Johnson & Perrott Ltd Reviews 

3,214
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, making interactions pleasant and straightforward. Many highlight the exceptional customer service, noting the team's willingness to go above and beyond to ensure satisfaction. People appreciate the smooth and efficient processes, from initial contact to vehicle purchase or service, contributing to a positive overall user experience. However, some customers also noted significant inefficiencies and a lack of resolution during service appointments, including long waiting times and issues not being addressed. Some people were dissatisfied with the communication, reporting instances of unreturned calls, being hung up on, or not receiving clear explanations regarding service decisions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as excellent... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as excellent and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always,great customer service from Peter Punch who went out of his way to start work early on a saturday morning to facilitate us collecting our new car. And the great piece of mind buying a prem... See more

Company replied

Rated 5 out of 5 stars

The minute we walked in the door we were treated with respect. Attention to detail was outstanding. Everything was explained nothing left out. Conor Dinneen dealt with us. He was so attentive. Conor... See more

Rated 5 out of 5 stars

We recently had our car serviced at Johnson and Perrott Volvo. Excellent experience from start to finish, with friendly professional staff. A pleasure to deal with. We would not get our Volvo service... See more

Rated 5 out of 5 stars

Went into upgrade our car in October. J&P threw on a great Kia Open Day where we found the model of our dreams. Con and Jake made the process easy throughout, making our options clear, and supporting... See more

Company replied


Company details

  1. #1 of 1 best companies in Car Dealer
  2. #1 of 1 best companies in Auto Body Shop
  3. #1 of 2 best companies in Car Service
  4. #1 of 1 best companies in Leasing Service
  5. #1 of 1 best companies in Used Car Dealer
  6. #1 of 1 best companies in Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(3,214)

429 reviews in the last 12 months

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Rated 3 out of 5 stars

I was disappointed because I brought my…

I was disappointed because I brought my car in at 1.40pm for 2.00pm appointment. When I returned to collect my car at 4.00pm it was still in the car park untouched.
I then had to wait until 5.15 pm before i got the car back then had to ask for the car to be washed? Happy with the works could be better with the time

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Johnson and Perrott Douglas have a very…

Johnson and Perrott Douglas have a very bad service department. Our Kia was under warranty and due a service late 2025. Because of the shocking communication from the service department and the unavailability of dates for servicing the car, we eventually got car serviced but it wasn’t until a few months later. I was told by a staff member in Douglas, not to worry about going beyond the service dates as the warranty would still be good. A sensor acted up recently and now Kia won’t cover it under warranty because of service dates. Will never support this company again.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Reception staff friendly and helpful

On arrival I was greeted by very friendly staff. Advised me to park up and they would contact me when service was done. I had driven from Waterford that morning, en route a light came on indicating pressure in tyres needed attention. I stopped twice to fill up….though not too sure I was filling or emptying !
I wasn’t too concerned as I imagined the Service would address this issue. On collecting the car I paid the agreed amount. Was disappointed though as when I turned the car on the tyre pressure warning indicator was still showing …I returned to reception only to be told I would have to pay another €70 to correct this!
I wasn’t confident enough to drive off without having it done so had to pay up.
Just a small point. I previously owned a few Toyota RAV 4 cars, downsized to this MG. Whenever I took them in for a service they always gave the car a clean!

30 June 2026
Rated 5 out of 5 stars

Five-Star Service Thanks to Shane Galvin

I recently had my car serviced at JLR Johnson & Perrott Cork, and the experience was excellent from start to finish. Shane Galvin was fantastic to deal with—professional, friendly, and always willing to go above and beyond to make sure everything was taken care of. The service was seamless, communication was excellent, and I left feeling like a valued customer. Highly recommend Johnson & Perrott Cork, especially if you're dealing with Shane.

15 July 2026
Rated 5 out of 5 stars

Excellent Service Experience

We recently had our car serviced at Johnson and Perrott Volvo. Excellent experience from start to finish, with friendly professional staff. A pleasure to deal with. We would not get our Volvo serviced with anyone else.

15 July 2026
Rated 1 out of 5 stars

The JnP Mahon is not a great place

The JnP Mahon is not a great place. I’ve bought my MG there and the after sales has been a nightmare from day one. For a service they’ve unnecessarily made me wait over the time window and the car wasn’t even washed! You would think when you pay north of 500 euros for a service they’ll provide some decent level of service. I’ve had Skoda/ Volkswagens before and Noel Deasy and Blackwater motors are fabulous places for after sales.

15 July 2026
Rated 5 out of 5 stars

The minute we walked in the door we…

The minute we walked in the door we were treated with respect. Attention to detail was outstanding. Everything was explained nothing left out. Conor Dinneen dealt with us. He was so attentive. Conor sorted everything for us. Excellent customer service.

15 July 2026
Rated 5 out of 5 stars

Real customer service, from real people..

As always,great customer service from Peter Punch who went out of his way to start work early on a saturday morning to facilitate us collecting our new car.
And the great piece of mind buying a premium product ,from a well established and well run dealership.
Thanks again to all the team at j&p.

15 July 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thats great to hear, thanks for the business and the 5 star review :)

Rated 5 out of 5 stars

Very pleasant reception staff

Very pleasant reception staff. Service carrried out in the timeline specified. Very happy.

9 June 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks for the review Marian

Rated 5 out of 5 stars

As always my experience with Volvo…

As always my experience with Volvo centre cork is great. Had my car booked in during the month of June with a problem that turned out to be the charger. Ian as always is very professional to deal with. Following day met the mechanic and Seamus again highly professional. Well done to all involved. Volvo are lucky to have you on the frontline.
Paul Ahern

23 June 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thansk Paul. Your business and 5 star review are much appreciated :)

Rated 5 out of 5 stars

Second time buying a car from J&P

Second time buying a car from J&P; this time from their Douglas dealership.

Same excellent service and quality as Mahon.

Andrew was very informative and helpful throughout, as were the other staff I dealt with through the process.

15 July 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thats great to hear, thanks for the business and the 5 star review :)

Rated 1 out of 5 stars

You were asked to fix an engine fault.

You were asked to fix an engine fault.
You fix something separate to the issue.
You did not know how to fix the engine fault, but suggested we book the car in again, as you were very busy!
Unbelievably poor service.

15 July 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Very sorry to hear this. We shall investigate to better understand what went wrong during your visit.

Rated 5 out of 5 stars

Great service

Time flexibility services and stuff very understandable

15 July 2026
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Thanks for the 5 star review Glodi :)

Rated 5 out of 5 stars

Got my Defender serviced last week and…

Got my Defender serviced last week and I must say I was so well looked after. I deal with Barry at service and he is a real gentleman and great at his buisness.A taxi brought me back to work while the service was being done. The service was first class.I was delighted.
Paddy O Reilly

6 July 2026
Unprompted review
Johnson & Perrott Ltd logo

Reply from Johnson & Perrott Ltd

Great to hear, thanks for the 5 star review :)

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