Used this service in Seville, it is a short walk from Santa Justa train station, and was very handy to leave the luggage and go and explore for the morning before catching my train. They have differen... See more
Company replied
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Used this service in Seville, it is a short walk from Santa Justa train station, and was very handy to leave the luggage and go and explore for the morning before catching my train. They have differen... See more
Company replied
The booking process is easy but I only realised now after reading the reply that I went to the wrong place ☹️ which makes me feel so bad. If you know that is happening make it clear in all your commun... See more
Company replied
Really easy and good! I had the XL locker. My big suitcase and 1 cabin suitcase fitted both in 1 XL locker. So really happy with that.
Company replied
Lock & Enjoy offered clear and intuitive instructions. I left my luggage there while I explored Santa Justa, free to do so without worrying about it.
Company replied
¡ABIERTO 24/7! El LOCKER / CONSIGNA más cercano a la estación. Nos encontramos a pocos metros de la estación de trenes de Sevilla Santa Justa. El acceso a LOCK & enjoy! se realiza mediante un código personal. El local tiene servicio 24 horas, pudiéndose abrir y cerrar las taquillas tantas veces como necesitéis durante el periodo reservado. En nuestras instalaciones disponéis de las más avanzadas medidas de seguridad, ya que tenéis a vuestra disposición consignas metálicas inteligentes con apertura por código, sin necesidad de uso de llaves, un sistema de vigilancia protegerá el local las 24 horas y un seguro por taquilla de hasta 1000€. Puntos de carga mvl y WIFI5G gratuito!
Written by the company

Tu equipaje, siempre protegido

Avenida de Pablo Iglesias 7, 41008, Sevilla, Andalucía, Spain

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Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Really easy and good! I had the XL locker. My big suitcase and 1 cabin suitcase fitted both in 1 XL locker. So really happy with that.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Close to the train station ane easy to operate. Doesn't give you a sense of security though. Hence a 4

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Very bad. We exceeded our time and our luggages stacked inside the lockers. The only way you could add time was to make an account. The site was misleading and it didn’t work right, and although I tried to book extra time, it booked time for a different box and my previous order was lost. In order to get them out we ended up calling the help centre and I had to send them the confirmation email that I had the box 27 because they couldn’t find it in the system. The helpline was very slow and could not follow through. We lost our train and this is the worst service I’ve seen by far. For god's sake you have the card number make it automated, or charge in total at the end. GOD

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Very easy to use. Clean facilities, easy location right by the train station.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Locker system is easy to use and understand. Responsive and professional customer service if you encounter any issues

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Used this service in Seville, it is a short walk from Santa Justa train station, and was very handy to leave the luggage and go and explore for the morning before catching my train. They have different sized lockers and you pay for the number of hours. You are emailed an entry code, everything worked flawlessly.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
The booking process is easy but I only realised now after reading the reply that I went to the wrong place ☹️ which makes me feel so bad. If you know that is happening make it clear in all your communication.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
such a very good experience!
the locker is very close to the train station

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Easy and fast to use! We missed the right adress, and we were almost late for a train, but very kind operator helped us and opened place were we were by mistake, so we finished everything on time. If I can, I would rate you with 10!

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Easy location a couple of minutes walk to the train station.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
There is no 24hr support available. I had a difficult time entering the facility and tried calling on the 24hr number and chose English as the language to communicate and no one picked up the call. It was early in the morning and I felt stranded and without help.
Thankfully the cleaning staff was of help and was able to help me navigate the system. The locker sizes are good and easy to use. But the false promise of 24hr support has left very mixed feelings for me.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Easy to use.
Easy to find.
Hassle free instructions.
Close to the station.
Best if the storage was actually within the train station.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Great location, though they charged me by mistake, I got the refund finally.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Everything went well, the instructions were clear, but perhaps not as accessible for older people less familiar with automated procedures via the internet.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Lock & Enjoy offered clear and intuitive instructions. I left my luggage there while I explored Santa Justa, free to do so without worrying about it.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
Best Location
The experience was seamless and we could extend the timings with ease and the rates were reasonable as well. Overall a very good experience.

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
very convenience place to store luggage, easy access and easy understanding, but we found another English speaker customer could not open her locker

Reply from LOCK & enjoy! Luggage Storage - SANTA JUSTA
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