The order was easily placed and the decking timber was immediately available in the yard and an assistant helped put it on the roof of my car. Only one problem the timber was stacked outside and was s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good quality sleepers. Consistently best prices. Quick delivery and good communication. This is the third time we have bought from them and never any issues.
Company replied
Quick delivery to a preferred location which made it easier for all involved. Great communication. Never had an issue in all orders I've made.
Company replied
We purchased a new kitchen from MGM Dundee and the service we received was first class. From the initial meeting to the design and choosing of our kitchen it was a very professional experience. The k... See more
Company replied
Company details
Written by the company
MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.
Contact info
37 Hospital Street, DD3 8DJ, Dundee, United Kingdom
- 01382 817738
4.8
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andy was fantastic
Andy was fantastic, extremely helpful and patient!
Delighted with the result, thank you 😊
22 June 2026
Unprompted review
Reply from MGMTimber - Dundee
Hi Isla,
Thank you for your review, we will be sure to pass your kind feedback across to Andy. It's fantastic to hear that you are delighted with your results.
Team MGM Timber.
Reply from MGMTimber - Dundee
Hi John,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Kindest Regards
MGM Timber
The order wqas easily placed…
The order was easily placed and the decking timber was immediately available in the yard and an assistant helped put it on the roof of my car. Only one problem the timber was stacked outside and was saturated. So you might say as decking thats what it will always be, my joiner was not quite so impressed as some cuts needed were long and the wetness caused the saw to jam. Hence the 4 stars
13 May 2026
Reply from MGMTimber - Dundee
Hi Peter,
Thank you for taking the time to leave us a review, we are really pleased hear that our branch team could help you, however, we are so sorry to hear that your decking boards were wet and it made it difficult for your Joiner to cut them, if you would like to discuss this further, please reach out to us at web.help:@mgmtimber.com and our customer service team will be happy to help.
Team MGM Timber
Quick delivery to a preferred location…
Quick delivery to a preferred location which made it easier for all involved. Great communication. Never had an issue in all orders I've made.
17 May 2026
Reply from MGMTimber - Dundee
Hi Daniel,
Thank you for your lovely review, we are so pleased that you enjoyed your shopping experience with us and we look forward to serving you again in the future.
Team MGM Timber.
Good quality timber and at a reasonable…
Good quality timber and at a reasonable price, great delivery, will certainly buy from this seller again would certainly recommend them.
8 May 2026
Reply from MGMTimber - Dundee
Hi Jock,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Good quality sleepers
Good quality sleepers. Consistently best prices. Quick delivery and good communication. This is the third time we have bought from them and never any issues.
20 May 2026
Reply from MGMTimber - Dundee
Hi Paul,
Thank you for your lovely review, we are thrilled to hear that you have enjoyed your recent orders with us and we look forward to serving you again in the future.
Team MGM Timber.
Very helpful
Very helpful, easy ordering process, helpful dealing with changing my delivery date. Kept me informed on the day of delivery. Would highly recommend.
8 May 2026
Reply from MGMTimber - Dundee
Hi Karen,
Thank you for taking the time to provide us with your feedback.
We are so happy to hear that our branch team were able to accomodate your preferred delivery date and were great with keeping up communication.
Thank you very much for your recommendation.
Kind Regards,
MGM Timber.
Reply from MGMTimber - Dundee
Hi Ian,
Thank you for your kind feedback, we are so pleased to hear that you were happy with both our prices and delivery service.
Kind Regards,
MGM Timber.
Decking
Excellent service and prompt with delivery. Good quality decking boards delivered
2 May 2026
Reply from MGMTimber - Dundee
Hi Chris,
Excellent service is exactly what we're striving for so this is great to hear. Thank you very much for taking the time to leave us your review.
Kindest Regards,
MGM Timber
Always first rate service,great prices…
Always first rate service,great prices and quality products
20 April 2026
Reply from MGMTimber - Dundee
Hi Alan,
Thank you very much for leaving your review! We are always so pleased to hear when our customers have received great service from us.
Kindest Regards,
MGM Timber
Positive Experience
The 'on line' purchasing experience was easy. The price was reasonable. Collection was quick and easy. Two of the yard staff assisited in loding my van.
15 April 2026
Reply from MGMTimber - Dundee
Hi,
Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Dundee!
Kindest Regards,
MGM Timber
Reply from MGMTimber - Dundee
Hi Alan,
Thank you for your positive feedback, it's great to hear that you enjoyed your experience with our team at Dundee and you were happy with our prices,
Kindest Regards,
MGM Timber
Super friendly service.
Super friendly service from Steve the manager, staff and John the lorry driver. Fast efficient and all good at their jobs. Happy Forfar customer.
30 March 2026
Unprompted review
Reply from MGMTimber - Dundee
Hi Stewart,
Thank you for your kind words about our helpful branch team. We're glad to hear that we could assist you and that you enjoyed your experience shopping with us.
Kindest Regards
MGM Timber
Easy to order online and pick up was…
Easy to order online and pick up was straightforward and good price
2 March 2026
Reply from MGMTimber - Dundee
Hi Darren,
Thank you for taking the time to share your review with us. We're really pleased to hear that you had a great experience both with our website and branch team. Thank you again for your kind feedback.
Kindest Regards,
MGM Timber.
Excellent service from start to finish
Excellent service from start to finish, multiple products purchased and all in perfect condition
27 February 2026
Reply from MGMTimber - Dundee
Hi,
Excellent service is exactly what we're striving for so this is great to hear. Thank you very much for taking the time to leave us your review.
Kindest Regards,
MGM Timber
Only thing i have to complain about is…
Only thing i have to complain about is that the fencing slats were wet because they were kept outside everything else more than spot on. It's an excellent place to purchase your wood
25 February 2026
Reply from MGMTimber - Dundee
Hi Sam,
Thank you for taking the time to leave us a review,
We are sorry to hear your fence slats arrived wet, if you would like to discuss this further please reach out to us at web.help@mgmtimber.com and our customer service team will be happy to help.
Kindest Regards,
MGM Timber.
Great price and quick delivery.
Great price and quick delivery.
Delivery driver was particularly helpful.
The quality of the timber was better that other suppliers I've used. Hardly any wastage.
25 February 2026
Reply from MGMTimber - Dundee
Hi Colin,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
This MGM Dundee is a great company to deal with
This is a great company to deal with, Holly, really went above and beyond to get my products delivered she was excellent
23 February 2026
Reply from MGMTimber - Dundee
Hi James,
Thank you for your kind words about our service. We're glad to hear that you had an excellent experience with us, we will be sure to pass this onto Holly and we hope to see you again for your future projects!
Kindest Regards
MGM Timber
Top quality flooring and delivered…
Top quality flooring and delivered earlier than expected
18 February 2026
Reply from MGMTimber - Dundee
Hi Anthony,
Thank you for your kind words about our products and delivery service. We're glad to hear that everything met your expectations.
Kindest Regards
MGM Timber
Great service and quality products
We purchased a new kitchen from MGM Dundee and the service we received was first class. From the initial meeting to the design and choosing of our kitchen it was a very professional experience. The kitchen designer was very helpful and we were grateful for his advice and patience, as we made several changes to the design even at the last minute. We were kept up to date at all times through email and phone calls, nothing was too much trouble for him.
We are absolutely thrilled with our new kitchen, it looks amazing and would highly recommend MGM Timber.
17 March 2026
Unprompted review
Reply from MGMTimber - Dundee
Hi KG,
Thank you for your lovely review, we are thrilled to hear that you enjoyed your shopping experience with us and that our kitchen designer was very helpful,
we look forward to serving you again in the future.
Kindest Regards
MGM Timber
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.