Quality furniture, good prices and friendly staff. Jimbob took the time to talk us through our options and was honest about which sofas would work best in our room. He was attentive without being... See more
Company replied
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Review summary
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Reviews shaping this summary
Andy NCF in Cardiff. Such an amazing experience, was very helpful, and informative. First time in the store and the welcoming atmosphere was very pleasant. I’ve decided to make a purchase due to the i... See more
Company replied
Visited the Paisley store today and Brendan has been extremely helpful and professional. Talked us through all our options and helped us come to a perfect solution. Couldn’t recommend the store enough... See more
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Dean in stoke on Trent octagon branch was absolutely amazing Cheerful, outstandingly, professional, and extremely nice and helpful. I’m not sure why he is not the branch manager yet. Will defini... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
53K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob at Bristol was amazing and helped…
Rob at Bristol was amazing and helped us pick out exactly what we needed. Definitely would get more furniture to get his opinion!
24 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that Rob provided such excellent assistance during your visit to our Bristol store.
Many thanks,
NCF Living, Marketing Team
Now waiting 4/5 weeks over due date and…
Now waiting 4/5 weeks over due date and no contact to let us know,we are over 65 years old and now sitting on the floor
24 August 2026
Unprompted review
See Josh in customer satisfaction
Great experience buying a sofa especially as I really don’t like shopping. We visited twice while looking and there was no pressure at all and we were not followed round like in other places. Josh in the customer satisfaction department couldn’t have been more helpful knew what he was talking about and was able to advise on options that we hadn’t even thought about.
20 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for taking the time to leave such pleasantly detailed feedback after your time with us, Richard - we wish you all the best with your new sofa.
Many thanks,
NCF Living, Marketing Team
Went into ncf Perry Barr just to browse…
Went into ncf Perry Barr just to browse was met by Donald who help me with things that I wanted but was not sure about. Will definitely come back when I am ready to buy.
24 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that Donald was helpful during your visit, and we hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
Marina in bristol is very helpful ,and…
Marina in bristol is very helpful ,and she has explained me everything in detail.
24 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the excellent five-star review, Anu.
Many thanks,
NCF Living, Marketing Team
Great customer service!
Zaf gave amazing friendly and informative customer service, explained all the details great and I left having put a deposit on a new sofa, bed and mattress, very happy!!
24 August 2026
Unprompted review
Reply from NCF LIVING
It's wonderful to hear that you found everything you were searching for with us, Fred!
Many thanks,
NCF Living, Marketing Team
Zaf helped me and my brother buy a sofa…
Zaf helped me and my brother buy a sofa at their Derby store, great guy. Very helpful! Walked us through our options and found exactly what we wanted.
24 August 2026
Unprompted review
Reply from NCF LIVING
We wish you and your brother all the best with your new sofa, Christopher!
Many thanks,
NCF Living, Marketing Team
Zahid is very convincing and knows his…
Zahid is very convincing and knows his stuff. I had to pay for d deposit.
Thank you
24 August 2026
Unprompted review
Reply from NCF LIVING
We're pleased that you enjoyed your time with us, Taye.
Many thanks,
NCF Living, Marketing Team
we’ve just ordered out new living room…
we’ve just ordered our new living room suite with Tony @ Manchester and he was so helpful - his knowledge and attention to detail was outstanding! i would highly recommend
24 August 2026
Unprompted review
Reply from NCF LIVING
We wish you nothing but the best with your purchase, Mrs Fox!
Many thanks,
NCF Living, Marketing Team
tony @ manchester was fantastic tonight…
tony @ manchester was fantastic tonight and good manners thank you
24 August 2026
Unprompted review
Reply from NCF LIVING
We're very pleased to hear this, Scarlett.
Many thanks,
NCF Living, Marketing Team
Fantastic experience in Swansea with…
Fantastic experience in Swansea with Josh. Nothing was too much trouble (especially when couldn’t decide between 2 sofas and closing time was approaching, he made sure we weren’t rushed and let us take the time we needed to make the decision)
Great customer experience - his personality shone through!
20 August 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear about your experience with Josh at our Swansea store, and we hope that you were able to find just what you were looking for with us.
Many thanks,
NCF Living, Marketing Team
Straightforward and easy!
Michael explained to us the process asked a couple of basic questions and then left us to have a look around which I liked. He then approached us, when we had made ourselves comfortable on our chosen sofa! The process was fast and much easier than I was expecting! Thankyou so much!
21 August 2026
Unprompted review
Reply from NCF LIVING
We're happy to hear that you found the perfect sofa with us, Hayley! Thank you for the wonderful feedback.
Many thanks,
NCF Living, Marketing Team
Robert at Bristol was really helpful…
Robert at Bristol was really helpful and accommodating while we were choosing our new bed
24 August 2026
Unprompted review
Reply from NCF LIVING
We hope that you enjoyed your experience and that you found exactly what you were looking for, Carole.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was very helpful…
Azra at stoke was very helpful professional and was very patient not pushy. Very happy with the purchase
24 August 2026
Unprompted review
Reply from NCF LIVING
It's wonderful to hear about your experience, Dean.
Many thanks,
NCF Living, Marketing Team
Good customer service and good prices
Good customer service and good prices. It was good dealing with Zaf at Derby.
24 August 2026
Unprompted review
Reply from NCF LIVING
We're very happy that you thought so, Louis.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock was very helpful and…
Jack from Thurrock was very helpful and supported me to purchase a sofa and dining chairs.
24 August 2026
Unprompted review
Reply from NCF LIVING
We wish you all the best with your new sofa and dining chairs.
Many thanks,
NCF Living, Marketing Team
I bought a sofa from Josh
I bought a sofa from Josh, great customer service and very happy.
23 August 2026
Unprompted review
Reply from NCF LIVING
We hope that you enjoy your new sofa, Dan.
Many thanks,
NCF Living, Marketing Team
Excellent customer service
Excellent customer service. cathy at gateshead.
24 August 2026
Unprompted review
Reply from NCF LIVING
We'll be sure to let her know you said so, Maniv.
Many thanks,
NCF Living, Marketing Team
Donald at ncf perry barr was most…
Donald at ncf perry barr was most helpful with our furniture purchase
24 August 2026
Unprompted review
Reply from NCF LIVING
That's exactly what we like to hear.
Many thanks,
NCF Living, Marketing Team
It was a great experiece
It was a great experiece. Eli at bradford dealt us so nicely and professionaly and made the things so easier . Highly recommended.
24 August 2026
Unprompted review
Reply from NCF LIVING
We appreciate the wonderful recommendation, Muhammad.
Many thanks,
NCF Living, Marketing Team
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