HM3 Legal Reviews 

399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex legal matters easy to understand. The service is frequently described as excellent, with many appreciating the efficiency, support, and the smooth user experience from start to finish. Reviewers highlight the quick response times and the consistent updates provided, ensuring they felt informed and at ease throughout their process. However, some people were dissatisfied with the conveyancing service, citing issues with lost documents, contradictory findings, and a lack of clear oversight.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, support, and... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and diligent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that explanations were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied

Rated 5 out of 5 stars

We have been dealing, HM3 Legal for a complex will dispute. We can say we only have good things to say about this company. Sophie Bebbington and Kathleen Barton have been totally engaging, always a... See more

Company replied


Company details

  1. Business to Business Service
  2. Conveyancer
  3. Divorce Service
  4. Employment Attorney
  5. Legal Services
  6. Real Estate Attorney

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

399 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(399)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HM3 Legal provided representation…

HM3 Legal provided representation during our house move. Clare made the whole process much easier for us. Her communication was clear, and always kept us up to date with everything that was happening across other parties solicitors and estate agents.
I would highly recommend Clare to any of my peers. Her professionalism was exceptional.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Deana Phillips highly…

I can’t recommend Deana Phillips highly enough. She made a stressful situation much easier by explaining everything clearly and keeping me updated throughout. I always knew where things stood and Deana was quick to answer any questions I had. Having one person dealing with my case from start to finish made a real difference. Deana was professional, supportive and always went the extra mile to help. Thank you again for all your support.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the professional…

I am very happy with the professional service Frances gave us . She spent a lot of time explaining the information ,and made it easier to understand . I will recommend this firm to friends if they need advice .

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Happy to recommend the excellent Wills…

Happy to recommend the excellent Wills and Probate team at HM3.
From our initial meeting with Frances, we were informed of the methods and techniques to structure our wills in the most efficient formats.
Frances explained complex legal structures in easy to understand terms and was a pleasure to deal with.
Shannon was excellent with the back office work making sure everything came through promptly and in the right fashion.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Trusted and reliable

Informed of the cost upfront. Kept in the loop at all times and given help along the 'journey.' Nothing was too much trouble or stumped our expert (Ian Millington in this case), and the whole experience was painless and smooth.

1 June 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Ian, thank you for your generous comments about working with Ian and the team. We do take on board all feedback and appreciate you sharing your experience!

Rated 5 out of 5 stars

Thank you so much Georgina @ HM3 Legal

Myself and my sister have just used HM3 for legal support when purchasing a business. We absolutely cannot say enough how fantastic the service was from Georgina Anwyl and Daniela Keogh. We were both very new and completely naive to anything and everything legal and could not have had better support and guidance! We mostly worked with Georgina and she was outstanding! Nothing was too much trouble, every call email and message was answered quickly, and what should have been a fairly straightforward process quickly turned into something alot more lengthy and complicated then any of us anticipated but Georgina was fantastic and we honestly couldn’t have done it without her or asked for any more! We are so so grateful and wouldn’t hesitate to come back to Georgina and Daniela should we need any further support in the future. Thank you so much

21 May 2026
Unprompted review
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Reply from HM3 Legal

We are very inspired by your comments, Jessica. Thank you for detailing how Georgia and Daniela made the legal experience of buying a business more pleasant than expected!

Rated 5 out of 5 stars

Difficult divorce handled with care and expertise.

A massive thank you to Emma, Robbie, and Rachel in the family team at HM3 Legal Chester. They handled my divorce beautifully for me at a very emotional and unsettled time in my life. They gave me advice specific to my situation, kept me updated throughout, and explained everything to me along the way. They were all polite, supportive, and kind. I would recommend this team and HM3 Legal to anyone. I hope to never need their services again, however, if I did, they'd be the only solicitors I'd use.
Many thanks to everyone at HM3.

29 May 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Tim, thanks for trusting Emma, Robbie and Rachel in our team to guide your through an unsettling time for you. We are reassured you felt the care you were shown made a difference to your situation as for HM3 our support is not just about the legal advice - it goes well beyond.

Rated 5 out of 5 stars

Deana was really helpful with my case

Deana was really helpful with my case; she really excelled in their Plain English Promise in breaking the legal language down so I had a full understanding. I’d definitely recommend in the future.

29 May 2026
Unprompted review
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Reply from HM3 Legal

Thank Luke. Deana takes pride in making sure the legal process is clear, and clients can completely understand their options to move forward.

Rated 5 out of 5 stars

Excellent service provided by Michael

Excellent service provided by Michael. Guided us through the mediation service which we had not used before. Positive outcome for all concerned.

20 April 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thanks for choosing Michael and the team to support you - we are pleased to this resulted in a positive outcome.

Rated 5 out of 5 stars

I would highly recommend HM3 Legal

I would highly recommend HM3 Legal. Sophie was professional yet amiable from start to finish and was consistent at keeping me regularly updated through out the proceedings. HM3 made a very stressful period much easier to navigate, due to their skill, assistance and understanding.

27 April 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Ann, thank you from Sophie and the team for your comments. We aim to make the legal process as clear as possible!

Rated 5 out of 5 stars

Excellent, knowledgeable solicitors

I recently used HM3 for both the sale of my previous home and the purchase of my new one, and I couldn’t be happier with the service I received. From start to finish, Dan, Grace & Courtney handled the process with professionalism, efficiency, and clear communication.
They kept me informed at every stage, explaining any legal details in a straightforward and accessible way, which made what can often be a stressful experience feel much more manageable. Emails and calls were always responded to promptly, and I felt confident that everything was being handled thoroughly and carefully.
What really stood out was their attention to detail and proactive approach. Any potential issues were identified early and resolved quickly, helping to avoid delays and keep both transactions moving smoothly. We had a few challenges with the sale of our property, but the team provided clear solutions with phone calls to explain next steps and alternative options if we needed them/
I would highly recommend HM3 to anyone buying or selling a property. Their expertise, reliability, and friendly approach made a significant difference, and I would not hesitate to use their services again in the future.

27 March 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

What fantastic feedback! Thank you for taking time to set out what mattered to you about our conveyancing service, and when the extra support was important to you. We take on board all comments and are genuinely pleased Dan, Grace and Courtney were able to reduce stress and smooth out the process whenever they could!

Rated 5 out of 5 stars

Professional Service

Excellent service received by Ceri Burns and team. We were kept informed of progress, she walked us through the process answering our questions and providing reassurance when needed

24 April 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

We are encouraged by your kind feedback - thank you from Ceri and the team.

Rated 5 out of 5 stars

Deana was very professional

Deana was very professional, patient, and knowledgeable. I wouldn’t hesitate in recommending her services at Hm3 Legal.

15 April 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Angela, thanks for choosing Deana and for sharing your positive experience.

Rated 5 out of 5 stars

Estate of the late Michael Rimmer.

During a course of protracted and complicated issues in relation to my late brothers estate, Ceri Burns provided regular and timely updates regarding the progress and sound advice on the more complex issues that inevitably surfaced. Ceri was methodical and very pleasant in her demeanour and professional at all times. I wouldn't hesitate to recommend her services and would most certainly use Ceri again without hesitation.

22 April 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

On behalf of Ceri and the team, thank you for your generous comments. It means a lot to everyone at HM3.

Rated 5 out of 5 stars

Supportive, calm and practical advice when I needed it most.

Sophie Bebbington supported me through a very challenging and emotional time, and her calm, clear guidance made an enormous difference. She was responsive, reassuring, and consistently practical in her advice. I’m genuinely grateful for her help and would highly recommend her.

2 March 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Abi, thank you. It matters when clients such as yourself take time to explain how our service has made a difference. We are glad Sophie was able to support you during this time and thanks for the recommendation.

Rated 5 out of 5 stars

Family Trusts

Very happy with the results in setting up my family trusts handled by Francis Williams.

12 April 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Robert, we are pleased we could help you set up a trust and on behalf of Frances, thank you for sharing.

Rated 5 out of 5 stars

Highly skilled Trust expert

I dealt mainly with Frances in Trusts and Wills and she was absolutely excellent throughout the whole process. My case was complex and had been messed up previously by two other firms but Frances was very quickly able to work out what on earth they had done then resolve it. I always new where I stood, what was being done, by whom and how long it would take. Pricing was clear and there were no nasty shocks. Frances was the first legal expert NOT to tell me what I wanted to hear and to actually be correct. She knew exactly what she was doing and made a horrendously stressful experience way less unpleasant. I cannot recommend her and HM3 Legal highly enough. I would definitely use them again.

13 March 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Lynne, we cannot thank you enough for spelling out exactly what you felt about working with Frances and the HM3 Team. It genuinely matters that you have taken time to post this review and we are pleased we could help you through this matter!

Rated 5 out of 5 stars

I went to HM3 Legal to sort out my…will

I went to HM3 Legal to sort out my will. Frances was clear in what they would do for me. The service was prompt and professional and were always on hand to answer my questions. Very happy with my experience.

30 March 2026
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you, Antonia for sharing your experience of working with Frances!

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