I wrote a scathing review roughly one year ago, saxo is up to it's old tricks again this past few weeks, demanding information which would put a government mandated tax inspector to Shame, I pro... See more
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Divash Kumar was very helpful and persisted with my query until we had an answer. His two colleagues with whom I communicated yesterday were less diligent in finding the answers I needed. This has... See more
Company replied
I contacted Saxo support with a query and spoke to Abhas. He was professional, clear-headed, and knew exactly how to help. He explained everything in a way that was easy to understand. Five-star serv... See more
Easy and pleasant customer service, my questions were answered quickly and professionally. Love that you can follow up in the app and makes it feel that a real person follows your case. AI can als... See more
Company replied
Company details
Written by the company
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Written by the company
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Contact info
40 Bank Street, 26th floor, E14 5DA, London, United Kingdom
- +44 207 151 2100
4.4
Excellent
526 reviews
No recent history of asking for reviews
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I wrote a scathing review roughly one…
I wrote a scathing review roughly one year ago, saxo is up to it's old tricks again this past few weeks, demanding information which would put a government mandated tax inspector to Shame, I provided all of the requested information a year ago and they unlocked my account, having frozen it for six weeks. In the end I withdrew 50% of my funds and moved to the infinitely Superior IBKR
They're not getting me to jump through their hoops a second time, I'll close my account altogether if they persist
Saxo used to be very good but have completely gone to the dogs
20889803
7 October 2026
Unprompted review
Abhas provided excellent assistance and…
Abhas provided excellent assistance and patience which enabled me to resolve my query.
5 September 2026
Unprompted review
I contacted Saxo support with a query…Abhas was fantastic!
I contacted Saxo support with a query and spoke to Abhas. He was professional, clear-headed, and knew exactly how to help. He explained everything in a way that was easy to understand. Five-star service; highly recommend asking for him if you need help!
7 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Divash Kumar was very helpful...
Divash Kumar was very helpful and persisted with my query until we had an answer. His two colleagues with whom I communicated yesterday were less diligent in finding the answers I needed.
This has been my experience with Saxo Group. It can take several calls/communications to get a correct answer. You need to be persistent! It would be good if everyone was as thorough as Davish.
6 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Sue,
Thanks very much for the honest feedback – and for calling out Divesh by name.
I’m really pleased to hear he stuck with your query until you had a proper answer, but I’m equally sorry that your earlier contacts didn’t show the same level of diligence. You shouldn’t have to make several attempts to get things resolved, and your comment about needing to be “persistent” is exactly the sort of thing we want to stamp out. I’ll make sure your feedback is passed on so we can tighten things up across the board, not just when you happen to get someone like Divesh.
Since you’re a UK client, you might also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits. All the details of the current UK offer – who’s eligible and how it works – are in the “Refer a Friend” section on the platform or our website.
And if you ever feel you’re not getting a straight or complete answer, do shout – we’d rather fix it than have you chasing.
Best regards
Jaya Satija
Reply from Saxo Group - Saxo UK
Hi Robert,
Thanks a lot for the lovely feedback – I’m really glad we could get everything sorted for you!
If you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, in line with the current campaign in the UK region.
If there’s anything else we can help with, just get in touch.
Best regards
Jaya Satija
Divesh was brilliant
Divesh was brilliant, professional and courteous and very helpful, he talked me through the process I needed to follow and stayed until my problem was solved thank you divesh . 👏👏
1 October 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Stephen,
That’s fantastic to hear – thanks for taking the time to share it.
Sounds like Divesh did exactly what we’d hope for: calm, clear, and sticking with you until the job was done. I’ll make sure your feedback is passed on to him and his manager – comments like this genuinely make a difference.
Since you’re a UK client, you might also fancy making the most of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits. You’ll find all the details in the “Refer a Friend” section on the platform or our website.
If you ever hit a snag again, you know where to find us.
Best regards
Jaya Satija
Shubhra put in 110% efforts
Shubhra was very patience, a very good listener and very competence and professional in handling my queries. She has put in great effects to try to find out things to resolve my queries. She has even gone to the length in contacting me back to give me information for me to resolve my issues.
29 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thanks a lot for the wonderful feedback about Shubhra – it’s great to hear she took the time to listen, followed up with you, and did the work to get your queries resolved. That’s exactly the kind of service we want you to experience.
Since you’re clearly making good use of the platform, you might also like to know about our UK referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both receive £500 in commission credits.
All the details of the current UK referral offer – including who’s eligible and how it works – are in the “Refer a Friend” section on the platform or on our website.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Easy and pleasant customer service
Easy and pleasant customer service, my questions were answered quickly and professionally. Love that you can follow up in the app and makes it feel that a real person follows your case.
AI can also provide quick and relevant answers.
29 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Aleks,
Thanks so much for the lovely feedback – really glad to hear everything felt easy and that the mix of real‑person support and AI is working well for you. That’s exactly what we’re aiming for.
Since you’re a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits.
You’ll find all the details of the current UK referral offer – including who’s eligible and how it works – in the “Refer a Friend” section on the platform or our website.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Charlotte was very helpful
Charlotte was very helpful, professional and friendly - such a relief to access a real human that can solve problems so quickly. Thanks
24 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Raj,
Thanks for taking the time to leave a review – it’s great to hear that Charlotte was able to step in, sort things out quickly and make the process easier for you.
Since your experience has been positive, if you know friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.
If there’s anything more we can assist with, just let us know.
Best regards
Jaya Satija
the agent had excellent communication…
the agent had excellent communication and knew how to advise
28 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thanks for sharing this feedback – really pleased to hear that the agent’s communication and guidance hit the mark.
Since you’ve had a good experience with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.
If there’s anything else we can help with, just get in touch.
Best regards
Jaya Satija
Jaya was excellent
Jaya was of excellent support through my account migration process. Periodic status updates helped the overall experience big time.
28 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Joe,
Thanks a lot for taking the time to share this – great to hear Jaya’s support and regular updates made your account migration run smoothly.
As you’ve had a strong experience with us, if you have friends, family or colleagues who might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.
If you ever need anything else, we’re only a message or a call away.
Best regards
Jessica
Mukesh was brilliant
Mukesh was brilliant. He gave me the right answers, followed up with me in the phone to update me and ensured that my problem got resolved within leas than a day.
25 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Elias,
Thanks so much for sharing this – fantastic to hear that Mukesh was able to give you clear answers, keep you updated by phone and get everything sorted so quickly.
Since you’ve had such a positive experience with us, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.
And if there’s ever anything else you need, just let us know.
Best regards
Jaya Satija
Reply from Saxo Group - Saxo UK
Hi Avidan,
Thanks so much for taking the time to leave a review – brilliant to hear that Jaya was able to help!
Since you’ve had a great experience with us, if you have friends, family or colleagues who might enjoy using Saxo as well, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as commission credits, in line with the current campaign in your region.
If you need anything else at all, just give us a shout.
Best regards
Jessica
Customer service from real people
Jaya has been helping me with various matters regarding my Saxo account. A real person (as opposed to nonsense AI agents) providing real help and guidance which is what you want from a trading platform support service. It saves you time, stress and money. When people say it’s the staff that make a business, it’s people like Jaya they’re talking about.
18 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Alex,
Jaya will be absolutely chuffed to bits to read this. It’s exactly the kind of feedback that makes all the early starts, late finishes and bottomless cups of coffee worth it. We’re firm believers that platforms and pricing matter, but it’s real people solving real problems that make the difference – so it’s brilliant to hear that Jaya’s support has saved you time, stress and a fair bit of money along the way.
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jessica
The company has approached me…
The company has approached me personally regarding an issue on my account and have been extremely polite, understandable, and professional.
15 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thanks so much for taking the time to share this – really pleased to hear the team reached out to you personally and that you found our support understanding of the situation. That’s exactly how we like to do things on this side.
Since you’re a UK client, you might also fancy making the most of our referral programme: if you refer a friend or family member to Saxo and they go on to open and fund an account, you can both bag £500 in commission credits. Not too shabby. You’ll find all the details of the current UK referral offer – including who’s eligible and how to get involved – in the “Refer a Friend” section on our website or directly via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Jacopo was very courteous and helpful
Jacopo was very courteous and helpful. He took time to understand my request. He followed up promptly with telephone conversations; nice to deal with real person rather than just emails and bots.
10 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Michael,
Thank you very much for your kind feedback about your experience with Jacopo. I’m delighted to hear that he was courteous, helpful, and took the time to understand your request. It’s important to us that our clients feel valued and well taken care of, and I’m glad this came through in your interaction.
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
Terrible
Terrible, ridiculous amounts of endless ongoing KYC. When I decided to switch it took over 2-months to get my money out of the bank. Crazy. Avoid.
9 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Henry
Thank you for taking the time to leave this feedback, and I’m sorry to hear about your experience.
We don’t have enough information from this review to locate your account or understand exactly what happened in your case, especially why it took over two months for you to receive your funds. That timeline is not what we aim for, so I’d really like to review your specific situation in detail.
On your comment about “endless KYC”:
As an FCA‑regulated firm, we’re legally required to carry out customer due diligence under the UK Money Laundering Regulations and FCA rules (including SYSC and the Financial Crime Guide). This means we must:
- Verify customers’ identities and, where relevant, the source of funds/wealth.
- Keep information up to date over time (ongoing KYC), not just when the account is opened.
- Sometimes request additional documents if circumstances change or if earlier documents no longer meet regulatory standards.
We appreciate this can feel excessive from a client’s perspective, especially if you’re asked for documents more than once. However, we cannot release or transfer funds if required checks are incomplete or not satisfied – doing so would put us in breach of our regulatory obligations.
That said, the process should still be handled as efficiently and clearly as possible. If there were unnecessary delays or poor communication in your case, we’d like to understand where and fix it.
Please contact me directly so we can look into this properly:
Email: stuh@saxomarkets.com
Phone: 0207 151 2033
If you’re comfortable doing so, please email me or call me on the number provided , where you can provide me with your account details so I can review your file, explain exactly what caused the delay, and see what we can improve in our processes and communication going forward.
Best regards,
Stuart
Jacopo was a huge help to me.
Jacopo was a huge help to me.
He was always available and patient, and he guided me in understanding Saxo's products.
Without him, I would have struggled to navigate the vast world of Saxo and manage my money profitably.
Thanks, Saxo, and thanks, Jacopo!
10 August 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Francesco,
Love this – thanks so much for sharing!
Delighted to hear Jacopo’s been such a star and helped you get to grips with Saxo’s products and the platform. Knowing you’d have “struggled to navigate the vast world of Saxo” without him really says it all – we’ll be sure to pass your feedback on, he’ll be chuffed.
As a UK client, you might also fancy taking advantage of our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both bag a £500 reward in commission credits. All the details on the current UK referral offer – including who’s eligible and how to join in – are in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can do to help on your Saxo journey, just give us a shout.
Best regards
Jaya Satija
all round great service
having been with Saxo for well over a year I would thoroughly recommend for trading account, the flexi ISA, range of markets, pricing and customer service. way better than other brokers and still cheap despite 'premium' feel/exp etc
8 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi Neil,
Thanks ever so much for taking the time to share this, and for being with Saxo for over a year. It’s great to hear you’re pleased with the Flexi ISA, our range of markets, pricing and the level of service – especially versus other brokers.
As a UK client, you may also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both be eligible for a £500 reward in commission credits. You can find full details of the current UK referral offer, including eligibility and how to take part, in the “Refer a Friend” section on our website or via the platform.
If there’s anything else we can help with, just let us know.
Best regards
Jaya Satija
Jaya managed
Jaya managed, after a lot of agro, to get Saxo sorted out.
4 September 2026
Unprompted review
Reply from Saxo Group - Saxo UK
Hi there,
Thank you very much for your 5-star review and for your patience throughout the process. I’m glad we were able to get everything sorted for you in the end.
As a UK client, you may also be interested in our referral programme: if you refer a friend or family member to Saxo and they successfully open and fund an account, you can both be eligible for a reward of 500 GBP as commission credits. You can find full details of the current UK referral offer, including eligibility and how to participate, in the “Refer a Friend” section on our website or via the platform.
If you need anything else in future, please don’t hesitate to get in touch.
Best regards
Jessica
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