We were looking for bedroom furniture in your Swansea store, we had so many things in our mind not really knowing what would suit us but we spoke to Josh who was very helpful explaining different ang... See more
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Review summary
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I don't know if my wife has submitted a review, but just in case she didn't we visited your Swansea store and spoke to Josh the salesman who dealt with us certainly deserved a mention. He didn't force... See more
Company replied
We were greeted today by Chris at the Warrington store. He was polite and courteous and introduced himself. We felt comfortable and we felt no pressure to purchase. After taking a look around myself a... See more
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Lovely service, personal touch and no hard sell. Everything was dealt with swiftly and with care. I would highly recommend Sarah for how attentive she was and how comfortable she made my family feel a... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Naz at Leeds was great
The Naz at Leeds was great, friendly and informative
Would definitely recommend 10/10
1 September 2026
Unprompted review
This is the worst company I have ever…
This is the worst company I have ever dealt with, my sofas went wrong after 2 weeks,17 months later and alot of paper work and phone calls we hav had to even email the owner Hussain with no response. We have got to go and buy another sofa its disgusting please please dont buy from this company.
1 September 2026
Unprompted review
Susan at the uddingston branch was very…
Susan at the uddingston branch was very helpful and friendly. Now have our dream sofa thank you so much.
1 September 2026
Unprompted review
NEGATIVE! DO NOT TRUST
In store experience is good however once an order has been placed its really bad. They give wrong delivery timings/ dates. They have taken £49 delivery charge and my order has still not been delivered. I went into the lakeside store to get an update as no one was answering the customer service number and the store just brush it off and say someone will call you back but no one does. Worst experience. They are very clever in getting customers to write them a nice review in store just so they can get amazing reviews to override all the true negative reviews that they get online.
18 August 2026
Unprompted review
Complete bandits
Complete bandits. Will take your money, but if they actually ever deliver your goods is a complete lottery. Customer service are rude and completely useless.
1 September 2026
Unprompted review
Simmy at Gateshead was really helpful
Simmy at Gateshead was really helpful
31 August 2026
Unprompted review
Had a great experience at NCF MK vithu…
Had a great experience at NCF MK vithu was friendly and helpful.
1 September 2026
Unprompted review
Very Poor Post Sales Customer Service
Have previously left very positive reviews for NCF store experience with sales staff at Perry Barr. Cannot say the same for Customer Service once sales complete.
We took delivery of multiple items from clearance with only a small hiccup around a missing delivery from store via a courier, not NCF delivery.
Items we ordered new from stock on Aug 3rd to be delivered when moving into new home on 20th was a no show and since then we've experienced NCF customer service.
They cannot confirm where items are.
They cannot confirm when items will be delivered.
It's basically "You might get them, we've no idea when."
I never want to hear Hall of the Mountain King ever again (the same repeated hold music again and again until they auto cut off after 15 minutes on hold).
Basic stuff, is item in stock? When will it be delivered? Nothing complicated.
Never again, NCF, never again.
20 August 2026
Unprompted review
becky was excellent
becky was excellent, very patient and caring when helping me choose my first sofa
31 August 2026
Unprompted review
Rob at Bristol
Rob was very helpful and supportive. He gave us an honest advice. We bought a sideboard and TV unit. They are lovely fit in perfectly.
25 August 2026
Unprompted review
Susan at Uddingston made our purchase…
Susan at Uddingston made our purchase really easy with great customer service and we would recommend to friends and family
31 August 2026
Unprompted review
Reply from NCF LIVING
It's a pleasure to hear about your experience, Gerard.
Many thanks,
NCF Living, Marketing Team
I went to the perry bar for the first…
I went to the perry bar for the first time and I was overwhelmed with the options there as i’m looking to furnish the house I recently bought. Lasantha was very helpful in finding me the perfect sofa and was very professional. The quality and the prices are amazing. Very satisfied with the service and the purchase in the end. Highly recommended
30 August 2026
Unprompted review
Reply from NCF LIVING
Congratulations on your house and sofa purchases, Aldyne!
Many thanks,
NCF Living, Marketing Team
Jason from chester
Jason from chester was very freindly anything we asked he answered showed us different sofas and fabrics you could get the sofas in showed us how to work the features would reccommed going to look at this sofa shop they are very competitive
31 August 2026
Unprompted review
Reply from NCF LIVING
We're very grateful for the excellent recommendation, Keith!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING
Thank you for the lovely feedback, SM.
Many thanks,
NCF Living, Marketing Team
Best shopping experience ever !
Had a great experience shopping at your store thanks to Teri who made our experience amazing thank you for employing REAL people who treat the customer as equals putting us at ease
31 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the lovely feedback, Lin. We're happy to hear that she made your experience an enjoyable one!
Many thanks,
NCF Living, Marketing Team
Farah from the rugby store was very…
Farah from the rugby store was very helpful and polite, excellent customer service from her.
29 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the charming feedback about your time with Farah, Jack.
Many thanks,
NCF Living, Marketing Team
Brilliant service from the team
Brilliant service from the team. They were really lovely with our little boy and brilliant from Shaun when we returned the next day to purchase our sofa. Highly recommend!
31 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for the charming review, Chris! We wish you all the best with your new sofa.
Many thanks,
NCF Living, Marketing Team
Very helpful and friendly
Today we visited the Paisley Branch and were greeted by a couple of staffs when we entered the store and one of the staff was Brendan. Brendan was very knowledgeable about the products in the store and was very helpful.
He wasn’t pushy, he gave us our space and gave us time to look around and once in a while would check up on us. We left the store empty handed but decided to go back later on the day. Again we were greeted by Brendan, noticed that we came back and he was very helpful then too. We ended up purchasing a sofa and a dining table set. Thank you for your help Brendan.
31 August 2026
Unprompted review
Reply from NCF LIVING
Thank you for taking the time to write such pleasantly detailed feedback, Misa - all the best with your new sofa!
Many thanks,
NCF Living, Marketing Team
Friendly experience and good walk…
Friendly experience and good walk around from Zaf at the Derby branch. Got a 2 seater and a 3 seater.
31 August 2026
Unprompted review
Reply from NCF LIVING
We hope that you enjoy your new 2 and 3-seater sofas, Valeed.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING
Thank you for the lovely feedback.
Many thanks,
NCF Living, Marketing Team
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