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NCF LIVING Reviews 

52,609
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 12,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff for being friendly, knowledgeable, and helpful, offering advice without pressure. Many appreciate the personalized approach and the ease of the purchasing process. Reviewers are also very satisfied with the product selection and quality, finding exactly what they need, making the overall service enjoyable and stress-free. However, some customers also noted issues with customer service, describing it as unresponsive, unhelpful, and at times rude, with reports of ignored emails and unanswered calls. A few other people also felt that delivery services could be problematic, experiencing delays or receiving items simply dumped in their hall. Additionally, some reviewers mentioned product quality concerns, such as faulty furniture, squeaking sofas, or mattresses that quickly lost their shape.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Users generally express satisfaction with the products, often finding exactly what they were looking for,... See more

Service

Reviewers mention positive feedback about service, often highlighting helpful, friendly, and reassuring staff... See more

Customer service

People report ambiguous experiences with customer service, with many praising the professionalism, knowledge,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant experience and didn't feel pressured or pushed into anything by the sales team when we arrived, they just said they were there if we liked anything and wanted any advice. This was very r... See more

Company replied

Rated 5 out of 5 stars

Josh in Swansea made us buying our sofa so easy and relaxing. Helped us pick the perfect one we had in mind and answered all questions we had. We bought 2 sofas here since Christmas and will definitel... See more

Company replied

Rated 5 out of 5 stars

We viewed a 3 piece and 2 piece recliner sofa on Monday, and again on Wednesday. I brought family along for the opinions and was not disappointed. Liam was friendly, helping and reassuring throughout... See more

Company replied

Rated 5 out of 5 stars

Bought a sofa from ncf and the service we had with josh was absolutely fantastic , no pushy sales ,we asked him a few questions about different sofas nothing was too much trouble . This is not our f... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,609)

11,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Professional service from the delivery men

I recently purchased 2 beds and a kitchen table. The delivery took a little while but well worth the wait. The delivery men were excellent having to assemble the beds in a 3 story house on a sweltering hot day. They were very professional and took every single piece of rubbish. Really pleased with the products too and wouldn’t hesitate to purchase from them again

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I will tell you what went wrong the way…

I will tell you what went wrong the way myself an d husband been treated I purchased a dinning table and chairs from your store on the 17th July delivered on 27th damaged taken back the same day asked for a refund told there was a cancellation fee I had paid 500 pounds plus 99 pounds for delivery still without the set ringing the customer service having the phone cutting me off have got in touch with trading standards has we are pensioners that is discussing which way we have treated

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Donald at ncf perry bar was really…

Donald at ncf perry bar was really helpful when it came to my back problems on choosing the right sofa for me and reassured me when I was nervous abiut the finance would definitely recommend to anyone that needs a piece if furniture very friendly smiley man with amazing customer service skills

6 August 2026
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of dealing with…

We had the pleasure of dealing with Noel in Rugby. He was really friendly, knowledgable and easy to talk to. He explained everything in great detail and left us very happy and comfortable with the purchase we decided to make. Many thanks.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Bradley at Uddingsron

Bradley at Uddingsron

Very helpful and knowledgeable about the beds. Explained which beds were a good deal. Gave us time to look around and then was helpful during the sale process. Thanks!

6 August 2026
Unprompted review

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