NCF LIVING Reviews 

Customer service from Emma in the London Road store was great. She was so helpful and friendly. I was given a coffee and wandered around the store at my own leisure. I bought 2 Dexter sofas which I love. Overall great customer service in the store and from the delivery guys who were friendly and took away all the packaging and placed the sofas for me. Really pleased with my purchase :-)

Fantastic experience buying a dining table and chairs too from Saad. Super friendly service, will 100% be back.

Fantastic service from an absolute gent called Liam over at Uddingston NCF

Delivery service and customer service were non existent. At time of order we advised that delivery was to a 1st floor apartment with no lift - the salesman categorically assured us that this would not be a problem. The delivery team arrived and without even unpacking the furniture refused to deliver the 3 seater sofa as it was too heavy to carry up the stairs - this should have been known at the time of order. They offered to leave the 3 seater on the drive for my 87 year old mother to carry up the stairs herself. We then moved to customer service (Jayne P) who was slow to respond and completely unhelpful - clearly being instructed to delay the process for as long as possible. Eventually our only solution was to cancel the order losing our 25% deposit. It then took a further 4 weeks for the company to send a cheque for the refund despite being paid by bank transfer which delayed receipt of the funds by a further 2 weeks. My elderly mother is still sitting in a deck chair almost 2 months later - whole episode is completely unacceptable.

Further to my one star rating on 22nd July - below, we are still without a sofa. Nobody can give me a delivery time or an idea when the sofa will be available. The sofa arrived without a leg. It shouldn't have been too difficult to fix. Ive asked about repairing the original, but received no reply. I was told 27th July the sofa would be "in stock". As of today it still isnt "available". I NEVER write reviews, but feel compelled to warn people about the customer service. Interesting that most reviews seem to be written soon after a store visit!

I have had phone calls that have promised a call back but to no avail. Emails not responded to. What is further frustrating, is that it still has the sofa online showing a 7 day delivery!!! We ordered this sofa on 19th June. Its been nearly six weeks for a product that says 7 days delivery. So poor.

Original review.
(Initial purchase in store was fine.
Multiple calls to arrange delivery resulted in different explanations from staff.
Paid for split delivery as main item was “in stock”. Took much longer than declared.
Finally arrived and was damaged. Sent back. )

Very big showroom with nice furniture in Cardiff. Andy was really pleasant and helpful during our purchase of a new sofa.

8 weeks waiting on a delivery, arrives damaged, staff unhelpful and snippy . 3 weeks since customer service stopped replying to my emails.

Will be delivering a 1 star review each day until I get a reply to my emails

NROM6616

Kathy at Gateshead was very helpful

Just purchased 2 sofas from the Manchester store with the help of Tristan who was very patient from start to finish. Due to a couple of obstacles on my part (customer) it wasn’t straightforward but Tristan remained cool and helpful. Would recommend 👍

Great customer service. Knew his stuff and answered every question without needing to think.
Unfortunately i’m buying a sofa, and sofas aren’t something to buy every week or month so I won’t enjoy such great experience again in a while!

Vithu @MK store is very kind and friendly great service

Tristan@Manchester was very helpful in helping us purchase our sofa! He was very accomadating and welcoming!! Will definitely recommend :)

Naz @ Leeds very helpful

Roger was very kind and quick in the introduction process. Thank you .

Jackie in the Leeds shop was very knowledgeable and helped us pick out a really great reclining sofa and made sure we was happy with the colour and material, we also took the stain guard option to cover us for years to come.

We was greeted by holden at the hull store . Answered all my questions and directed me straight to the sofa I had explained and was happy to go for .. it has taken me ages to find a sofa I actually like .
Holden explained us through the whole process and set up which was very handy .

I recently purchased a few pieces of furniture from the Swansea branch and felt it was necessary to right a review. I went in a few times to solidify my decision on which furniture to get and the staff were brilliant. Jon was immensely helpful and gave great advice and was very easy to chat with. He made the whole purchase simple and was happy to answer any questions. He went above and beyond and really helped make the experience good.

Amazing service from Mark at the Manchester branch! Really attentive and patient with us while we were shopping around for sofas over a couple of weeks. Really lovely guy, made both of us feel very comfortable! Really happy with our purchase!

Mark in the Manchester branch was a delight. Explained the process well and provided a lot of information. We are pleased with our purchase.

Brendan at NCF Paisley was extremely knowledgeable and so helpful. He gave space when needed but was on hand to answer all our questions making the purchase so easy and pleasant.