I visited the paisley ncf living store to buy a sofa set n a bed with mattress. I was served by William (sale advisor).I m impressed by his friendly n helpful way of service. Helped me to choose the b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

Have a query to raise?
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul (Gateshead branch) very helpful and knowledgeable
First time buying a suite for our living room and Tom was super clear and helpful in assisting us to make the right choice for our flat. Super grateful and would recommend! Amazing customer service.
Easy and good experience, Tom was helpful and informative, really nice guy. Nice furniture and good prices.
Got our sofa from the hull store, Derek was lovely but he mislead us in saying the frame and springs are gaurented for life, that's not true, springs only got a years gaurentee unlike DFS which have 15 years, this was the main reason we choose the store, so I feel betrayed, also made me do a good review in store which I don't think is good practice, no wonder there's lots of good reviews, overall sofa is ok, one has a small hole which I reported, so far heard nothing, also had 3 carpet beetle on it, so not great tbh, NCF after care is not good.
I was looking to purchase a 4 seater sofa and a snuggler chair. We went to MK and the team were very friendly and helpful. I really liked a sofa they called Manor but can't find it online. Have emailed but no response as yet. Furniture Village has a similar sofa although I do prefer the NCF one I just don't feel I can purchase it due to the reviews I have read on the aftercare customer service. Dissappointed but glad I have done my research
We have been waiting for a single bed now for 3 weeks . They say the mattress and the base are in the warehouse (over a week) but the headboard is missing. Why can't they just deliver the two items that are in. It seems that the warehouse is the problem.
Amazing service and very friendly staff, Humaira at the merry hill branch was very helpful and helped me to choose an amazing sofa, overall great experience would definitely come again!
Sean in uddingston
Great help looking for a bed for my dad. The shop was nice and had a good choice
Danielle @merry hill branch has been very helpful and help us with our dining table purchase.
Walked into NCF Thurrock today in search of a bed for our new house purchase. Raj did an amazing job finding us a good deal in no time! Would definitely recommend paying a visit!
Good prices . Great furniture. Probably the best place in Chester for quality furniture, Dave one of the sales advisers was great at showing me all the new stock.
Found a lovely bed at a great discounted price with Raj from Thurrock store
Nas at Leeds has been fantastic, I didn’t feel hassled or like he was trying to upsell products I didn’t want. We found a sofa we really liked and was very accommodating to us. We weren’t sure whether it would fit, whether the house would complete on time etc but instead of being pushy he informed us of the home buyers scheme. Thank you Nas for you customer service!
Naz from the Leeds store was very good with us. He explained everything to us and made it very clear what we were buying without making us feel pressured.
I was assisted by Morna in the edinburgh branch and she couldnt have been any better! Delivered assistance with every need we had and was met with no problem whatsoever!
Morna in the Edinburgh branch was unbelievable with assisting us pick the right option for us. She wasn’t pushy or too much she assisted us perfectly with our needs! Brilliant me never of staff!!
Best service I have had when buying furniture Matt was great he spent plenty of time explaining everything from materials to care which was much appreciated it's not often sales men listen these days but he sure did well done Matt and tha k you
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.