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JUCY Campervan & Motorhome Hire Reviews 

1,120
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant mechanical problems, extremely worn-out campervans, and poorly functioning equipment such as broken fridges or unusable gas bottles. Travelers explained that older vehicles often leaked exhaust fumes, featured damaged camping gear, or suffered from dangerous steering issues. Some reviewers were happy with the friendly staff members and smooth vehicle pickup processes at the branches. Consumers also noted that certain campervans were comfortable to drive, easy to handle, and well-equipped for their road trips. People appreciated the helpful assistance provided during airport shuttle transfers and initial route planning.

What people talk about most

Product

Users describe widespread dissatisfaction regarding the poor overall quality and condition of the vehicles... See more

Service

People report negative experiences with service, highlighting unfulfilled promises and severe communication... See more

Quality

Customers had negative experiences with quality, pointing out that vehicles were old and poorly maintained.... See more

Staff

Reviewers share mixed feedback about staff, with many praising friendly and helpful team members who made... See more

Customer service

Customers consistently note negative experiences with customer service, describing support as unhelpful,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had an electrical failure on our big Kahona Camper, without electricity for 4 days, not satisfied with the refund we got. Dissapointed! Headquater. When we got it fixed, changed the whole electr... See more

Company replied

Rated 3 out of 5 stars

The reviews here are generally very negative, but my experience was not that bad. Yes, they are a little shambolic, don't answer that rapidly, but their vehicles are not all bad. Mine was a "Condo" c... See more

Rated 3 out of 5 stars

If you have three people DO NOT rent the chaser. The middle seat in the front is very uncomfortable. It should not be advertised as being for three. Thankfully we were able to trade it in for a condo... See more

Company replied

Rated 3 out of 5 stars

We hired a Star RV Polaris van for a 12 day trip around SW Western Australia. Mechanically the vehicle generally went OK except for 1 night when it would not start or lock at all. Fortunatel... See more


Company details

  1. Recreational Vehicle Rental Agency
  2. Car Leasing Service
  3. Car Rental Agency
  4. Mobile Home Rental Agency

Written by the company

JUCY is an award-winning campervan hire and car rental company with over 25 years of experience helping adventurous travellers hit the open road. Founded in Auckland, New Zealand in 2001, we've grown from a small fleet of 35 rental cars into one of Australasia's most recognised and trusted road trip brands, with a fleet of more than 2,000 vehicles and counting. Whether you're a solo explorer, a family who loves travel, a couple chasing coastlines, or a group of friends on a budget adventure, JUCY offers affordable campervan and motorhome hire options to suit every kind of road tripper. Our iconic green and purple vehicles are kitted out for comfort, with sleeping, cooking, and storage all taken care of, so all you need to bring is a sense of adventure. With branches conveniently located at major airports across Australia and New Zealand, picking up and hitting the road has never been easier. In Australia, you can pick up and drop off at six locations: Cairns, Brisbane, Melbourne, Adelaide, Sydney, and Perth. In New Zealand, we have branches at Auckland Airport, Christchurch Airport, and Queenstown Airport. One-way rentals are available between all locations, giving you the ultimate freedom to plan your own route on your own terms. At JUCY, the journey is the destination. From the tropical far north of Queensland to the rugged coastlines of the NZ South Island, we're here to give you the green light to make memories that last a lifetime. Book online today and find your happy on the road.

JUCY Condo: 4 Berth Campervan

Written by the company

Stand-up comfort, built for road trips.
The JUCY Condo sleeps 4 in full stand-up height, with an onboard toilet, 240V power, and everything you need for your roadtrip buddies and gear. Unlimited kilometres, full kitchen, and 24/7 roadside support included on every hire. Available in both Australia and New Zealand.

Book with confidence

24/7 road trip support

Our crew's on call day and night, so your roadie never skips a beat.

Contact info

JUCY Best Price Guarantee

Book direct with JUCY for the best rates in Australia and New Zealand.

2.8

Average

TrustScore 3 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(1,120)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

First Time Solo Van Hire…

Hiring a Jucy van ticked off all my requirements for a mature-aged, first time van-lifer. The 4 night trip around far north Qld to assist a friend with a house move was perfect to try the solo van-lifer life!

25 August 2026
Unprompted review
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

You've officially earned a permanent seat in the JUCY front row. Thanks for the shoutout Di!

Rated 1 out of 5 stars

We hired a Suzuki swift from Queenstown…

We hired a Suzuki swift from Queenstown NZ
The car was old and it was of poor quality
Rust, front bumper cracked and chips and dings throughout the exterior
Nice young guy serving us but
They were understaffed when collecting the car and it was a long process
I regularly hire cars on my holidays but I would definitely not recommend this brand

30 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

Hi Nicole, we're sorry to hear the vehicle wasn't presented the way you expected. We will use this review to improve. Thank you again.

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, pick up shuttle service from and to airport made it super convenient
First time we used their service and will be our go to from now on. Highly recommended

19 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

Consider this printed out and stuck on the staff room wall. Thank you Kome!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, easy check in/out

20 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

You just made someone's whole week. We're sharing this with the crew right now! Thanks Franzi!

Rated 5 out of 5 stars

Judy Van very well equipped and…

Judy Van very well equipped and mechanically well maintained.
Staff were sensational both ends of the trip. Very reasonable rates as well.

27 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

Your JUCY van sounds like it was a great travel buddy. Thanks for the shoutout Paul!

Rated 5 out of 5 stars

good for one way trip

good for one way trip
queenstown dropoff no longer at airport
Roger helped out by transporting me to airport outside jucys opening hours
a big thank you!

22 August 2026
Unprompted review
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

We'll be passing this straight on to Roger from the Queenstown team. They're going to be beaming. Thank you!

Rated 5 out of 5 stars

From the very start the process has…

From the very start the process has been very simple to arrange hiring and the staff have been very helpful and friendly I have had a great experience thank you

21 August 2026
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

Our JUCY team works hard to make your trip awesome, and reviews like this make it all worth it. Thank you!

Rated 5 out of 5 stars

Exceptional staff

The staff when you first get to juicy are really polite and friendly,They make the check in process fast and efficient,so that your on your adventure as quick as possible.
The vehicle that I had was clean and ready to roll,and was a good quality van.

22 August 2026
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

Thank you for the kind words. We'll be smiling about this one all day.

Rated 5 out of 5 stars

Super easy and convenient as it has…

Super easy and convenient as it has everything you need. Staff were very friendly and helpful during handover and drop off

7 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

This deserves purple and green confetti. Actual JUCY confetti. Thank you!!

Rated 5 out of 5 stars

Nice easy car rental

It was super quick and easy to rent a car. The car was nice and clean and it was overall a really quick experience. Typically with car rental companies there always some sort of 'gotcha', but there weren't any with Jucy. The insurance was reasonably priced.

17 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

Certified JUCY legend right here. Thank you!

Rated 5 out of 5 stars

Ease of setup and drivability

Ease of setup and drivability. I’m 183cm tall and I fit easily in the smallest van. It was a 2003 van but everything worked.

14 August 2026
Unprompted review
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

Well, this just made our whole week. Thank you for the JUCY love!

Rated 5 out of 5 stars

Good staff!!

14 August 2026
Unprompted review
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Reply from JUCY Campervan & Motorhome Hire

Cue the happy dance. Thanks for the 5 stars! We're blushing (and we're bright green, so that's saying something).

Rated 5 out of 5 stars

Great van experience!

Great van, really easy and comfortable to drive. Loved the cozy lighting in the evening!
This is my second van with JUCY and I would definitely recommend it.
Registration process is smooth and when you drop off the van, they don’t rush you to leave, you can chill there for a bit until you figure out where to go

12 August 2026
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

You + us = a match made in road trip heaven. Thanks for the kind words!

Rated 5 out of 5 stars

Great experience!

I had a really good experience overall. The customer service was friendly and helpful, and the pickup process was quick and easy. The car was clean and well presented when I picked it up, which made the whole experience even better. Everything was straightforward and efficient, and I would definitely use the service again.

11 August 2026
Unprompted review
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

We're not crying, we're just extremely hydrated with happy tears. Thanks for the review!

Rated 5 out of 5 stars

Incredible staff

Once we received the campervan, the staff was incredibly helpful in helping to plan our roadtrip, offering honest and valuable opinions regarding different destinations. He also was thorough in his instruction and explanation of how the campervan works. While I don’t exactly remember how to spell his name, the gentleman in Auckland whose name started with a K was so kind and we are grateful to him for helping make our trip to New Zealand as wonderful as it was!

1 August 2026
Unprompted review
JUCY Campervan & Motorhome Hire logo

Reply from JUCY Campervan & Motorhome Hire

You've officially earned a permanent seat in the JUCY front row. Thanks for the shoutout!

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