NCF LIVING Reviews 

53,170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,879 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across various locations are exceptionally helpful, friendly, and knowledgeable, making the browsing process pleasant without applying any heavy sales pressure. Consumers also appreciate the wide selection of quality furniture, sofas, and beds available in the welcoming showrooms, noting that purchasing decisions feel easy and stress-free. Some reviewers were not happy with the poor communication and unhelpful after-sales service experienced after their purchases. A few people also mentioned experiencing frustrating delivery delays and difficulties when trying to resolve problems or reach customer support teams.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Product

Reviewers highlight positive aspects of product quality, noting great items for great prices and a good... See more

Service

Consumers find service to be positive, highlighting friendly and professional staff who provide helpful... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery_service. While some consumers praised fast delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked t... See more

Company replied

Rated 5 out of 5 stars

We are very impressed with NCF Living in Chester which we visited yesterday on our hunt for new lounge furniture. Margo, the sales assistant was very knowledgable about the products we were intereste... See more

Company replied

Rated 5 out of 5 stars

We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our cho... See more

Company replied

Rated 5 out of 5 stars

Great experience visiting NFC living. Balgit from the Glasgow store took time to help us pick out an exact sofa that works for us and took time to explain all our options. We felt welcome and comforta... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,170)

12,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sofa shopping

We went sofa shopping and ended up in NCF Living.
We immediately were made to feel at ease by Cathy@Gateshead.
She noticed that we were looking perplexed and offered amazing customer service whilst we chose our sofa.
Thank you for your understanding and support.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience at NCF Living

Excellent Experience at NCF Living

We recently purchased a Monaco sofa, bed frame and mattress from NCF Living, and we are very happy with our purchase. The prices were very reasonable, and the quality of the furniture is excellent.

A special thank you to Zahid, who explained everything so clearly and patiently. He took the time to explain all the different options for the sofas, bed frames and mattresses, and his polite and friendly manner made our shopping experience really pleasant.

I truly appreciate Zahid’s patience and excellent customer service throughout our purchase. I would definitely recommend NCF Living to anyone looking for good-quality home furniture at reasonable prices.

Thank you, NCF Living, and especially Zahid, for such a great experience! 😊⭐

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Azra @stoke

Azra @stoke
This lady was very helpful and gave us plenty of time to look and decide before we made our choice .

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Gary

Great service from Gary, talked us through the sofas and options offered. Had worry’s about dimensions and mentioned removable backs and went through measurements ensuring what we were purchasing would fit in our house.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a sofa from NCF in hull

Ordered a sofa from NCF in hull back in may. They said it would 100% guaranteed be here by the end of June/start of July. It’s now August and every week they just keep delaying delivery further and further: I’ve now been moved into my new house for 2 months still waiting on my sofa. They first blamed it on “Donald trumps tariffs” which is absolutely absurd. Every time I contact them they now just keep saying it’s delayed and out for their control. Useless.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Shaun at Stoke branch was brilliant we…

Shaun at Stoke branch was brilliant we came and viewed the sofa we wanted 2 weeks ago came and ordered it tiday. Beth thorough and gave us all the information we needed abiut the care plan. Very attentive and cant wait recieve our new sofa

18 August 2026
Unprompted review

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