our perfect couch for our brand new home!

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Brian at Highgate

Brian at Highgate was fantastic with his service and helping us! He made us feel reassured and made sure everything was fine with our order. Brian also reassured us that we could come back if we have any more enquiries! We’re very happy with the service we received! Thank you so much Brian!

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Visited Derby store today and spoke…

Visited Derby store today and spoke with Jess. She has been incredibly helpful with our decision on a sofa and has spoke through all the different things you offer etc.

Highly recommend this store and speaking with Jess :)

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Cathy at Gateshead was very friendly…

Cathy at Gateshead was very friendly today and very supportive, offered lots of advice and made the experience of purchasing a sofa very straight forward and easy. Excellent customer service and overall experience.

26 September 2026
Unprompted review

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