From my first contact all staff were polite and very helpful. I placed my order with this branch because the closest one was unable to deliver. Never at any point did anyone comment on the distanc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
Company replied
I’m a homeowner who was let down by another supplier who’d pushed my delivery date by a week! The branch staff were so friendly and helpful. Andy at Derby ensured that the items were delivered on thei... See more
Company replied
Exceptional service!! I ordered a replacement paving stone in the morning & received a phone call at lunchtime saying that a colleague lived nearby & could drop it off on his way home from work that... See more
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Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
Asks customers to review
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Good product delivered on time.
3 August 2026
Ordered online on a Sunday evening
Ordered online on a Sunday evening, found required items easy on the web page. Easy transaction and collected goods first thing Monday morning
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Huws Gray
We're so glad to hear we delivered on time and our staff was helpful! We appreciate your kind words.
Great service
Great service, item was delivered within a couple of hours. Very impressive
3 August 2026
Reply from Huws Gray
We're so glad to hear you had a great experience with our service and that your item arrived so quickly.
We appreciate your kind words!
Easy to place the order
Easy to place the order, and arrived on time.
The delivery driver was very friendly and polite he's a credit to you.
3 August 2026
Reply from Huws Gray
We're delighted to hear that your ordering experience was easy and that your delivery arrived promptly.
We're especially pleased that our driver provided excellent service!
Buyer beware under filled top soil
I purchased the 500 liter top soil HBLTOP500 only to find it contained 380 liters. Huws Gray passed me onto the Rolawn the supplier who initially told me it was a 600 liter bag under filled to 500 liters. I measured the bag and shown all concerned that it was a 500l bag with soil 20cm under filled hence 380l. They then told me the under fill was due to settlement so the 380l was really 500 liters. It can't be both and the volume of 380l cannot be disputed its basic maths. The fact is the advert states that the amount is 500 liters and they are not supplying this amount to the customer. Disappointing as Huws Gray are happy with this and Rolawn admit no wrong doing so hence the review.
Order KCJ14774
18 July 2026
Unprompted review
Reply from Huws Gray
Thank you for sharing your experience and feedback regarding your recent topsoil purchase.
We understand your frustration with the discrepancy in the volume received and the subsequent communication with our supplier.
We are truly sorry that the product did not meet your expectations and that you feel your concerns were not adequately addressed.
We are taking your comments seriously and will be reviewing our processes with our suppliers to ensure product descriptions accurately reflect what customers receive.
Single item purchased but delivered in…
Single item purchased but delivered in a few days. Finishes off my patio. Delivery driver was pleasant & polite. Good value all round.
28 July 2026
Reply from Huws Gray
We're so happy to hear that your recent purchase arrived quickly and helps complete your patio!
We appreciate your kind words about our delivery driver and the overall value. Thank you for your positive feedback!
Good quality topsoil.friendly driver
27 July 2026
Reply from Huws Gray
We are so pleased to hear you were happy with the quality of our topsoil and found our driver friendly.
We appreciate your kind words!
Reply from Huws Gray
We're happy to hear that we were able to assist you efficiently and respectfully.
We appreciate your kind words.
Reply from Huws Gray
We're so glad to hear our delivery was efficient and our pricing met your expectations.
Thank you for your positive feedback!
Reply from Huws Gray
We're glad to hear that our collection process is easy for you.
We appreciate your feedback.
A good experience
Ordering was fairly straightforward, contact was efficient and delivery exactly as promised.
1 August 2026
Reply from Huws Gray
We're so pleased to hear that your ordering process was straightforward and that our communication and delivery met your expectations.
Thank you for your wonderful feedback!
Excellent service from point of contact until delivery.
From my first contact all staff were polite and very helpful.
I placed my order with this branch because the closest one was unable to deliver. Never at any point did anyone comment on the distance. In fact the driver who was very helpful and courteous said 'it was a straightforward journey.
My order was delivered in a timely manner and I was kept informed about the specific time of delivery.
Excellent service all round.
1 August 2026
Reply from Huws Gray
We are so pleased to hear about your positive experience with our team and the timely delivery of your order.
It's wonderful to know that our staff were polite and helpful, and that the driver made the journey straightforward for you.
We truly appreciate your kind words and are glad we could provide excellent service.
Great customer service!
Andy at Huws Shrewsbury has been super helpful and I subsequently spoke to someone else there to sort a refund (possibly Ian?) who also was very helpful. Will definitely use them again.
30 July 2026
Reply from Huws Gray
We are so pleased to hear about your positive experience with our team members.
It is wonderful to know that we were able to assist you effectively with your refund.
We truly appreciate your kind words and look forward to serving you again.
Reply from Huws Gray
We truly appreciate your positive feedback.
Reply from Huws Gray
We're so happy to hear that your order was delivered promptly and that you are pleased with the quality of our product!
Thank you for your kind words.
Reply from Huws Gray
We're delighted to hear your delivery was prompt and met your expectations.
Thank you for your wonderful feedback!
Reply from Huws Gray
We're truly happy to hear that our service was fast, friendly, and efficient for you.
Thank you for your kind words!
Building Supplies service at its best
The Team at Alford Huws Gray
the whole team are fantasic, always excellent professional customer service, they are friendly and supportive and nothing is to much trouble for them, whether its a delivery ***** and order***** or the service ***** everything is always 5 *****
A big Thank you to you all.
7 August 2026
Unprompted review
Reply from Huws Gray
We are incredibly grateful for your wonderful feedback.
It truly brightens our day to know that our team consistently provides excellent, professional, friendly, and supportive customer service. We are delighted that every aspect of your experience, from deliveries to orders and overall service, has been five-star.
Thank you for your kind words!
Reply from Huws Gray
We truly appreciate your positive feedback.
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