Mama Kana CBD 

I am extremely disappointed with my experience with Mama Kana.

This is not my first order with the company. Our first order took an extremely long time to arrive, and we received small buds instead of what we expected. Despite that experience, we decided to give the company another chance and placed another order.

Unfortunately, the second experience has been even worse.

There were issues with our order, and after contacting customer service, we reached a written agreement regarding how the situation would be resolved. The agreement was that our original order would be resent and that we would receive a €75 voucher as compensation.

We accepted this solution and considered the matter resolved.

However, the company later cancelled that solution and changed the compensation they had previously agreed to. We were then offered different alternatives instead.

I also had a phone conversation with customer service about the matter. From my perspective, the representative did not listen to what I was saying and the conversation ended with the call being disconnected. I tried calling back, but nobody answered.

What makes this particularly frustrating is that the entire email conversation is documented, so there should be no confusion about what was previously agreed.

After all the back and forth, the final solution offered to us was to resend the original order and provide 15 g of Banana Cream CBG instead of the previously agreed compensation.

We have now accepted that solution simply because we want the situation finished, but we are very disappointed with how the company handled the entire matter.

The biggest problem for me is not simply that there was an issue with the order. Problems can happen with any company. The problem is how customer service handled the situation afterwards: changing agreements, making the process unnecessarily complicated and, in my experience, not properly listening to the customer.

We also work with social media, so customer service and how a company handles problems are things we pay particular attention to.

I have seen other customers reporting similar problems, which makes this experience even more concerning.

I hope Mama Kana improves its customer service and takes complaints more seriously. Based on our experience with our orders, I unfortunately cannot recommend this company.

If you are considering ordering, I strongly recommend reading the recent reviews carefully and looking at how the company responds to customers when something goes wrong.

This review reflects my personal experience and the written communication I had with the company.

Very good experience and nice products. I will buy again for sure.

they advertise 100g free buds for 100g ordered. expanded my order to meet that amount for that reason. The 100g free claim is not only false and worthless, but the material they shipped is actually decomposed; not just of bad quality, but actually hazardous to consume. opening the bag releases a strong chemical ammonia smell clearly indicating it has been bacterially decomposed.
I know enough to not use this junk material in any way, but I am afraid there are many more people who get shipped this rotten material and do consume it because they don't know any better, and assume it must be good if they bought it from an official company. Consuming product like this brings with it extreme health risks. It is literally not fit for anything else than the trash. Which is what the company should have done with it in the first place, instead of shipping it to customers and thereby causing them physical harm.

Before writing a review, I contacted the company because I assumed this must have been a mistake, and that they must recognise this as being unacceptable, even hazardous. I had good faith in them before reaching out, thinking it must have been a mistake.
Their response however, showed the true nature of how they operate.
They acknowledged that I should not consume this, but refused to compensate in any way. They claimed that because it was a promotional offer, they do not have any responsibility. The fact is, they advertise 100g of product added to any order of 100+g, but what they actually ship cannot even be considered product. as mentioned before, it is absolutely unfit for consumption in any way.
The only "solution" they offered was a 10eur and then a 15eur voucher on a next order. First of all, that "offer" in itself is a false premise, since they already offer a 15eur voucher anyway after making a review, and they cannot be combined. So their offered ''solution'' is literally not even applicable. On top of that, as I already made clear to them, I would obviously not be ordering anything with them again if this is how they conduct business and treat their customers.
The receipt of the order was disappointing already, but not that a big deal because I gave them the benefit of the doubt that it would have been a mistake, which can happen. But the subsequent communication with the company turned this order experience totally sour, after learning how this company operates and what their apparent ethics are.
They should not be allowed to operate like this, since they are actively bringing harm to consumers by shipping them hazardous rotten material like this. Their reaction made it clear they don't see any issues in doing so, which makes them a danger to their customers. That is what is most infuriating about this whole situation for me. It makes it a matter of principle, and incentivises me to do what I can to try and minimise the harm they can cause on other people by shipping them this rotten material.

Made my first order with these guys to the UK , took 9 days to get here , no problems whatsoever, the products were good quality and gtrat value , got a couple of little samples too!
I've just placed my second order today. I do want to do a big order but would like to speak with them first.
Thanks very much , I will be in touch soon

I was surprised how many options and good prices were available on Mama Kana site. I bought a pack and got another pack free and 2 gifts (a sample and rolling papers). The delivery was quick, everything was intact and the quality of the product is very good. I will definitely order more from their site. Highly recommended!

Im happy with Mama Kana.
Super fast shipping! And good products, good quality. Cbd oil is very good and i get relaxed.

Tasty and relaxing product for best price!

Good selection of cbd flower reasonable prices will be ordering from here from now on

Great selection of products, delivery was as expected. I can now add cbd to my nightly ritual of listening to Alan Titchmarsh audio books.

I didn’t have the best experience my package got lost in shipping and I got a full refund I’m sure this company is great and I’m thinking of trying out another order to see how that goes

Order never arrived and customer service haven’t reply to my two emails

Really fantastic, all round! 2-3rd time I've ordered from Mama Kana. Considering I am based in the UK the package only took 8 days this time.

On top of all else; the deal this time, was just exceptional. The oils are nice as well.

Think they found a new long term buyer !

Quality products very impressed fast uk delivery,free samples spot on aswell ,,highly recommend this company ,,thankyou

Lemon CBD really smells like citrus. Everything is great! Thanks

My experience with Manakana was flawless, fast delivery, normal prices and discrete packaging.

Perfect!

I had a wonderful experience. The delivery takes a bit longer but the quality of the product and the price is worth it.
The communication is also great and the team helps you very fast with whatever.

Mama Kana has very good quality products, a fast and careful customer support and fast international shipping. You find there everything you need.

The best in c.b.d buds very nice to chill out the free this when you but cool and the reain very nicd gos a long way very good to buy and come on time will be buy all the time.

Delivered on time
Got what was advertised like the freebies
And the product was great

This was my first time ordering from Mama kana. I live in the UK and I have to say I’m genuinely impressed with the quality. Everything exceeded my expectations, it’s easily a 10/10 for me. On top of that, they included two free samples and the quality of those was excellent as well, its a great touch that shows they care about their customers, definitely will be ordering again.