Hawes & Curtis Reviews 

My partner has previously purchased three suits from Hawes & Curtis and has always been pleased with the quality their products. He visited the Edinburgh store hoping to purchase a replacement suit carrier, as the one he previously received had become damaged. Unfortunately, his experience in store fell far short of the standard of service one would expect from a premium menswear retailer.

Upon entering the store, he was not greeted in person. Instead, a female sales assistant called out, "Can I help you?" from the back of the store, rather than approaching him to offer assistance. After he explained that he was a returning customer who had previously purchased three suits and was looking to buy a replacement suit carrier, the sales assistant went to fetch the manager. He explained he was happy to pay for a suit carrier replacement. The manager then came out and, without introducing himself, greeting my partner, or asking any follow-up questions, simply said, "John Lewis." That was the entirety of the interaction. While I appreciate that Hawes & Curtis may not stock replacement suit carriers, the issue is not that the item was unavailable. It is the manner in which my partner was treated.

I subsequently emailed the customer service team, requesting communication with the store to ensure this did not happen again. While customer services did investigate, they informed me that 'The team has assured me that our colleague was polite'. I work in retail myself, albeit for a business of a lower calibre than Hawes & Curtis. We also sell suits and suit carriers, and I cannot imagine responding to a customer's enquiry in such a dismissive and abrupt way. In my 8 years' retail experience I have never responded to valued customers' questions with an abrupt two word answer. The insistence of politeness is an insult- my partner left feeling embarrassed and dejected, as though he had been spoken to as less than human. After spending hard-earned money on suits previously and choosing to return to the business, the quality of service was not there.

It was very nice to communicate with Miss Laura as she gave me the fastest service for my issue. I will shop with this brand again for the quality and service.

No reply to email regarding return.
Tried telephoning- no reply. Kept cutting line off immediately!
Will never order from this company again
I advise that no one does!

Very impressed - I ordered on 9 July, 2026 which included an adjustment to the length of a suit trousers, the whole order was dispatched on 10 July, 2026, and I got it on 14 July 2026 ... I live in the Sheffield Area.

When I unpacked the delivery of 4XShirts + 2xPiece Suit, every thing was in excellent condition + Trouser length was perfect. Unfortunately, the Jacket width didn't fit - difference is 5 inches - such that I couldn't close it, which is a real shame because it fitted every other way. However, the return conditions enclosed in the package are totally clear, including the fact that you have 28 days to Exchange.

I cannot fault this service or the quality of the goods - I will definitely shop here again !!!

Customer service was excellent, highly satisfied

I visited the Westfield Shepherd’s Bush H&C shop today. I received really great service from the three members of staff I met there. Each of them were very helpful and courteous and couldn’t do enough to help me. (I felt compelled to write a review because I received the polar opposite from the ignorant and rude staff at Charles Tyrwhitt a few minutes before). I know where I will be shopping for my work clothes in future. Thanks guys!

I ordered a 38 short jacket, the one I got is bigger than my 40 regular. Nobody answers the customer service calls, email takes forever to respond. Avoid!

I've been buying colourful shirts and trousers from this company at their Edinburgh shop for quite a few years now. It's always been a pleasurable experience with friendly, knowledgeable staff helping to choose but without any hard sales pitch. I recently had very good service from one assistant, Satty I believe his name is, which encourages me to come back again even though my wardrobe is bursting.

Customer Service were both kind and efficient. They understood the problem quickly and sorted it out, replacing funds as they indicated.
Thank you very much Shuma.

Customer Service NEVER reply. Already sent an email days ago titled "TrustPilot Review", got no reply.
Overcharged me for 2 shirts at £35 when they were only £20. Told to travel to store to get a refund, when I arrived I was told they couldn't give refunds because the system was apparently broken. Staff in all stores are extremely rude. Still haven't received my refund.

Trousers are poor quality for 180 pound. Stitches are loose after 3 days wearing. I bought it in the flagship store in London, I am from the Netherlands. I have to come to London to show my trouser. I am not flying to London to show my trouser, there is a shop in Cologne Germany but I can't go to this shop.

I won't advise anyone to buy trousers from this brand, customer service and quality of trouser is very bad (to be fair, their shirts are good quality)

Slow delivery, paid for fast, but came in normal time. No refund for delivery either.

Always great customer service and prompt responses/replies.
Your shirts are excellent quality.
Thank you for arranging alternative options due to out of stock.

Lots of back and forth w customer service; just to get a pair of pants put aside in Jermyn St shop; come up w an easier way to communicate - for customer and internally; when I arrived to collect my pants nothing was reserved; the staff seemed medium interested.

I placed an order to be delivered in time for Father’s Day and the shipping timeframe was stated to be 1-2 business days. After the order has been dispatched, it’s still sitting in the UK awaiting departure to Dubai. I contacted customer service to raise a complaint and all I got was a response stating that the shipping time is 1-2 days with zero accountability. The company really ought to give more accurate information regarding shipping time or find a new shipping agent. Absolutely appalling. Will not be buying again.

Speedy delivery, no issues.

The lady, Georgia that attended to me was most helpful, and very professional.

I have received the shoe and will be testing it soon. It looks quite good, and the presentation is very satisfactory. Thank you for the 30 GBP gift, also.

Sincerely.

Everything was impeccable from start to finish. This venerable company, with 113 years of heritage, offers a beautifully curated selection, excellent prices, superb materials and tailoring, careful packaging, and prompt delivery. A truly elegant and reliable shopping experience.

Excellent service, thank you so much

I wanted to know which was the best size dress to get , because I can range from a size 16 -18. I wanted advice on which siize dress , would be a great fit for me ? I have know decided that I will get size 20 , because I have to purchase a dress that properly fits my bust size, The advice I was given was an excellent help in helping me decide what dress size that I should get. Thank you for providing me with excellent advice.