NCF LIVING Reviews 

Danielle @merry hill branch has been very helpful and help us with our dining table purchase.

Walked into NCF Thurrock today in search of a bed for our new house purchase. Raj did an amazing job finding us a good deal in no time! Would definitely recommend paying a visit!

Good prices . Great furniture. Probably the best place in Chester for quality furniture, Dave one of the sales advisers was great at showing me all the new stock.

Found a lovely bed at a great discounted price with Raj from Thurrock store

Nas at Leeds has been fantastic, I didn’t feel hassled or like he was trying to upsell products I didn’t want. We found a sofa we really liked and was very accommodating to us. We weren’t sure whether it would fit, whether the house would complete on time etc but instead of being pushy he informed us of the home buyers scheme. Thank you Nas for you customer service!

Naz from the Leeds store was very good with us. He explained everything to us and made it very clear what we were buying without making us feel pressured.

I was assisted by Morna in the edinburgh branch and she couldnt have been any better! Delivered assistance with every need we had and was met with no problem whatsoever!

Morna in the Edinburgh branch was unbelievable with assisting us pick the right option for us. She wasn’t pushy or too much she assisted us perfectly with our needs! Brilliant me never of staff!!

Tom was amazing!

Found a great bargain.

Best service I have had when buying furniture Matt was great he spent plenty of time explaining everything from materials to care which was much appreciated it's not often sales men listen these days but he sure did well done Matt and tha k you

Liam at Leeds
Thank you very much

Danielle@Merry Hill was really excellent. She was professional and friendly, explaining all options clearly, and pointing us in the direction of dining tables that would meet our requirements. She was not pushy and let us take our time choosing what we wanted. She wrote down all options and explained all costs clearly. Would definitely recommend and would come back here for other furniture purchases.

Danielle @ Merryhill was excellent with the sale of out new Kitchen table and chairs.
Explained everything clearly, and was helpful with our questions.
Would come back again.

Very friendly and knowledgeable staff, very helpful and really helped us make the right decision on what was right for us. Thanks to Zahid at Thurrock for your great customer service

We purchased a Sorrento Ottoman sofa from NCF on 12 April and were advised of an estimated lead time of 12-14 weeks. Throughout the waiting period, we found ourselves repeatedly having to chase for updates, as communication was limited and information was only provided when we contacted customer services ourselves.

After waiting approximately four months, the sofa was finally delivered on 10 August. However, during installation, the delivery team discovered that it had been manufactured incorrectly with two right-hand arms, making assembly impossible. The sofa was immediately taken back, and we were informed that a replacement would need to be ordered.

Since then, we have contacted customer services on multiple occasions but are still waiting for a confirmed replacement delivery date or any meaningful update on the status of our order. The most disappointing aspect of this experience has been the lack of proactive communication throughout the process. At every stage, we have had to chase for information ourselves.

We appreciate that the external delivery team were not responsible for the manufacturing error and were professional in their handling of the situation. However, after waiting over four months for a sofa that we still do not have, the overall experience has been extremely frustrating.

Mistakes can happen, but customers should not have to continually chase for updates while being left without the furniture they have paid for. Unfortunately, based on our experience so far, we cannot recommend NCF.

We came back to purchase our sofas today from Csilla in Uddingston. She was very helpful, gave us all the sizes, help us chose the right colour. So far really pleased with the service in this shop

Absolutely fantastic service.. didn't feel harassed into buying. Very happy with the level of insurance on my purchase too. Margo @Chester is lovely & very knowledgeable.

Naz from Leeds was brilliant , service was on point and sold us a bed frame we’re looking forward too receiving.

The worst company I have ever come across.
NCF have had nearly £2000 of my money for coming up to 3 months for a bed which was supposed to be delivered within 12 days.
In that time we have had 2 failed deliveries (damaged or incorrect items), multiple unanswered phone calls to NCF, several sarcastic and unhelpful comments when expressing our frustration to NCF colleagues and an unreturned formal complaint letter.

Every time we phone, we are further behind than when we started and the staff could not care less.

I notice all the positive reviews on here are from in-store experiences from when people are first buying their furniture and are yet to experience the shambles that happens next - A tactic to keep NCF’s rating high?

All we want is the bed to be delivered so that we never have to deal with NCF again.