Fabien and his team provided a level of service very rarely given for an online purchase. They took and sent photos of my item prior to being packed for shipment then tracked my package until it wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I approached LuxAfriqueBoutique for the first time because I couldn’t find anywhere the Gucci Horsebit creeper shoes 41 size/Burgundy. So, Miss Romana responded right away to my inquiry about the ite... See more
Company replied
I was very impressed with the service, they tracked a bag down for me as I was upset I lost out on my 1st purchase. The sensitivity and determination to make sure I was satisfied was A star! A fantast... See more
Company replied
The boutique has found a limited edition bag that will be sold out all over Europe! The delivery was made within the agreed time frame. I’m admire the great support of the boutique’s customer servi... See more
Company replied
Company details
Written by the company
Lux Afrique Boutique (LAB) is redefining luxury shopping — bringing the world’s most exclusive fashion, accessories, and lifestyle pieces directly to your doorstep, anywhere in the world. As a premier online luxury boutique, personal shopping, and gifting service, LAB is the trusted destination for discerning clients who expect access to what others can’t find. Our expert sourcing team has a 99% success rate in locating sold-out, limited-edition, and hard-to-get luxury items from the world’s most prestigious brands. Whether it’s a handbag no longer in production, a runway piece that sold out in minutes, or a collector’s timepiece, we make the impossible possible. With delivery to all 54 countries across Africa and worldwide, LAB connects global luxury to clients everywhere — combining authenticity, discretion, and world-class service with the personal touch of a dedicated concierge. Luxury. Access. Beyond Borders.
Contact info
8 Duncan Street, Suite 117, N1 8BW, London, United Kingdom
- +44 28 7114 2951
- order@luxafrique.boutique
- luxafrique.boutique
4.3
Excellent
61 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item as described
Item as described, authentic. Communication was efficient and prompt. I would do business with them again. Highly recommended!!!
23 April 2026
Reply from Lux Afrique Boutique
Hi Andy,
Thank you very much for your kind words — we really appreciate it.
We’re delighted to hear you were happy with the item and your experience with us. It was a pleasure assisting you, and we look forward to doing business with you again soon.
Kind regards,
Lux Afrique Boutique
My first experience with Fabian and his…
My first experience with Fabian and his team..so I was hesitant. But Fabian was available and reliable every step of the way.Thank you for my Chanel bag.
10 April 2026
Unprompted review
Reply from Lux Afrique Boutique
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
We completely understand the hesitation when working with a new service, so it means a lot to know we were able to provide you with confidence and support throughout.
It was a pleasure sourcing your Chanel bag, and we’re delighted you’re happy with it. We look forward to assisting you again soon.
Warm regards,
Lux Afrique Boutique
A Star Service
I was very impressed with the service, they tracked a bag down for me as I was upset I lost out on my 1st purchase. The sensitivity and determination to make sure I was satisfied was A star! A fantastic curation of hard to get pieces!
1 March 2026
Unprompted review
Reply from Lux Afrique Boutique
Hi Karen,
Thank you so much for your kind words — this truly means a lot to us.
We understand how disappointing it can be to miss out on a piece you really want, so we’re delighted we were able to track one down for you. Your satisfaction is always our priority, and it’s great to hear that our team’s effort and care came through.
We pride ourselves on sourcing rare and hard-to-find pieces, so knowing you appreciated both the service and the curation is incredibly rewarding.
We look forward to assisting you again — whenever there’s something special you’re after, you know where we are.
Warm regards,
Lux Afrique Team
Fabien and Lux are excellent
Fabien and Lux are excellent. He is able to locate whatever I want and at excellent prices! Thank you, Fabien!
15 March 2026
Unprompted review
Reply from Lux Afrique Boutique
Thank you so much for your kind words — we truly appreciate your support.
It’s always our pleasure to help source exactly what our clients are looking for and ensure they receive the best possible service and pricing. Fabien will be delighted to hear your feedback.
We look forward to assisting you again soon.
Warm regards,
The Lux Afrique Team
Wonderful team. Wonderful customer service.
Fabien and his team provided a level of service very rarely given for an online purchase. They took and sent photos of my item prior to being packed for shipment then tracked my package until it was delivered. Once delivered Fabien contacted me again to ensure my satisfaction. My package arrived save and sound, and I am very pleased with my purchase.
Wonderful team. Wonderful customer service.
27 February 2026
Reply from Lux Afrique Boutique
Thank you so much for your kind words, Patton.
We truly appreciate you taking the time to share your experience. Providing a high level of service and ensuring our clients feel confident and looked after throughout the entire process is very important to us.
It was a pleasure assisting you, and we’re delighted to hear that your package arrived safely and that you’re pleased with your purchase. We look forward to helping you again in the future.
Warm regards,
Fabien and the Lux Afrique Boutique Team
Reply from Lux Afrique Boutique
Thank you Tony!
Above and beyond
Lux were very responsive and flew to two different countries to track down my bag...highly recommend
1 March 2026
Unprompted review
Reply from Lux Afrique Boutique
Thank you so much for your kind words.
We truly appreciate you taking the time to share your experience. Going above and beyond for our clients is at the heart of what we do, and we’re delighted we were able to track down your bag — no matter the distance.
It was a pleasure assisting you, and we look forward to sourcing something special for you again in the future.
Warm regards,
The Lux Afrique Team
customer-oriented store with amazing service
The boutique has found a limited edition bag that will be sold out all over Europe! The delivery was made within the agreed time frame.
I’m admire the great support of the boutique’s customer service manager Alex: when ordering, during payment, up to the delivery time, delivery control.
The service at the highest level. I want to emphasise that this boutique is really customer-oriented store with amazing service.
Thanks a lot to the customer service manager Alex and the store for making my dream come true.
5 February 2026
Unprompted review
Reply from Lux Afrique Boutique
Thank you so much for this incredible review — we truly appreciate you taking the time to share your experience.
We’re delighted we were able to secure such a rare, limited edition piece for you, especially one that was so difficult to find across Europe. Delivering on moments like this is exactly what we strive for.
It’s also wonderful to hear your kind words about Alex. We take great pride in offering a seamless, end-to-end experience — from sourcing and payment through to delivery and final checks — so knowing this stood out to you means a lot.
Thank you again for your trust in us. We look forward to helping you find your next special piece.
Warm regards,
Lux Afrique Team
Very responsive/ courteous…
Very responsive/ courteous representatives. Exceptional effort was successful in locating a set of Prada earrings I wanted but were sold out everywhere it seemed. The earrings were expediously shipped/ delivered from an overseas to my USA location. I am very pleased with the earrings and the customer service received. I highly recommend Lux Afrque Boutique.
22 January 2026
Unprompted review
Reply from Lux Afrique Boutique
Thank you, Jan, for your kind review.
We’re delighted to hear that our team was able to locate the Prada earrings for you, especially when they were sold out elsewhere, and that they reached you in the US so quickly. Providing responsive, courteous service and going the extra mile for our clients is always our priority.
Thank you for recommending Lux Afrique Boutique, we truly appreciate your trust and look forward to assisting you again.
The best experience ever
Listen, i was very apprehensive, therefore I did quite a bit of due diligence. I called their number listed online outside of their business hours, I got a call back a short time later from Alex. From that moment on, Alex took me by the hand, gave me real peace of mind, handled my transaction, and got me my Louis Vuitton shoes and sunglasses within a matter of days out of London to the United States. Alex did exactly what he was supposed to do—he was honest. What I wanted to purchase from Louis Vuitton was sold out in the United States, that’s when I found this company online. Alex told me both products were in stock in London, and that if I wanted to purchase them, he would assure that I would soon receive them in a matter of days. That is exactly what happened. They even sent me a video of my Louis Vuitton broker picking up the sunglasses and shoes from the Louis Vuitton store. It was great. I highly recommend using this company if you are led to them. They were a last resort option for me because again the products were sold out in the United States yet this company was able to get them for me out of London. Thank you to your entire team for first giving me peace of mind, and then making my experience doing business with you, exceptional.
20 January 2026
Unprompted review
Reply from Lux Afrique Boutique
Thank you so much for taking the time to share such a detailed and thoughtful review.
We truly appreciate your trust, especially knowing you were initially apprehensive. Providing peace of mind, transparency, and a seamless experience is exactly what we aim for, so it means a great deal to hear that this came through from start to finish.
We’re delighted we were able to source your Louis Vuitton items from London and deliver them to you in the US within such a short timeframe, particularly when they were unavailable locally.
On behalf of Alex and the entire team, thank you for your kind words and recommendation. We look forward to assisting you again whenever you’re searching for something special.
Beware of this company
Beware. This company has canceled my order and refused to refund the money. I am now filing disputes with my credit card company and PayPal. They refuse to respond to emails. Do not order from them.
UPDATE: My credit card company just updated me that they have reached out to Lux and that Lux has not responded. “ Nancy.
We wanted to provide you an update on your dispute for the $694.76 transaction with PAYPAL *LONDON - we reached out to this merchant but haven't heard back.” This doesn’t really seem like a company that has a priority on doing the correct thing.
22 September 2025
Reply from Lux Afrique Boutique
Hi Nicky,
We’re sorry for your frustration, but parts of this review are not accurate based on our records.
We replied to your emails on 8 Oct 2025 at 02:14 and 10 Oct 2025 at 22:02, confirming our automated PayPal refund process and that you experienced a PayPal technical issue we were investigating.
Because a PayPal dispute is now open, PayPal controls the refund and will reimburse you in line with their buyer protection policy.
We take service and refunds seriously and dispute the statement “do not order from them.” We use PayPal precisely because it protects customers if an order isn’t received or satisfactory.
Please share your order number and PayPal transaction ID via account@luxafrique.com so we can attach evidence to your PayPal case and monitor it to completion.
Regards,
Lux Afrique Boutique
Fantastic experience
I had the best experience. I received a call shortly after placing the order with the kindest, most helpful person. We discussed my order, including any back up options in the event the product couldn't be located. I had searched for weeks for my size in a particular Prada pump, which was impossible to find.....and....she found them! This business has stellar customer service, support and professionalism. Highly recommend!
22 September 2025
Reply from Lux Afrique Boutique
Dear Lori,
Thank you so much for this wonderful review. We’re thrilled you had such a positive experience and that our team was able to find your Prada pumps after weeks of searching.
We always aim to offer personalised, proactive service, calling to discuss options and sourcing hard-to-find pieces is exactly what we love doing. Your kind words about our customer service and professionalism mean a lot.
If there’s ever anything else you’re hunting for, or if you’d like help styling the pumps, please don’t hesitate to reach out, we’re here to help.
Kind Regards
Lux Afrique Boutique Team
Never use Lux again based on my personal experience.
Ordered calendar 9/8. Still have not received.
9/28. No package
Requested Refund. It was refused.
Order new calendar direct from Harrods. It arrives tomorrow. They can get it through, smooth as silk.
PayPal has been no help so far.
Will go to Chase Bank, they’ve always been helpful in the past.
Let’s be fair. The shipper requested information you pointed out he had on page three of the shipping documents. In my opinion, either the shipper is not supplying what customs wants or is it possible you haven’t supplied all the required information?
This order is from 9/8 and progress for THREE WEEKS.
Again, facts are important. I ordered from Harrods & received calendar in 6 days. You and shipper sent me a bill for $93+ for customs fees. I replied I wasn’t paying any more money to you and no longer needed package. You replied package couldn’t be released without payment. Suddenly, without my paying your demand for fees, the package is released. Explain how one day I had to pay fees and the next day package is released. I’ve told you repeatedly if you attempt to deliver, I would refuse.
9 September 2025
Reply from Lux Afrique Boutique
We’re very sorry to hear about your experience and truly understand the frustration caused by this delay. In this case, the hold-up occurred at U.S. Customs, which is a government-controlled process outside of both FedEx’s and our direct control. We have a record of the delay and it clearly shows the above.
From the beginning, we have maintained constant communication with you and continued to put daily pressure on the relevant departments to help move your shipment forward. All documentation was filed by FedEx at the outset, but Customs requested certain information again, which unfortunately prolonged the clearance process.
We do feel this rating is unfair, as it does not reflect the level of service we have provided throughout. You have ordered with us previously and received your parcel on time, and this isolated delay was purely a Customs issue rather than a reflection on our brand or commitment to our customers.
We appreciate your patience and understanding, and we’re committed to improving our handling of shipments like these to make the process smoother in the future.
There was a delivery attempt on the 06/10/25 - You have refused to accept the shipment which has been filed with Paypal
Best regards,
Lux Afrique Boutique Team
Shipment label created but not shipped for 20days
Shipment label created but not shipped for 20 days.
Shipping takes too long.
1 September 2025
Reply from Lux Afrique Boutique
Dear Nikhil,
Thank you for your feedback. We’re very sorry to hear you were unhappy with the delivery timeline.
To clarify, your order was placed on 31st August, and your review was left on 8th September, only 8 days later, though the review mentions “20 days.” The product you purchased is not currently available in any Louis Vuitton store and, if ordered directly, typically carries a 4–8 week waiting time. We had the item in stock and ready to dispatch, but perfumes and fragrances are classed as dangerous goods by couriers such as DHL and FedEx, which meant we encountered some delays arranging safe shipment.
Throughout this period, our team kept you updated on progress, and your item has since been dispatched and is on its way to you.
We appreciate your patience and understanding, and we’re committed to improving our handling of shipments like these to make the process smoother in the future.
Best regards,
Lux Afrique Boutique Team
Reply from Lux Afrique Boutique
Thanks Bozzy, we look forward to being of service again.
Reply from Lux Afrique Boutique
Thank you, Crystal we are happy to be of service.
Beyonce Tickets
A very attentive team and overall very helpful when it came to securing my concert tickets!
7 June 2025
Unprompted review
Reply from Lux Afrique Boutique
**Thank you, Norville — we're delighted to have been of service.**
Securing tickets to a sold-out Beyoncé concert is no small feat, and ensuring our clients experience moments like these is exactly what we do. It was a pleasure working with you, and we're thrilled you felt well supported throughout the process.
At Lux Afrique Concierge, we specialise in sourcing VIP and premium tickets to the world's most sought-after events — from sold-out concerts and music festivals to major sporting occasions across the globe. Wherever the moment is happening, we make sure our clients are there.
We look forward to assisting you again soon.
**The Lux Afrique Concierge Team**
---
Let me know if you'd like any adjustments.
Reply from Lux Afrique Boutique
Thank you so much for your kind words! We're thrilled to hear you found our service efficient and appreciate being recognised as one of the best in Africa. We look forward to assisting you again soon!
The Lux Afrique Team
Prompt and excellent service in finding…
Prompt and excellent service in finding this skirt in my size, which was sold out in the United States.
21 March 2025
Reply from Lux Afrique Boutique
Thank you for your kind words! We're delighted we could assist you in finding the skirt in your size, especially since it was unavailable in the United States. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. If you need further assistance or have more fashion needs, please don't hesitate to reach out.
Satisfied!!!!
This is my second purchase with Lux Afrique Boutique, and I am just as satisfied with this experience as I was with my previous purchase. Zinhle was a pleasure to work with and was awesome in securing the piece I was looking for. Thanks Zinhle and Lux Afrique Boutique!!!!!
25 March 2025
Unprompted review
Reply from Lux Afrique Boutique
Thank you so much, K Young — we truly appreciate your continued loyalty.
It's wonderful to hear that your second experience with Lux Afrique Boutique was just as satisfying as your first — that consistency is something we take great pride in. We will be sure to pass on your kind words to the team member who assisted you; ensuring every client finds exactly what they are looking for is a standard we hold across the entire Lux Afrique Boutique team.
We look forward to assisting you for many more purchases to come.
The Lux Afrique Boutique Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.