NCF LIVING Reviews 

Donald @ncfperrybarr was a very friendly and knowledgeable assistant and was excellent in helping g us decide on the best sofa to purchase. Would go back to him again.

We ordered a bed from WILLIAM IN PAISLEY who was our Sales Advisor.
Having spoke with him previously we decided to go back and go through with our order of a new bed.
He was approachable and friendly explaining everything from the order to delivery 🚚 reassuring us he will help with any issues that may arise as we are moving home very soon.
Thank you William.

Aaron in Paisley is an absolute star! He asked what we needed and helped us me the decision best for us.

Hugh in Paisley was Very quick and professional and showed us all the options. He was not pushy but was informative. Excellent

In store staff very helpful when selling you the sofas, the problem starts once they have taken your money. No contact at all with updates, had to chase. HLOM8347 were advised delivered to store on 7th, no one knows where it is or when I'm getting delivery. No phone line for customers to ring store only Birmingham tel no and they can't ring through either. All done by emails that nobody answers. Tell you they will ring you back and they don't. Appalling service!

Ashraf - very accommodating and purchase made as a result!

I will never shop here again. We bought a sofa bed and we were quoted 17 weeks for delivery. We ended up waiting 21 weeks
and upon arrival the sofa was missing attachments meaning it could not be properly built. Now customer service is ignoring me, seemingly refusing to rectify their mistakes.

I visited the store and purchased a sofa and footstool in March. When purchasing the sofa I spoke in depth with the sales man Nasir Ahmed regarding the sofa, all the experience in store was great. We discussed that the sofa could enter the property in numerous ways, I even showed him a plan of the house and measurements and was assured the delivery team were professionals and would be able to get the sofa to my chosen room. Everything seemed fine great so far, i was looking forward to getting my new sofa and very happy.

When the delivery team arrived at my house things became clear that the delivery was a SCAM. the team would not take the sofa off the van, they measured a door and said it would not fit. They also WOULD NOT leave the sofa at my property and said i would have to rebook delivery and visit the store.

I visited the store and another salesman said the sofa would fit, he measured the sofa and said it would fit easily. He said for me to contact customer services with a video of the route and they would be able to help me.

Having left the store with hope that my £2100 sofa and footstool would be redelivered shortly with no more problems i was happy.

I contacted customer services to be told the sofa wasn't safe to be delivered though the route I'd given. They told me i MUST pay £99 re-delivery fee and sign a waiver. I then have been speaking to them via mail for 14 days, 7 of these days they ignored me. I've told them over and over that i should not be liable to pay the £99 extra as they would not leave the sofa the first time as i requested them to leave it on my drive and they would not!

This is clearly a SCAM as they are forcing me to pay the £99 extra fee when they wouldn't leave the sofa the first time. Now they will not even let me collect the sofa. If they want to charge £200 for delivery they should do that the first time not mess around with people's property and lives.

I would never use this store again and have contacted Citizens Advice and Trading Standards on how to move forward with this issue.

Went into the Chester Store today and was served by Jason very friendly and knowledgeable we picked dining table set with chairs high back chair.Very happy with service.Will be back.

Ordered 4no chairs off the website. Paid £50 for delivery which we thought was excessive at the time. Waited about a week and half for the delivery. Other retailers offer next day for that sort of price. Only 2 of the 4 chairs were delivered. We are a further week in and after 2 calls to customer services who have acknowledged we should of had 4 we have still not had a reply to when the missing chairs will be delivered. Emailed them this evening but reading some of the other reviews it seems we will be waiting a good while.

Bought a sofa and a dining table in June. They told me I should receive the items end of july. Haven't received the items yet. Current delivery date 18 September 🤣. Lets see if they ever arrive

Sean at uddingston great help sorting out order. Good knowledgeable service and helped sort out finance

The staff (Zahid) were very friendly, helpful, and professional. They were knowledgeable about the furniture and took the time to answer all my questions. Overall, I had a great experience and would happily recommend the store.

Great furniture store with a good selection and reasonable prices. The staff (Zahid) were friendly and helpful, and the furniture was good quality.
Overall, a very good shopping experience.

Tristan@manchester was friendly knowledable helpful 5 stars 😀

Dave at the MK store was great when we visited and again when we came back to purchase one. He was friendly, approachable and not only answered all our questions and gave us more info that we hadn’t thought about. Thank you so much, excellent customer service! We can’t wait to get our new sofa in 2 weeks

There was no pressure and a very relaxed atmosphere from our first visit to our second where a purchase was made. Vithu was knowledgeable and friendly and made us at ease

Steve at Hull very helpful and informative.

Derek was incredibly helpful for my 84 year old mum.

​5/5 Stars – Fantastic experience thanks to Dave!
​We recently bought a power recliner sofa from NCF Living in Chester, and we couldn't be happier with our purchase.
​Dave was brilliant from start to finish—incredibly helpful, friendly, and knowledgeable without ever being pushy. He took the time to talk us through the options and helped us find the perfect sofa for our home. The power recliner itself is fantastic quality and unbelievably comfortable.
​If you're heading to NCF Living Chester, definitely ask for Dave. Excellent customer service!