Our Masta appointment went well. All the illnesses were explained, and the effects of being stricken by the mosquitoes. Also, the action we should take (immediately) if we were scratched or bitten by... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... See more
Company replied
we contacted MASTA on the number given to us by our GP surgery. Who we spoke too was very helpfull and completed an appointment for us with a MASTA office close to us. We attended at the appointed ti... See more
Company replied
Everything well explained, comfortable experience and lovely staff. Kept stock aside for me once I had had my first dose of a course. Were helpful with trying to keep me informed should they come into... See more
Company replied
4.3
Excellent
541 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Paid for a nurse consult but no vaccine; would love a refund!
Paid for a MASTA nurse consult, booked the vaccination but the pharmacy did not have the vaccine available or any idea that I had an appointment booked the day I arrived for my appointment They did call me back hours later by which time I had received the vaccination from an HCP at a walk in centre. I would have saved myself £20 had I gone there directly.
28 August 2026
Reply from Masta
Hi Proveen,
We’re very sorry to hear about the experience you had. We understand how frustrating it must have been to attend your appointment only to find that our franchise partner was not expecting you and did not have the required vaccine available.
This is not the experience we want for our clients and we apologise for the inconvenience and wasted time caused. We will be refunding your £20 appointment fee as a gesture of goodwill. Please allow up to 7 working days for this to show back in your account.
We appreciate you taking the time to share your feedback, which will be raised with the relevant team.
Kind regards,
Andrea
MASTA
Absolutely excellent service received…
Absolutely excellent service received from Masta, the lady who looked after is ( can’t remember her name ) in Sandyford was just wonderful and put my Autistic children at ease. It’s a very much one man show and I found the office difficult to find ( it would be worthwhile doing another video on insta without editing ) so you know exactly where you are going. All in all I was very impressed with the price and proficiency of the service- much more organised ( and cheaper ) than all the other vaccinations places I researched. Would highly recommend:)
18 August 2026
Reply from Masta
Hi Melanie,
Thank you for your lovely review! We are so glad to hear you had such a good experience with our Sandyford Clinic and that Zoe was able to give you all the information you require and make your children feel safe and comfortable.
We hope it is useful for your trip, and we look forward to seeing you again in the future!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Damaris,
Thank you for your feedback!
We are so glad to hear you found our staff to be helpful Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
I am so sorry that the vaccine was not there when you visited us. We would love to learn more about your visit so we can address the specific issues and ensure we improve our services.
If you would like to discuss this further, please reach out to us directly at info@nomadtravel.co.uk.
Kindest Regards,
Casey-Marie
Masta
Excellent travel advice given over the…
Excellent travel advice given over the phone , very informative . Easy to book a slot for medication collection .
29 May 2026
Reply from Masta
Hi Gillian,
Thank you for your review!
We are so glad to hear you had such a good experience with your telephone consultation and that nurse was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Teri,
Thank you for your feedback!
I am so glad you found the staff in our clinics helpful and the services we provide efficient!
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
I was contacted when they said they…
I was contacted when they said they would - helpful information given and when I arrived for my vaccinations they were all ready to go
14 July 2026
Reply from Masta
Hi Victoria,
Thank you for your lovely review!
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their consultation and vaccination appointment.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Helps if I know the number calling
14 July 2026
Reply from Masta
Hi Anthony,
Thank you for your feedback, and please d accept our sincere apologies for any confusion caused regarding the number your consultation would come from.
We recently changed the number that shows up on your phone when the clinician calls out from being a Private number to an actual phone number.
Although, unfortunately it seems your appointment was booked prior to this being in effect and we do sincerely apologise for the inconvenience.
Your input is invaluable to us, and we appreciate the opportunity to make things right. Please do contact us directly at enquiries@masta.org, and we’ll be happy to help get your telephone consultation rebooked for you.
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Joanne,
Thank you so much for your review!
We’re thrilled to hear that you had a positive experience at our Leeds clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again for any future trips you may have!
Kindest Regards,
Casey-Marie
Masta
Absolutely Excellent!
This has been an exceptionally good experience. Excellent communication and information from the outset. I feel very well looked after by this company.
24 July 2026
Reply from Masta
Hi Sally,
Thank you for your wonderful feedback!
We’re thrilled to hear that you had a positive experience at the Clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you back in the future should you need anything else!
Kindest Regards,
Casey-Marie
Masta
I booked a appointment for my son who…
I booked a appointment for my son who was under one and specifically asked when booking the appointment will injections be given to him because of his age as another travel clinic had told me that he would not be able to receive any injections because of his age - and that specific clinic didn’t give babies injections under one. Asking this clinicI was told it would be okay and then when attending the appointment it was a complete waste of time because there were no injections for my son to have because of his age. It was a waste of time and a waste of money and I felt like my question was disregarded upon booking the appointment via the online chat
24 July 2026
Reply from Masta
Hi Nisha,
We’re sorry to hear that you were disappointed with your experience and we understand your frustration.
Our Customer Service Team are not medically trained and therefore cannot determine which vaccinations are clinically appropriate. Our appointments include an individual travel health risk assessment with a qualified clinician, who considers factors such as the traveller’s age, destination and travel plans. Where vaccines are appropriate, these can be administered during the same appointment.
Having reviewed your webchat, we can see that you specifically raised your son’s age. While our Customer Service team member explained that she was not medically trained, we acknowledge that the wording used could have been clearer and may have given you the impression that vaccination had been confirmed.
We apologise for the inconvenience and wasted time this caused. I can confirm that your feedback has been shared with the team.
Kind regards,
Andrea
MASTA
Reply from Masta
Hi Anthony,
Thank you for your feedback!
We are so sorry to hear you found the clinic lacking with the signage. I have passed this onto our internal team as feedback so someone can look into this.
We do hope everything else went well in your visit with us and that you have a lovely trip.
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Elena,
Thank you for your review!
We’re thrilled to hear that you had a positive experience at our clinic. We always want things
to go well and help you in any way we can.
Please do come back if you need any further advise or vaccines! We are happy to help!
Kindest Regards,
Casey-Marie
Masta
Very helpful and informative…
Very helpful and informative lady/nurse/clinician. Very punctual.
22 July 2026
Reply from Masta
Hi Rosanna,
Thank you for your feedback!
We’re thrilled to hear that you had a positive experience at the Cambridge Clinic.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
Hope you have a wonderful, safe trip and we hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Relevant advice for the area being…
Relevant advice for the area being visited.
Appointment went ahead onetime.
19 July 2026
Reply from Masta
Hi John,
Thank you for your lovely review.
We’re thrilled to hear that you had a positive experience at our clinics. Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope you will be back to visit us again!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Emmanuel,
Thank you for your feedback!
I am so glad to hear you were satisfied with your previous visit!
We hope to welcome you back in the future!
Kindest Regards,
Casey-Marie
Masta
Reply from Masta
Hi Anja,
Thank you for your feedback!
We are thrilled to hear that you found the staff in our clinics friendly, and that everything when smoothly.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit.
We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Very efficient telephone consultation…
Very efficient telephone consultation with Nurse Angela. Thank you.
14 July 2026
Reply from Masta
Hi Patrick,
Thank you for your review!
We are so glad to hear you had such a good experience with our Telephone Consultation and that Angela was able to give you all the information you require.
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
A fully comprehensive assessment of need
A fully comprehensive phone consultation, then going to the pharmacy for the vaccinations was stress free. He was very good with the children and again went through all the information.
17 July 2026
Reply from Masta
Hi Helen,
Thank you for your review!
I am so glad to hear that your telephone call was thorough and that the pharmacist was able to ease the vaccination experience for your children.
Hope you have a wonderful, safe trip and We hope to welcome you again in the future!
Kindest Regards,
Casey-Marie
Masta
Great value.. informed advice
A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travelling in the particular part of the world. Absolutely worth every penny..great value for money.
11 July 2026
Reply from Masta
Hi Susan,
Thank you for your lovely feedback!
We are so glad to hear you had such a good experience with our Cambridge clinic and that the nurse was able to give you all the information you needed.
Our team is dedicated to providing the best care and ensuring that every patient feels informed and comfortable during their visit
We hope it is useful for your trip, and we look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
Helpful advice
Helpful advice
Very clear maps on the areas being travelled to
Running on time
All very straightforward.
9 July 2026
Reply from Masta
Hi Adrienne,
Thank you for your lovely review!
We are so pleased to hear you found the nurses advise helpful in your appointment and that you were able to locate us okay.
We hope you have a lovely travel and look forward to seeing you again!
Kindest Regards,
Casey-Marie
Masta
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.