Naked Paper Reviews 1,630

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including loo roll, kitchen towel, and tissues, noting they are soft, strong, and long-lasting. Many appreciate the environmental benefits, such as being bleach-free, plastic-free, and made from recycled materials, which aligns with their values. The ordering process is described as simple and straightforward, with easy options to adjust delivery schedules and subscriptions, making it convenient to manage. Reviewers also highlight the efficiency of the delivery service, often mentioning its speed and the convenience of having bulky items delivered directly to their door. However, some people were dissatisfied with the product's quality, finding the toilet paper too thin, requiring more sheets per use, and occasionally causing drainage issues by not disintegrating properly. A few other people also felt that the paper was not soft enough or that the kitchen roll disintegrated when wet.

What people talk about most

Product

People report positive experiences with product, finding it to be a great service and a great product that is... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be positive, highlighting its convenience and reliability. Many reviewers... See more

Order

Clients share positive opinions on order, highlighting the ease and convenience of the ordering process.... See more

Subscription

Customers consistently note positive experiences with subscription, praising its ease of management and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant loo roll - soft, strong and lasts well. No bleach involved and no plastic or unecessary packaging. Their recycled cardboard loo roll is so much better than other companies bamboo... See more

Rated 5 out of 5 stars

Great product, loo rolls, Economical and on an easily suitable/ adjustable subscription basis. Would recommend as functional and yet without bleaching and hence toxins. 2 ply is absolutely fine and ro... See more

Rated 5 out of 5 stars

Love it. Yes, the toilet roll is not as soft as some supermarket sold brands perhaps, but at what cost softness! It's perfectly soft enough for the job required of it! And how can I choose any other p... See more

Rated 5 out of 5 stars

Excellent company. Ordering process straightforward, and easy to adjust orders/dates if needed. Packaging all recyclable and as compact as possible. I use both the kitchen roll and loo roll and both... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Naked Paper is amazing!

Impressed with Naked Paper! My sister bought me a competitor’s product which made me find out about the world of loo roll & how there are companies out there who are taking more care and investing in a better planet.

I didn’t really like the competitor’s product, they come individually wrapped which is a waste of materials and wasn’t very soft.

I found Naked Paper and I’ve been so impressed. The price is on par, they’re unbleached and don’t come individually wrapped. The delivery is excellent, fast next day service with DPD currently.

Really commend & recommend this company. I have just bought some of their kitchen roll I was so impressed so will update my review in future.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I am so pleased with my experience with…

I am so pleased with my experience with this company. I was a little sceptical about their product when I decided to try it, but that proved to be unwarranted. Their product is great, cost-effective, and I won’t use anything else going forward. What they say about their subscription and product is exactly what you get: a great service and a great product.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Naked Paper for two…

I have been using Naked Paper for two years now. I wouldn't use anything else. I am happy the rolls are not bleached but the main reason I chose this brand is that we are carelessly chopping down such huge number of trees.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy this toilet paper

Do not buy this toilet paper - not sustainable in anyways blocked my toilet multiple times in my rental my plumber warned against us using it as he’s seen it many times -

If it doesn’t break down the same it’s not sustainable- if you have to use multiple flushes to get it to break down, uses water not sustainable

Am I going to get compensated for the amount I spent on plumbers because of this ?

29 May 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Really sorry to hear you've had this trouble with an order. Our paper is designed and tested to make sure it breaks down as you'd expect but plumbing can vary so if it's not working well for you we do have a refund guarantee if you contact the support team at: hello@nakedpaper.com

Rated 3 out of 5 stars

I prefer the previous style paper…

I prefer the previous style paper toilet honestly. The last batch looked much authentic,the colour of the paper looked natural,the name of the company was written inside the roll ,very nice.The new upgraded version is very bright in colour like bleached.. I don’t know I don’t like it,I don’t think I’ll buy again sorry..this is just my opinion.

27 May 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Thank you for letting us know about this. Really sorry if your latest order isn't working as well. We haven't made any major changes to the rolls recently so please do contact the support team at: hello@nakedpaper.com and they'll be able to investigate this for you if you're noticing a difference. To confirm though we don't bleach or colour correct our rolls so you will see some variation between batches based on the raw materials.

Rated 5 out of 5 stars

Excellent product

Excellent product - like the way we're informed re developments of the loo rolls. Good to have a delivery whenever we want & can change the dates really easily.
Have been using for quite a few years now & really happy with it.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Several months of good experience

I've been buying their bamboo toilet paper for several months. It's soft, strong and costs less than the mid-level rolls I was buying at the supermarket, partly because you end up using less.

23 May 2026
Unprompted review
Rated 3 out of 5 stars

Not 'improved '.

I've been using the bamboo toilet roll for some time now but the new improved version, although softer, is not as strong. I think I will have to try out some other brands.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Continually innovating

I've been getting toilet paper from Naked Paper since their former incarnation as Naked Sprout, and I'm continually impressed with how they are innovating to produce the most environmentally friendly products possible, with no plastic packaging, and with swift free delivery.
The quality of the unbleached bamboo paper is great, and there's certainly no compromise on softness to have a greener loo roll.
So, the days of having to take the car out to the supermarket to get over-packaged toilet rolls that are damaging to the environment are now well behind me.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Naked paper - A sustainable alternative!

Naked paper are a small completely environmentally friendly company who have a good ethical code. Toilet roll and kitchen roll are an everyday essential and for that reason it was important that I found a company who were supporting the planet not adding to its burden in providing these products. I am very happy with the products from Naked paper the quality is excellent. I use the recycled products and I love their natural look and the strong quality. I have introduced friends to the products and I like that you are not tied in to a regular monthly order. I live alone and only need to order every 3 months which is great.I would 100% recommend this company. I enjoy their email updates too as they share their business story and values making me, as a customer, feel invested in their product and journey and glad to be supporting them with my purchases. Well done Naked Paper!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality, eco friendly paper. Not so thick that it will cause blockages. Not the softest, but they’re upgrading the product with water lamination technology with the intention of making it softer.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy with products

The stats for unbleached bamboo products speak for themselves - why use so much unnecessary energy, water and harsh chemicals on something we immediately flush down the loo or put in the bin. I have used the toilet roll, tissues and kitchen roll. Took a few weeks for the family brains to get used to the non-whiteness, and the paying by subscription is a change of habit, but I'm very happy with the products and it's easy to skip or change dates. Not a 'cheap' option, but overall supporting a company with such a sustainable approach is worthwhile.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

The toilet paper is adequately soft and

The toilet paper is adequately soft but most importantly for me it isn't bleached or dyed. It is a brown colour and works well. Delivery is speedy or arranged well in advance by subscription. I'm very happy with it and have been a subscriber for about 3 years

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Constantly rate this company

Constantly rate this company; the paper products are great, the ethics and manufacturing behind it even better. They can vouch for every green claim and are always evolving to improve the products and eco credentials.
I've had a subscription for several years, having been with another (good) eco co. before but wouldn't change back for anything. I now find white loo paper a slightly odd idea, why would you?
Now I just want them to produce couch roll for clinics. I'm having to buy from another brand Tom and Leila!

14 May 2026
Unprompted review
Rated 3 out of 5 stars

I find the service good but the toilet…Quality of toilet paper

I find the service good but the toilet paper a bit thin, disintegrating easily. Having read your email about creping, I'm hoping that this will improve.

14 May 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Thanks for your review but sorry to hear the paper isn't a perfect fit for your home yet! We are always working to improve and adjust our range so hopefully you'll continue to see those improve in future orders

Rated 5 out of 5 stars

Naked paper keeps on GIVING

Naked paper just keep giving and giving. Their toilet paper works. It is nice on the bum for adults and children. They also keep me totally informed about new processes. I never would have believed that making toilet paper was so complicated! Now I learn it is has to be creped! Thanks team you are awesome. Keep up the fantastic work. We appreciate it.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Praise for package and product

The product arrived and the packaging is great, SO well thought out. The product the toilet roll is also great, soft and does what it should, it’s soft and strong. As someone with a bowel condition, I know about toilet paper -lol. I appreciate this product.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Love it. Yes, the toilet roll is not as soft as some supermarket sold brands perhaps, but at what cost softness! It's perfectly soft enough for the job required of it! And how can I choose any other product when I know what damage those can do to the environment! I also buy the kitchen roll, which is great, really absorbent, and the tissues. Love the deliver as well, so much more convenient and I never run out. The delivery schedule is easily adjustable too - if I find I have too much I can slow things down. And it seems so pure, no fancy colours or bleaches that may attract the eye but must have added negative implications for the planet. Any what for - it's going to flushed away or binned! Thank you Naked Paper.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been using Naked Paper products…

We’ve been using Naked Paper products for years now (Naked Sprout as it was) and I cannot imagine using any other products at home. The quality is very high, and the ethos is wonderfully considered, and I can’t imagine why anyone would want to use bleached loo rolls etc!

14 May 2026
Unprompted review

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