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NCF LIVING Reviews 

55,598
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 13,800 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, friendly, and knowledgeable while always giving shoppers plenty of space without being pushy. People also love the gorgeous showroom displays, beautiful furniture options, and the overall smooth purchasing process. Some people were dissatisfied with delayed delivery times and occasionally receiving incorrect items or damaged furniture. Reviewers also mentioned that customer support phone lines and emails were extremely difficult to reach when trying to resolve these frustrating issues. Shoppers noted that getting a response or proper assistance from the team took far too long.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting that representatives were... See more

Product

Reviewers mention positive feedback about product, highlighting amazing and competitively priced items like... See more

Service

Customers consistently note positive experiences with service, often highlighting friendly, knowledgeable... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise staff members for being... See more

Delivery service

Consumers find delivery service to be unpredictable, with some reviewers experiencing quick arrival times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came into the store this morning and was welcomed by staff member Saad, instantly felt at ease without any pressure when looking around the store. He is an excellent store assistant and even though we... See more

Company replied

Rated 5 out of 5 stars

Went for a look around as never heard of NCF before. Really surprised by the showroom, some gorgeous suites, but for me the biggest pleasure was the staff were not pushy. Jamie at the Chester store... See more

Company replied

Rated 5 out of 5 stars

I visited NCF Living in Edinburgh on Thursday and was really impressed with the quality and the prices! 😊 Everything looked really well made, and I thought there was a great choice at such affordab... See more

Company replied

Rated 5 out of 5 stars

Becky greeted us when we entered the Preston store and enquired as to what we were looking for. She then directed us to the right area. No pressure to buy but she was available to answer all our quest... See more

Company replied

Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Garden Furniture Shop
  6. Living Room Furniture Store
  7. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(55,598)

13,284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Saad was absolutely brilliant

Saad was absolutely brilliant , no pressure when entering but readily available for any questions. Excellent service and value , would highly recommend to anyone looking for a new sofa . Prices much cheaper than any of the competitors

4 October 2026
Unprompted review
Rated 5 out of 5 stars

NCF purchase

Bradley was extremely helpful and knowledgeable about the sofa and answered any of our queries.

Bradley@uddingston

4 October 2026
Unprompted review
Rated 5 out of 5 stars

First time buyers here and Andy from…

First time buyers here and Andy from Gateshead store has been an absolute hero. He’s managed to help us get the perfect sofa, mattress and chairs for a brilliant price. Fantastic customer service and so helpful.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Warm welcome on entering store

Warm welcome on entering store , no hard sell from staff , given plenty time to peruse store. Bruce couldn’t have been more helpful in advising on bed and choices available. Quick ordering process and clear delivery information explained.

4 October 2026
Unprompted review
Rated 5 out of 5 stars

Gary@leeds

Gary@leeds
Excellent experience with Gary in the Birstall branch, he put up with us for 2 days back and forth while we confirmed that the sofa would fit in our space

4 October 2026
Unprompted review

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