HPL Motors Reviews 

4,326
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, honesty, and professional, non-pushy approach, often highlighting their extensive knowledge and exceptional customer service. The buying process is frequently described as easy, efficient, and stress-free, with many appreciating the quick turnaround and staff going above and beyond to ensure satisfaction. However, some people mentioned issues with the vehicles, including missing features, scratches, or MOT advisories. A few others also experienced communication failures, finance settlement delays, or unsatisfactory complaint resolution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing the overall process as smooth,... See more

Product

Clients share ambiguous opinions on the product, with many expressing satisfaction with their new cars,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing the entire process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HPL OIdham, The whole process from my first phone call to check if the car was still available to driving away was perfect. Adrian looked after us through the whole process, listened to what I was... See more

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,326)

444 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

Andy Anchor was spot on from start to finish. Great salesman who kept me updated throughout the whole process of part exchanging my old car and setting up a new car on finance.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Our new family car

Hi all! We met with Josh to buy our new family car. He was very accurate and helpful. Paperworks online after or meeting was only taken 20 minutes, may a little bit more, and we collected our car in the next weekend.⭐️⭐️⭐️⭐️⭐️

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Great experience with Arjun from HPL motors. We came in on Wednesday afternoon looking for a new car. By Thursday evening, I had driven away in a car I was so pleased with. Arjun helped us all of the way through the process providing advice, guidance and reassurance. There were a few hiccups while trying to get the sale through so quickly, but the team rectified them quickly. Special thanks to Arjun as well for valeting the car himself so that I could pick it up that very next evening. Would definitely recommend!!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Arrived today 25/07/26..to test drive a…

Arrived today 25/07/26..at HPL Preston.to test drive a car we had reserved..jack who was dealing with our enquiries greeted us ..asked if we'd like a coffee/ hot drink or water ...very helpful sorting out paperwork..took car for test drive ..all good ..bought the car ..a lovely Mercedes gla ...they had cleaned it inside and out to a high standard... altogether a great service ..quick easy and very helpful...thank you

25 July 2026
Unprompted review
Rated 5 out of 5 stars

HPL OIdham,

HPL OIdham,
The whole process from my first phone call to check if the car was still available to driving away was perfect.
Adrian looked after us through the whole process, listened to what I was looking for, gave advice and options. We would like to thank Adrian for all his help and will definitely come back without hesitation and highly recommend HPL Oldham

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Mathew was absolutely brilliant…

Mathew was absolutely brilliant knowledgeable about the car we were interested in friendly and super professional talking us through all stages of what HPL had to offer Negative side we had to walk across the showroom to meet the manager who was sat at his desk.Never had to do this before felt uncomfortable. There is no negotiation with the manager Dillan .We asked if they could drop the price by £500 which flatly refused (all this whilst Mathew was going back and forth to the managers desk again this felt uncomfortable)The manager didn't once approach our desk to apologise or explain why it was a flat refusal. Just left it to Mathew who kept his usual standard of proffesionalism throughout THANK YOU MATHEW if it wasnt for you HPL would have lost a sale. My personal experience with the manager being so aloof and superior left me feeling like our custom was not important to him. We have always changed our cars every 2 to 3 years but I am afraid we won't return to HPL

24 July 2026
Unprompted review
Rated 5 out of 5 stars

HPL MOTORS BROMBOROUGH…

From start to finnish from the receptionist friendly knowledgeable sales staff.
Easy exchange of vehicles hassle free
It was a pleasure to do business with Alan

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not come here

Do not come here, they are rip off cow boy dealers. They sell cars with advisories on them and will not pay you your £500 deposit backk!!! Me and my family will never come here again!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day.

The salesman, Kieron, never hassled me or tried to oversell products or more expensive cars. I would 100 percent recommend HPL Motors.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Christine Williams

Christine Williams - had a great experience with the team at Atherton. Sean contacted me after I made an enquiry absolutely no pressure to buy ...they brought the car from another branch and Kayleigh looked after me well from start to finish...needless to say I loved the car and bought it. My experience with this company was brilliant ...they were friendly, funny and professional. Thank you

16 July 2026
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of dealing with… Allan

We had the pleasure of dealing with Allan at hpl Wirral. He made the process so smooth and was very clear and transparent with everything. He made sure to spend time with us for over an hour to ensure I was happy with my decision. Left us on our own to discuss and have a look at cars and to process everything. Made my first time accessing a finance deal so simple. I’m really happy with my new car. Thanks so much Allan.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Preston HPL

Great experience at Preston HPL on initial look around the sales team were helpful not pushy. We saw a vehicle we wanted and dealt with Josh from the sales team he was really helpful and kept in touch throughout the process.

16 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look