Huws Gray Reviews 

1,704
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff for their friendly approach. Many people highlight the efficient delivery service, noting quick turnarounds and prompt arrivals. Drivers are frequently mentioned for going above and beyond, accommodating specific drop-off requests and assisting with loading. However, some customers noted issues with delivery communication, experiencing unexpected arrivals or no-shows without prior notice. A few also mentioned receiving products with quality concerns, such as warped timber, broken slabs, or damaged materials.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast delivery times and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of placing orders online and... See more

Service

Clients share positive opinions on service, with many reviewers praising the helpfulness and friendliness of... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as great, top quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more

Company replied

Rated 5 out of 5 stars

We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!

Company replied

Rated 5 out of 5 stars

My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Landscaping Supply Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,704)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic friendly efficient service

Fantastic friendly efficient service. I ordered online and it was there waiting for me, no waiting. The staff were lovely especially so with my young grandson. Will definitely use again.

29 July 2026
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Reply from Huws Gray

We're so happy to hear you had such a positive experience with our efficient service and lovely staff.

We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you and your grandson back again soon!

Rated 5 out of 5 stars

Recommended.

Helpful, knowledgeable staff, delivery driver was very helpful and courteous. Good communication.

29 July 2026
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Reply from Huws Gray

We are so pleased to hear that our staff was helpful and knowledgeable, and that our delivery driver provided such courteous service.

We truly appreciate your positive feedback regarding our communication!

Rated 5 out of 5 stars

Great price

Great price, good product

27 July 2026
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Reply from Huws Gray

We're so glad you found our product to be a great value and good quality.

We appreciate your positive feedback!

Rated 5 out of 5 stars

Great service

Grey service, good prices for topsoil and compost and delivery was great.

23 July 2026
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Reply from Huws Gray

We're so happy to hear you had a great experience with our service, pricing, and delivery!

We appreciate your kind words.

Rated 5 out of 5 stars

Ordered timber arrived first thing the…

Ordered timber arrived first thing the next day. Delivery driver was fantastic ,please pass on my thanks

23 July 2026
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Reply from Huws Gray

We are so pleased to hear that your timber order arrived promptly and that our delivery driver provided excellent service. We will certainly pass on your kind words to them.

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good service ,Friendly and…

Good service ,Friendly and helpful,Excellent

27 July 2026
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Reply from Huws Gray

We're so glad to hear you had such a positive experience with our service.

Your kind words are truly appreciated!

Rated 5 out of 5 stars

Excellent communication,delivery driver…

Excellent communication,delivery driver very polite and helpful.
Would definitely use again

27 July 2026
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Reply from Huws Gray

We're delighted to hear that you had such a positive experience with our communication and that our delivery driver was polite and helpful.

We truly appreciate your kind words and look forward to serving you again!

Rated 3 out of 5 stars

Ordering online and delivery were fine

Ordering online and delivery were fine, but the rebar left in my drive had about 10 years of rust on all of the rebar, not good. Had to use angle grinder with a wire brush attachment to clean off.

21 July 2026
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Reply from Huws Gray

We appreciate you bringing the condition of the rebar to our attention. We understand your frustration with the rust and the extra effort required to clean it.

We are reviewing our inventory processes to prevent this from happening again.

Rated 5 out of 5 stars

Great quality soil very helpful and…

Great quality soil very helpful and friendly delivery - would recommend

27 July 2026
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Reply from Huws Gray

We are so pleased to hear that you found our soil to be of great quality and that our delivery service was helpful and friendly.

Your recommendation means a lot to us!

Rated 5 out of 5 stars

The delivery was prompt

The delivery was prompt. Materials had to come from another branch and I was first drop. Driver was helpful, placing load where I wanted it.

22 July 2026
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Reply from Huws Gray

We're so glad to hear your delivery was prompt and our driver was helpful in placing your materials exactly where you needed them.

Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Great topsoil

Great topsoil.
Delivery driver was epic 👌
Fast delivery

27 July 2026
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Reply from Huws Gray

We're so happy to hear you enjoyed our topsoil and had such a positive delivery experience!

We appreciate your kind words.

Rated 5 out of 5 stars

Huw greys

In store very helpful, Newport Shropshire used. Prices usually competitive, delivery time good and drivers always helpful.

22 July 2026
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Reply from Huws Gray

We're so happy to hear about your positive experience with our Newport Shropshire store!

We truly appreciate your kind words regarding our team's helpfulness, competitive prices, and efficient delivery service.

Thank you for sharing your feedback.

Rated 5 out of 5 stars

Fantastic product and delivery

Fantastic product. Great delivery with a very helpful delivery driver.

27 July 2026
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Reply from Huws Gray

We are so happy to hear you had such a positive experience with our product and delivery service!

We truly appreciate your kind words.

Rated 5 out of 5 stars

Went out of their way to make sure…

Went out of their way to make sure quality of the wood planks were not warped. Thank you

25 July 2026
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Reply from Huws Gray

We're so glad we could ensure the quality of your wood planks met your expectations.

Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery driver so helpful. Highly recommended.

27 July 2026
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Reply from Huws Gray

We're so happy to hear you had an excellent experience and found our delivery driver helpful.

We appreciate your kind words!

Rated 5 out of 5 stars

Superb product Black Ice stones

Superb product Black Ice stones, easy online ordering, great updates as to my delivery within three days, Very Proffesional driver.
Totally recommended company. 👍

26 July 2026
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Reply from Huws Gray

We are so glad to hear you had such a positive experience with our Black Ice stones and our delivery service.

Your kind words are truly appreciated!

Rated 5 out of 5 stars

My order was processed quickly

My order was processed quickly, the plastic joist I received were true and the sizes were correct

21 July 2026
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Reply from Huws Gray

We're so glad to hear your order was processed quickly and that the plastic joists met your expectations for accuracy!

Thank you for your kind words.

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