NCF LIVING logo
Visit website

NCF LIVING Reviews 

52,386
•
TrustScore 4.5 out of 5

4.7

Furniture Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 12,445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly approach, making interactions pleasant and efficient. Many consumers highlight the excellent service received, often describing their overall experience as stress-free. Products, including various furniture, are generally well-regarded, with people expressing happiness. However, some customers noted significant delivery delays, often waiting weeks beyond initial estimates. A few also reported receiving damaged or substandard products upon arrival, with issues like stains or structural problems. Communication from customer service regarding these concerns was sometimes described as poor, including ignored emails and unfulfilled promises.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases, such... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpful, friendly, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some expressing satisfaction with the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more

Company replied

Rated 5 out of 5 stars

We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requ... See more

Company replied

Rated 5 out of 5 stars

We went into NCF preston we were greeted by john. John offered assistance and refreshments. John was very helpful and knowledgeable with out being pushy. He made the whole experience stress free and e... See more

Company replied

Rated 5 out of 5 stars

Liam at Leeds was absolutely fantastic in helping us choose the perfect sofa for our home. The service was incredible from start to finish. He explained everything clearly and in detail, making the wh... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(52,386)

11,487 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Steve at hull was amazing

Steve at hull was amazing. Made the process of buying a sofa for my sons 1st house fun and knowledgeable. I recommend him to my family and friends. Thank you steve.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Successful visit

Came out with my mum to search for a mattress and base and was helped out by Ashraf. He was amazing, he helped my mum pick out a mattress that would help with her back pain and allowed her to try out all the beds. He was very lovely and informative. In the end we found a perfect bed that was affordable. Very happy customers 😊

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't go to them

Worst experience ordered bed and delivery was guaranteed in 5 days over 2 weeks now still no delivery confirmation. Leave this shop at any costs

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Tristan!!!

Tristan at the Manchester store was so helpful and informative and made the whole process really smooth! We couldn’t be happier :)

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Balgit at GLASGOW

Balgit at GLASGOW

Great customer service, friendly and welcoming to the store.

Very helpful on helping us find our dream sofa.

1 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look