HPL Motors Reviews 

I purchased a BMW 2 Series from HPL Motors at the beginning of April 2026. At the time of purchase, I specifically made HPL Motors aware that the existing alloy wheels were in poor condition and needed refurbishing. I was assured that this would be dealt with, particularly as I had also purchased the additional alloy wheel cover.
Unfortunately, since buying the car I have contacted HPL Motors on several occasions trying to get this resolved. Each time I seem to be passed from one person to another, and even from branch to branch with promises that someone will contact me to sort the issue out, but nothing actually happens.
What is particularly frustrating is that I have been patient and have given them numerous opportunities to put this right, but I am still no further forward months after the purchase.
The problem isn't simply the condition of the wheels — it is the complete lack of after-sales support and follow-through. Once the sale was completed, getting anyone to take responsibility for resolving the issue is extremely difficult.
I would have expected much better customer service from a dealership of their stature, especially having paid extra for additional cover.
I am hoping and holding my breath that if i have to call upon my warranty the process improves.
Unfortunately, based on my experience, I cannot recommend HPL Motors and would strongly suggest potential customers to consider the level of after-sales support before usung them.
Very disappointing experience.

Kieran has made buying my first car so easy, and quick, absolutely no hassle and he’s kept me up to date with it all. All the cars are amazingly priced! Would highly recommend

Put a £500 deposit on a car but decided not to proceed so requested a refund which I was told would take up to 5 working days. Despite numerous phone calls I was told it was only processed yesterday a full month after my initial request. Be wary with this company and they could not explain the delay.

I do not hesitate to leave this review on the exceptional quality of service provided to us from start to finish by SARAH BENNETT at your Preston branch. From my very first enquiry to collection of my new vehicle Sarah's customer care could not have been bettered and her friendly and efficient assistance throughout was exceptional and I consider to be an absolute credit to your organisation. I consider Sarah went beyond the expected customer car and will most definitely contact Sarah again in the event of my next car purchase. Well done Sarah and many thanks for everything. What a star!

Allan has been absolutely incredible and extremely helpful from start to finish with purchasing my new vehicle at HPL Motors Wirral.
I'd recommend anyone to ask to Allan when looking for a new vehicle. Thanks a lot Allan - you've been a superstar!

Dealt with shaun Peter Tash and James outsanding service.
Customer service second to none highly recommend them,would definetley deal with them in the future.
Love our new car thanks for everything.

Nice and smooth experience made easy by Allan, recommend

Absolutely Amazing Experience With Nathan, Such an awesome guy, Just Came Back Because Of Him to Buy From HPL.

The whole car-buying process was incredibly smooth and honestly the least stressful car-buying experience I’ve ever had. Nathan R was really helpful throughout, answered all my questions and kept communication excellent from start to finish. He made everything clear and straightforward, which made my decision so much easier. I’d definitely recommend!

I came in to look at a car that I had seen online and Allan rang me and was really friendly and professional, there was no pushy sales talk and I came down the same day, the car was ready for me to test drive and Allan made the entire process really easy and stress free. I picked up my new car 2 days later and everything was perfect. Allan made me feel at ease and the atmosphere in the branch is so friendly. I would highly recommend and I will be returning when I'm due my next car, thank you 😊

*Under bonnet it was packed with fine sand up to 2-5cm thick build up in every groove, making it look like a construction site vehicle. Lot of dirt filled vaccume cleaner bag in 10 mins .
* A chipped windscreen was only rushed-fixed on collection day.
* The missing second key was withheld initially.
* Internal cleaning was botched with heavy scuffing throughout. Bad smell comingafter AC starts.
* I had requested to check 12v battery and was told its fine. by the look of it the never opened bonnet for alleged 120 point check. they couldn't have done any check with thick layer of mud on everything.
* Completely unacceptable level of preparation.

Craig was very professional and not pushy with the sale of our focus st-line throughout the whole process. He made sure we were happy at each stage of the process and we drove away happy customers!
We would definitely recommend this company 🙏

Dealt with Nathan Blake, very helpful and understanding, bought twice before from HPL Group, no problems everything very straightforward, didn't think twice about going back again. Thanks

Liars the lot of them ,i would give zero but there is not no zero so one it will have to be. DO NOT believe anything the sales staff say and watch out for SARA she is the biggest liar and actress i have ever come across she should be on a stage . Cars are not serviced only only 30 day warranty and you get nothing for a trade in . The worst car buying experience in my 47 years of car buying

Amazing experience thankyou to kamron and sirak for all your help definitely recommend 100%

Had terrific service from Alan ( HPL Bromborough) . Fantastic service, bought my car ,inside 10.minutes of arrival. I have known Alan for a good few years, nice to meet up with him again. I would highly recommend HPL, next time you need to change your car, pop in, & chat with Alan,you won't be disappointed.

From the moment we walked into HPL motors we experienced a form of customer service that’s difficult to find in 2026. The showroom was immaculate every car we looked at was presented in the best possible condition that I felt remiss to walk away without a purchase. Even though the car I went in to test drive was unavailable I found another beauty and from start to finish our sales rep Sirak of the Oldham branch made the experience more personal than just a transaction, I walked away feeling like I made a friend in Sirak and also drove away in my dream car , he even prayed with my family upon collection. Sirak you are an absolute credit to HPL and thank you so very much to the entire team at HPL for making the process so seamless ❤️

Nathan took care of me from stsrt to finish. He explained every step and was warm and friendly throughout my buying experience. Just the type of person you need on your team!

Seamless and effortless came to HPL as I was in desperate need as my lease was going back. I spoken to Alan quality guy went the extra mile and found me the finance for the car I wanted. Got all the touch ups done even got the car ready at such short notice. He is a asset to HPL Motors I hope we meet again for my next car.

Nathan was very patient, informative and handled the process well