KINTO US Reviews 112

Car lease from Kinto via Knowles through the NHS leasing service.

Generally whilst I had the car they were ok. However on collection I returned the car with very minor damage. So slight I didn't bother to get it repaired as it was obviously fair wear and tear.

The damage was evaluated on the same day it was collected and the evaluator told me it was probably fine.

I then received a bill of just under £900, that they refused to reconsider, and had no way to appeal. As it is via the salary sacrifice scheme it is taken directly from my wages.

The damage was so minor the person who assessed it said it probably wouldn't meet charging criteria, and the amount charged for fixing this damage is obviously ridiculous.

Clearly this is how Kinto make their money, by ripping people off when they can.

Never get a car through Kinto, however cheap as they will make money by inflating damage costs at the end. Con artists.

I have used them many times with no problems but I drove 25 miles to pick up a car but the app would crash when trying to open the car. Contacted support and rebooted phone and reloaded the app but both my wife and I couldn’t open car. Support could not remotely open the car too.

No other cars available so now have no car and had to spend $100 in uber to travel to and from the Toyota garage.

Have to now wait for the $400+ refund plus the $200 that they also take a hold on.

Dreadful service. Told one thing by car inspector then charged over £600 would not recommend this company. Judging by their low score I am not the only one!!

Absolutely unacceptable experience with Kinto.
The vehicle provided was in poor condition — not properly cleaned and clearly not prepared to a reasonable standard. For a service associated with Lexus, this was extremely disappointing and far below expectations.
The fuel card did not work, which meant I had to pay out of pocket. When requesting a refund (for a very small amount), I was then asked to provide personal bank statements. This is completely unreasonable and unnecessary for such a basic reimbursement, and raises serious concerns about their internal processes and customer trust.
The overall experience felt disorganised, inconvenient, and poorly managed. What should have been a simple, seamless service turned into a frustrating process from start to finish.
Given this experience, I would not recommend Kinto to anyone, especially considering the standard you would expect when this service is linked with a brand like Lexus.

I would NOT recommend anyone to use Kinto to lease their vehicle through, I had my vehicle on the road for 4 and a half years and gave it back with a small dent and a stone chip both of which were hardly noticeable and they charged me £240. I was also told I couldn't purchase the vehicle because it was going straight to the action so I don't even think they will fix the marks they are charging me for.

Awful customer service. I have been going around in circles trying to sort a payment that was taken from my account without being notified for over a year and still haven’t seen that money. Useless company don’t use them. I’d rather walk

Your company is rubbish and not verying good
Service and don’t no how to look after customer . And not happy at all with your service.

DO NOT TRUST Kinto car rental service as they are a complete scam. They disable your vehicle and try to charge you for late returns. Then when you show them photographic evidence of the vehicle not operable to return they will suspend your account permanently. STAY as far AWAY from them as you can so you don’t become a victim to their scamming ways.

So disappointing, 6 days later, and still waiting for my application to be approved, have phoned twice, emailed twice, have provided my drivers license number, home address and credit card, starting to thinks it is a scam, my personal car needs repairs and I need to get to work each day, living in rural Vic KINTO is my only option.

I had an outstanding experience with Siobhan. She spent about 30 minutes on the phone with me, patiently helping me resolve an online login issue so I could order my new car. She explained everything clearly, was extremely friendly, and offered valuable advice throughout the process. Her support and professionalism made the whole experience smooth and stress free.

A big thank you to Siobhan for going above and beyond, genuinely a five-star service!

The absolute worst experience I have ever had. Almost resorted to calling the police due to lack of support and customer service. We hired a car to be picked up after 11pm. By 11:30pm, we were still unable to access the car as their app was not working. We called customer service and their advice was to delete the app and reinstall, to which we did. It did nothing so we called again. At this point it was almost midnight. After some attempts at trying to open the door, he simply stated we had to walk over to a different car park for a different car as the car that we hired and paid for specifically was not working. He showed no empathy or remorse for the situation we were in and did not apologise once. After he advised us that the only car available was in a different parking lot, he put us on hold without even letting us know. We walked 20 minutes at 12am in the freezing cold weather to get access to a different car. We waited until 12:30 and this person did not remove himself off hold. We had to end the phone call and call from a different number to see if he would pick up, to which he did. He then advised us that no cars were available, even at the carpark that HE TOLD US TO GO TO. At this point, I had become extremely frustrated and stated I would be reporting this to the police because their lack of service, support and general ability to help was completely absurd. He then advised a car was available and in less than 5 minutes he opened the car for us. This situation was absolutely insane and I will be reporting this to Victorian Consumer Affairs. Please save yourself the stress. I cannot emphasise this enough. This company is completely useless at providing service to their customers. I will NEVER be booking with them again and I will tell everyone I know not to either.

In Australia Kinto is useless. At first their app didn't work and was impossible to download, then when I managed to finally install it (days later) it wouldn't recognise the account that I created, despite resetting the password multiple times. Customer service was non existent and the vehicle that I had booked was not able to be collected. Avoid at all costs.

Terrible service they claim to be using some AI that cant even tell the difference between a drivers licence and my face the only hire car mob in charter towers and there stupid program won't let me join there members to hire a car so if something does happen to me out her it's on you bunch of asholes as you said you would call me back and never even bothered to ring me waste hours of time on the phone with them they send me a form that staits they only accept certain types of people I don't recommend this mob to anyone at all.

From start to finish Kinto provide the worst Customer Service I have ever experienced. They don't care about their customers, they only care about making money. They are rude, inflexible and unreasonable. I will never lease a car with them again.

Went to pick up car. Couldn't believe my eye's. The car was literally Covered in Possum's Pee.. The smell was that overwhelming i had to sit across the road from the Car. After being on the Phone for 35,Minutes I was able to Swap to another Vehicle with the Same Problems. When I arrived at Work my Colleague's asked what was all over the Car.? Absolutely Disgusting.'' Both Car's Parked under large Leopard Trees. Pod Dings all over the roof with Possum's Pee over Both Car's..

Terrible rip off experience from Kinto Netherlands. Website says they will charge 0.18€ for extra kilometres at the end of contract but sent us a bill of 500€ in the middle of the contract. On being questioned they mentioned it’s an estimation and is mentioned somewhere in their terms and agreements which they clearly know people don’t read. So a clear scam to rip off extra money from their customers. They made us sign a hard copy where terms and agreements was a website link.

I really wish I would’ve read the reviews before renting from them. I wouldn’t have rented such a rip off and you can’t even speak with anyone charge me an extra $379.04 miles that I didn’t even go over. So I basically paid $800 for a week. I worked for them all day and night.

Despite my attempts to resolve this directly, the company has failed to address my concerns, and I believe the charges are in violation of the BVRLA's Fair Wear and Tear guidelines.
I have been charged a total of £440.00 for damages, which I contend are normal wear and tear on a vehicle that was well maintained. The charges are broken down as follows:
* Near Side Wheels and tyres Scuffed
* Near Side Door front Dent - Inspection Notes: Dent paint damage
* Near Side Door rear Dent - Inspection Notes: Dent paint damage
* Off Side Door rear Dent
* Front Bumper Front Previous paint repair - Inspection Notes: Dirt in paint/rippled
I have two specific points of contention regarding these charges:
* I had a previous scratch on the front bumper which was repaired through the company's insurance, not by me. The inspection notes state "dirt in paint/rippled," which suggests a fault with the repair carried out by their chosen repair shop. It is unjust to hold me responsible for the quality of a repair I had no control over.
* The other noted damages, such as scuffed wheels and small dents, fall within the expected range of normal wear and tear for a vehicle of this age and usage. My assessment, supported by several experienced colleagues, is that these charges are an overcharge for normal use.
.

The fair wear and tear policy is a bit of a joke the worst out of all the lease company's I've used had one mark on the bumper and a couple of fine light scratches on the lacquer and have to do fork out money for it what do you expect for 3 years. The money doesn't bother me its the principal of the thing its just penny pinching so be aware if you lease a car off Kinto if its not in the same condition you received it be prepared to fork out a lot of money

Stay away there trick is to inspect and collect the same day so you have no chance of having any work done
DONT USE THEM