NCF LIVING Reviews 

Kurtis@swansea was amazing with his service in helping us purchase dinning table and chairs

Customer service excellent. Leanne@ Leeds store. Everything was explained fully. I was able to change scatter cushion design and colour for sofa.

Very good and exceptional customer service, @Ash at stoke

Horrible company, steer clear. Broke within a year, obviously a faulty frame that they wouldn’t cover under the warranty. When they sent the guy out to look at it, he said that their products are ‘cheaply made’.

Lovely experience, Zaf Derby store

Unfortunately I can’t leave a review with negative or no stars!!

The customer service is non existent, the accountability is non existent.

I viewed a sofa in April, 2026, and paid the deposit. At the beginning of May I confirmed the order and received confirmation of the finance agreement and was informed by the store that delivery would be the end of July.

July came and went, no sofa. I have visited the Chester store on three occasions in August, with mounting degrees of frustration.

In one conversation with the head office I was told the order was placed in August! I have verbally requested my order be cancelled and my deposit returned. The person I was speaking to did not have the empowerment to carry out that request. I was told someone who could would ring me straight back. I’m still waiting for that phone call.

I will leave you to make your own decisions as to where you purchase your sofa.

Well folks another update on our quest to have ALL our furniture from useless NCF. Around 5 weeks ago they delivered a 2 seater settee and armchair so we had something to sit on while waiting for the 3 seater eventually we had call giving a delivery date for the long awaited 3 seater waited in all day nothing arrived spent the best part of a week trying to find out why some time later we were told it was lost they couldnt find it anywhere we just couldnt believe this company could get any worse but they could.Last week we had a text they found it and would deliver today 26/8/26 but at 9.10 this morning the delivery was cancelled as they wanted to deliver the whole order together we asked what they were on about as we were sitting on the other part of the order and the young woman said well thats not on our system. Never in my long life have i come accross a chaotic company as this they couldnt organise you know what in a brewery. So another day wasted and apparently they will deliver the missing 3 seater a week today and its anyones guess if they will we can only hope this saga thats been going on since the end of may will finally be over so watch this space . I hope no one from this absolutely useless company comes back with another apology because we now know its meaningless. So folks you have been warned avoid NCF like the plague.

great customer service from jackie@leeds helped me with measurements and ordering my sofa along with a hot chocolate and 7to10 days delivery amazing. thank you

Hugh in Paisley was very helpful and informative re our new sofa choice

Sean in uddingston was a pleasure to deal with. Helped us find what we needed for our daughter

Huge thanks to Jamie @ Chester for helping us find the perfect sofa for our house! Very helpful and knowledgeable, thanks again!

Susan was very helpful

Nesrin and Farah from Rugby were very helpful,great service

Rub at bristol was friendly & helpfully

Had a good experience with Naz @ milton keynes store.

After taking my £827 for a table and bench and being told I would be contacted next day about delivery, I have heard nothing and I have sent several emails. And been in phone queues for over an hour. Does anyone even answer the phonelines? I required the table at beginning of week.

Jackie was very helpful. Jackie explained all the different types of mattress and def a based etc , this helped us decide on our new bed. Thank you

Lasantha at Perry Barr gave really friendly helpful advice.
Many Thanks

Morna@edinburgh was very good at helping me look for a bed and sofa and a dining set took her time to explain sizes and colours and extremely knowledgeable on any questions I had to ask and really good patience because my son is autistic and the shopping really enjoyable thank you very much

Morna from Edinburgh helped my family to furnish our home
Thank you