Johnson & Perrott Ltd - Opel & KIA Reviews 609

TrustScore 4.5 out of 5

4.5

Douglas Road, Douglas, T12 E373 Cork, Munster, IE


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very professional staff who pay great attention to detail. The service was completed in an afternoon and my car was washed before it was returned to me. Prior to the service, Jason at the reception n... See more

Company replied

Rated 5 out of 5 stars

My service was carried out professionally. Unfortunately it did not suit me for some weeks, but was dealt with professionally. On the morning of service I was accommodated with a most pleasant lad dr... See more

Company replied

Rated 5 out of 5 stars

Collected a new Kia sportage from J&P Douglas rd and have to say the team were great to deal with. Test drove on a Monday and had the car by Saturday. Andrew Leamy was very professional and helpful in... See more

Company replied

Rated 5 out of 5 stars

Car Maintenance Full yearly service January 2026 Purchased car January 2025. A full service, valeted and washed. Brand New. Absolutely delighted with Cillian and team Special thanks to Con who... See more

Company replied


Company details

  1. #1 of 1 best companies in Car Dealer
  2. #1 of 1 best companies in Auto Body Shop
  3. #1 of 2 best companies in Car Service
  4. #1 of 1 best companies in Leasing Service
  5. #1 of 1 best companies in Used Car Dealer
  6. #1 of 1 best companies in Van Rental Agency

Written by the company

Founded in 1810, Johnson & Perrott Motor Group is one of Ireland’s leading motor retailers. The Group has interests in vehicle hire, motor dealerships and fleet management. The Group has X4 Dealerships situated on the Bandon Road, Bishopstown, on the Douglas Road and in the Mahonpoint Retail Park, all in Cork City. We have 9 leading car franchies: CUPRA, Jaguar, KIA, Land Rover, MG, Opel, Peugeot, SEAT and Volvo, including the Opel & Peugeot commercial franchises. Additionally, the Douglas Road dealership is home to an extensive CSS approved Bodyshop and an authorised aftercare centre for Mercedes small commercials.


Contact info

  • Douglas Road, Douglas, T12 E373, Cork, Munster, Ireland

  • 0214916300

4.5

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional with great attention to detail.

Very professional staff who pay great attention to detail. The service was completed in an afternoon and my car was washed before it was returned to
me. Prior to the service, Jason at the reception noted any concerns I had about the car. He explained that they would phone me if there was any extra work required so that there would not be any unexpected expenses. Thank you for a very positive experience.

31 March 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Great to hear, thanks for the business and the 5 star review :)

Rated 5 out of 5 stars

My service was carried out… professionally and to my satisfaction

My service was carried out professionally. Unfortunately it did not suit me for some weeks, but was dealt with professionally. On the morning of service I was accommodated with a most pleasant lad driving. I got back later with a colleague of mine. Thanks for that

11 March 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Delighted to hear you had a good experience with us, thanks for the review.

Rated 5 out of 5 stars

New Kia K4

Good stuff and professional service

11 March 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thanks for the great feedback, it means a lot to the team. We’re glad everything went smoothly for you.

Rated 4 out of 5 stars

Staff were informed and efficient

Staff were informed and efficient. Good communication throughout the car purchase.
Still waiting to receive Supervalu vouchers which is disappointing. Shouldn't have to get onto them regarding this.

11 March 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thanks a million for your review — delighted to hear you had a good experience, and we’ll take your feedback on board.

Rated 5 out of 5 stars

Service personnel were great to deal…

Service personnel were great to deal with and friendly and very professional. Thanks

23 February 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thanks for the great feedback, it means a lot to the team. We’re glad everything went smoothly for you.

Rated 5 out of 5 stars

Thank you Andrew!

Collected my new KIA EV5 last month. From start to finish Andrew was most helpful, professional & so accommodating. His knowledge of the KIA brand is outstanding. An overall fantastic experience

24 February 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thanks a million for your kind words — we’ll be sure to pass this on, they’ll be delighted.

Rated 5 out of 5 stars

Kia EV5

Dealing with Peter, was a pleasure from the day I visited the showroom to when Kia Ev Roadshow arrived at Johnson & Perrott Douglas to collecting my new EV 5.

9 March 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Really appreciate you sharing this — we’ll be sure to pass your comments on to the team. Enjoy the new car and safe driving.

Rated 5 out of 5 stars

Good service

Good customer service, Timely, high standard, didn’t try to upsell anything

11 March 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Many thanks for the feedback — great to hear you had a positive experience with us from start to finish.

Rated 5 out of 5 stars

Donagh Cremin was a pleasure to deal…

Donagh Cremin was a pleasure to deal with and listened to my requirements

19 January 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Great to hear — we’ll be sure to share this with him, he’ll be delighted.

Rated 5 out of 5 stars

Outanding service

Outanding service. My car was collected from my house and driven to Cork, serviced and returned the same day.

10 February 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thanks for your review — glad to hear you had a positive experience from start to finish.

Rated 5 out of 5 stars

Purchasing my new car

The staff were excellent from the first minute I walked through the front door to the minute my new car was delivered to me. I would have no problem recommending Johnson and Perrott to anyone.

11 March 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Delighted to hear you had a good experience with us, thanks for the review.

Rated 5 out of 5 stars

Fantastic staff

Staff are fantastic

11 March 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Many thanks for the feedback — great to hear you had a positive experience with us from start to finish.

Rated 5 out of 5 stars

Collected a new Kia sportage from J&P…

Collected a new Kia sportage from J&P Douglas rd and have to say the team were great to deal with. Test drove on a Monday and had the car by Saturday. Andrew Leamy was very professional and helpful in sorting out my purchase. Highly recommend this dealership.

7 March 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Great to hear — we’ll be sure to share this with him, he’ll be delighted.

Rated 5 out of 5 stars

I was so delighted with J&p recently

I was so delighted with J&p recently
On the 10th & 18th of Feb Johnson & Perrot took my car in for a service while they had my car.
I was given a car by them , they are so professional staff are so accommodating they went above & beyond for me & I was so grateful

10 February 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thank you — reviews like this make a real difference to our team. We’re always here if you need anything in the future.

Rated 3 out of 5 stars

too understaffed

too understaffed
takes forever to get an appointment
no one answers the phone
expectations about timing for not set correctly
overall service of car was fine but more trouble than it needed to be

12 February 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Very sorry to hear this, it is an exceptionally busy time of the year but it still should not impact our customer service. Sorry for any inconvenience.

Rated 5 out of 5 stars

Car Maintenance Full yearly service

Car Maintenance Full yearly service
January 2026
Purchased car January 2025.
A full service, valeted and washed.
Brand New.
Absolutely delighted with Cillian and team
Special thanks to Con who looked after all queries, once again.

12 January 2026
Unprompted review
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thank you — we take great pride in our customer service, so this review means a lot.

Rated 1 out of 5 stars

Awful service

Awful service - brought my car in for the usual service at 9am waited and waited for the text to say it was ready nothing. At 5pm I called and spoke to a rude woman who said someone would call me back and they didn’t. I got the it’s ready text at 5.30 they close at 6 not sure who could get to Douglas in 30 minutes at that time!

Had to collect it the next day no apology or anything and unlike every other dealers service I have had previously they didn’t even give the car a clean and it’s set me back 350 euro

5 February 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your recent service experience with us did not meet your expectations.

We understand how frustrating it must have been to wait for an update on your vehicle and then receive the collection notification so close to our closing time. We are also disappointed to hear about the communication you experienced when contacting our team, as this is not the standard of customer service we aim to provide.

Your comments regarding the lack of a vehicle clean and the overall experience have been noted and will be shared with the service team so we can review what happened and improve going forward.

If you would like to discuss your experience further, please feel free to contact us directly at 021-4916300 or by email to marketing@jpmg.ie , as we would welcome the opportunity to speak with you and address your concerns.

Thank you again for your feedback.

Rated 5 out of 5 stars

Excellent Kia Dealership.

It was a pleasure to deal with John, Peter & Jake in J&P, Douglas Road. They were helpful and efficient at all times and the whole purchasing process was smooth and stressless. I can certainly recommend J&P, Douglas for car purchase.

16 January 2026
Johnson & Perrott Ltd - Opel & KIA logo

Reply from Johnson & Perrott Ltd - Opel & KIA

Thank you for the lovely review and for choosing your new vehicle with us. Wishing you many enjoyable and safe miles ahead!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look