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NCF LIVING Reviews 

51,374
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 12,238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and not pushy, often making the shopping experience relaxing and enjoyable. Many appreciate the personalized service, where staff members went above and beyond to understand their needs and guide them to the right products within their budget. Reviewers frequently highlight the excellent service and product knowledge, which made purchasing items like beds and sofas straightforward and satisfying. However, some customers also noted significant issues with customer service and delivery, experiencing lengthy delays, damaged goods, and a lack of communication after purchase. These reviewers reported receiving incorrect items, missing parts, and difficulties in getting resolutions, with some feeling that the company's responsiveness declined sharply once payment was made.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with product, with many customers expressing satisfaction with their... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, friendliness, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising individual staff... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers facing lengthy delays, poor... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time shopping in this store. Amazed by selection & affordability! Bradley @ Uddingston was very helpful & professional. Gave us space to browse & quickly guided us on options to meet our needs &... See more

Company replied

Rated 5 out of 5 stars

Shopping for a sofa at ncf living at old Trafford was a very relaxing experience today. We were left to wander around in peace without the constant intervention of salesmen which I find very annoying... See more

Company replied

Rated 5 out of 5 stars

Went into NCF Merry hill for some sofas for our new home. We had an amazing experience. We were greeted by Humaira, who was lovely, friendly and extremely helpful. Excellent customer service! 10/10 wo... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(51,374)

11,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Tony at Manchester was amazing!

Tony at Manchester was amazing! Very patient with me picking a colour and material. We also liked the fact we didn’t feel bothered, he let us know he was there if we had any questions but also gave us breathing space to shop around ourselves!

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

The showroom has a wide selection of furniture, staff friendly and helpful. Mark (salesman at Manchester) assisted us with our purchase and was very helpful.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing service and poor service - still no sofa bed

Very disappointing service and poor communication

I purchased a sofa bed over the April Bank Holiday weekend after being assured by a customer service representative that delivery would be no more than 14 weeks. I relied on that information when deciding to place my order.

Since then, I’ve had to repeatedly chase NCF Living for updates because communication has been poor throughout. Rather than keeping me informed, I’ve been left to do the chasing myself.

I have now been told that my sofa bed won’t be available until August, meaning the delivery time has stretched to around 16 weeks or more. This is especially disappointing considering it’s one of their most basic sofa beds.

What has frustrated me most is that I was given inaccurate information when I made the purchase. Had I been told the true delivery timescale, I would have looked elsewhere. To make matters worse, despite the delay and inconvenience, I’ve received no apology, no explanation that justifies the inaccurate information, and no offer of compensation or goodwill gesture.

Delays can happen, but honesty, communication and customer service are what make the difference. Unfortunately, my experience with NCF Living has been extremely disappointing from start to finish, and I would think carefully before ordering from them.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience today at NCF was not…

Great experience today at NCF was not pressured into purchasing at all. Was only browsing today and I have come away with a new sofa, so did a family member as well Reza helped us both great service, highly recommend

7 July 2026
Unprompted review

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