NCF LIVING Reviews 

52,442
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 12,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for being friendly, knowledgeable, and helpful, offering advice without pressure. Many appreciate the personalized approach and the ease of the purchasing process. Reviewers are also very satisfied with the product selection and quality, finding exactly what they need, making the overall service enjoyable and stress-free. However, some customers also noted issues with customer service, describing it as unresponsive, unhelpful, and at times rude, with reports of ignored emails and unanswered calls. A few other people also felt that delivery services could be problematic, experiencing delays or receiving items simply dumped in their hall. Additionally, some reviewers mentioned product quality concerns, such as faulty furniture, squeaking sofas, or mattresses that quickly lost their shape.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Users generally express satisfaction with the products, often finding exactly what they were looking for,... See more

Service

Reviewers mention positive feedback about service, often highlighting helpful, friendly, and reassuring staff... See more

Customer service

People report ambiguous experiences with customer service, with many praising the professionalism, knowledge,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant experience and didn't feel pressured or pushed into anything by the sales team when we arrived, they just said they were there if we liked anything and wanted any advice. This was very r... See more

Rated 5 out of 5 stars

Josh in Swansea made us buying our sofa so easy and relaxing. Helped us pick the perfect one we had in mind and answered all questions we had. We bought 2 sofas here since Christmas and will definitel... See more

Company replied

Rated 5 out of 5 stars

We viewed a 3 piece and 2 piece recliner sofa on Monday, and again on Wednesday. I brought family along for the opinions and was not disappointed. Liam was friendly, helping and reassuring throughout... See more

Rated 5 out of 5 stars

Bought a sofa from ncf and the service we had with josh was absolutely fantastic , no pushy sales ,we asked him a few questions about different sofas nothing was too much trouble . This is not our f... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,442)

11,569 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nas @ Leeds

Nas @ Leeds. Brilliant service, we got exactly what we wanted! Also great hot chocolate for while sat & paid!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Charles @ Preston

Charles @ Preston
Served us today he answered all the questions we asked of him the furniture suits our needs at our age high backed settee good and firm all round product, will use this company again.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Bed sale

From entering the shop salesman straight on it have a look round at your leisure. Then guided us then explained simply and straight forward and went out of his way to put things towards and most helpful polite and Curtis salesman was Arfan

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great prices, great quality. Fantastic customer service from Jimbob

2 August 2026
Unprompted review
Rated 5 out of 5 stars

New sofa

Richard in Edinburgh store was very knowledgeable and helpful. He let us know all the information needed. Was chatting and caring.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Simmy 10/10

We’ve made two visits to the store, and dealt with Simmy both times. All I can say is- thank god, he was absolutely quality. There was nothing he didn’t know when we had so many questions, he was fantastic. Made us feel at ease, just his character stood out massively as he helped us along the way. My mam even cuddled him on the way out as we were that pleased with our purchase, but especially his customer service. 10/10

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely big showroom

Lovely big showroom, warm, comfortable and inviting. No hassles or pushiness from salespeople. Brendan full of knowledge and and made you feel at ease straight away. The hot drinks were a bonus! Brendan went above and beyond to help. Great service would highly recommend! Will be back again in future!

Thank you to Brendan in Paisley and the team.

2 August 2026
Unprompted review

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